Carplatesdirect 

Ordered a pair of plates which arrived promptly. However rear plate was cracked and unusable on delivery. Contacted by email same day and told a new plate was on its way. Now one month later still no replacement plate and no reply to multiple emails. Awful customer service.

Extremely poor quality- lasting 2 years before water leaked into the plate. Apparently it’s “due to the age of the plate”, and won’t be offered a replacement.

This company needs to massively improve. Don't fall for the countdown clock for next day delivery, they send them the day after the payment provider steps in. Zero contact from seller 3 messages unanswered just left in the dark and bought elsewhere.
Avoid this company if you want what you pay for.
Express delivery 10 days from order is an insult.
Sadly disappointed 😞

Order never received.
They did provide me with a tracking link, however the parcel was lost or damaged in transit.
They are not bothered picking up the phone nor reply to any emails!
Avoid, avoid!!!

I ordered a set of plates with the fixing pack and paid for priority delivery. I received an email within a day to advise that the plates were manufactured. Then another to advise that they had been despatched. Great, except not so great. EVRI lost the parcel so I contacted you to ask for assistance with chasing EVRI. I got a curt response from their Customer Support Advisor to say no liablilty accepted for delays. That wasn't what I asked but I didn't get a reply to my follow-up.
My parcel eventually arrived (after much chasing with EVRI) on the 11th May - 10 days late - so much for priority but I guess that's EVRI. We were away and on Friday 15th returned and opened the package to find the plates but no fitting kit. I phoned at 13:55 and left a message - they never answer the phone (having tried both option 1 and 2) and they never returned the call. I emailed at the same time requesting a refund for the missing fitting kit but have not yet received a reply.
They really need to sort out their customer support side of the business.
Needless to say, I would not recommend this business.

Ordered plates for our new car. Arrived quickly and they are good quality.
Many thanks Lee.

New plate ordered for new private reg, quality was good and arrived eventually but not same day dispatch as advertised. Received no tracking number, no reply by email and no one ever answered the phone even after repeated attempts on different days and times. Website clearly states SAME DAY DESPATCH and speedy delivery but in my experience this was not the case. They state sticky pads provided in the kit but none provided, provide a tracking number but none provided and state 4.9 stars on their website for customer reviews, but trustpilot level is 3.6 so overall you get your plates but not as advertised.
3 Stars only as whilst they are good plates and fair cost, the Customer service/communication, speed of delivery, Website info and ratings is selective marketing hype and not a reflection on my experience

We lost a plate - it came off whilst out driving, so its nowhere near being deliverd yet.needed a replacement fast. Ordered from this company for the first time, and paid an extra £10 for "express delivery" - which says we should receive the plate within 1-3 days......7 days later and still no sign of the plate arriving. Having emailed them to complain and got a standard rubbish reply. Checked tracking, its nowhere near being delivered yet. What a rubbish Company! Don't believe the rubbish written about delivery - its lies!

I've used Carplates Direct on a few occasions now and had nothing but great service from them. Easy to use website for ordering and absolutely no problem with communication or dispatch times. Will definitely use them again.

Terrible company sent wrong plates and didn’t remedy the matter don’t answer phone or emails

Do not use this company absolutely hopeless customer service none existent next day delivery more like 10 days and that’s if they turn up at all do not use at all costs

Don’t use this company, just look at the poor reviews. They owe me a refund, but I’ve given up. No one answers the phone and no one replies to emails.

Complete idiots. DO NOT USE THIS COMPANY.

no one answers phone or replies to emails. Ordered plates last week ...still no delivery even after chasing but there again they use Evri which probably explains it all

Bought number plates Friday delivered on Monday morning. Very good service and communication. Would use again no hesitation

Ordered Monday midday - paid £10 the top delivery option. Website clearly states SAME DAY DESPATCH. Wasn't despatched till Wed afternoon. No reason given, no comms at all! Poor customer service follow up as they were not interested trying to resolve. Had to visit Halfords on Wed evening to buy elsewhere for daughters birthday. Company hasn't even offered an appology just copy / pasted small print saying same day despatch not guaranteed. Still ongoing as they do not answer 5 emails later. Wish I had read the reviews here first! Lots of people having problems with this company.

Excellent service,ordered new plates was delivered with in a couple of days,and a nice little note of thanks too,nice touch!

Useless company. I paid for the prority 2-3 day delivery service. They use Evri that are hopeless. I gave them the opportunity to refund the delivery charge but no response so I canclled the order and made it clear if the plates do arrive it is their responsibility not mine. Paypal have refunded me the money so quite frankly do not care.

Ordered my plates on Sunday so I did not expect the order to be picked up until Monday. However. 3 days have passed and I have not been informed that my plates have been dispatched. I have tried contacting them and I do not get a response. Im unhappy as it says same day dispatch 1st class. Im now stuck unable to ride my bike until the plates turn up as everything has been transferred through the DVLA and insurance.
Im now having to order more plates through another company as I need my bike to get to work. Very unhappy. Just a response to my questions would have prevented this review.

They do not send the same day before 5pm! If you are needing plates the next day, don't buy from them and waste your money on express delivery. Their website reviews are misleading and have now made me miss days of work and not get paid because being unable to legally drive my car. Their "live chat" is just a bot and not a bright one at that. Sending emails but like other reviews on here, doubt I'll have any personal response. Luckily have purchased through PayPal.

Update - Thursday 22nd Jan '26:
Got a generic email full of enojis (unprofessional) about dispatch time frames and they said they do not dispatch the same working day before 5pm! They said any express deliveries have to be done by 2pm (although not stated on website) and they then said they can't guarantee same day dispatch. They said that their website doesn't state or offer same day dispatch (I have screenshots of their website stating they do with a countdown at the top of the screen). Do not buy from this site if you are needing the plates within 24 hours.