Carplatesdirect 

Excellent response time, plates are perfect…👍

Simple to order,quick delivery and great product

Excellent all round - fast delivery and very comprehensive fitting kit. Can't fault anything!

Great plates and service thanks

Quick and easy website and prompt service thanks.

Easy to order and arrived quickly. Quality is excellent.

There could be an easier and safer way of submitting verification documents rather than emailing them.

Brought some 4-D numbers plates to find out, they were illegal when getting stopped by the police £100 fine
I have tried to contact the company for 4 days now know one ever answers the phone

I paid extra for fast delivery and it still took over 5 days for delivery of my standard number plate.

Quality plates delivered quickly . All good .

I made the mistake of not changing preset drop down box from show plates to road legal. Response from premium plates was basically tough shit not our problem. Nice company.

Great service and I will definitely buy from again.

Ordering is easy and the plates were delivered quickly.

Number plate did not arrive despite paying for express delivery (Ordered 7/7/25)
Contacted Car Plates Direct Via Email. I have not had any response from them.
Very Poor Service. Would not recomend

Would have given zero star's if i could
Customer service non existant, do not answere the phone or call you back, do not answer Emails.
I never recieved my plates after 2 weeks i emailed them on the 6th June and got an automated response saying i need to wait untill the 29th May ??? Didn't say what year.
Avoid this company at all costs ,do not use ,they take your money and run.
Ok car plates asked for more information,, i have Emailed them numerous times with no response apart from the first one on the 6th june stating a should wait untill the 29th of May??
I have phoned the numerous times and left my name ,number and order number to which i still have had no response.. i say again avoid this company at all costs, no customer service at all, in fact i would say it is a scam site. Obviously they are reading thier reviews so my order number is 2303811, you have my details ,call me .

Wow these guys are professionals.
Placed an order at 21:45h on Thursday, and plates were delivered on Monday, brilliant.
Would definitely rate this company.
Well done guys. 👍🏻

Simple process and arrived within 4 days. Would use again.

I was looking to order a set up plates up with this company on their website and noticed that they had a ‘live’ countdown timer which clearly states “today’s dispatch deadline.”
Foolishly and once I had decided on the style of plate I wanted, I paid for an Express delivery service at £9.99 and went ahead and placed the order.
Today, as I went to check the order status and thinking that I would read the dispatch notification with a tracking number, I was gutted to see that there was no communication at all, other than a confirmation email of my order from yesterday.
After then emailing the company to find out what was going on, I received a very impersonal - almost automated - response back from one of their customer support advisors by the name of James who just copied and pasted all of their T&C’s which stated that “….WE DO NOT ADVERTISE, offer or guarantee same day dispatch or next day delivery.”
It’s a shame that this platform doesn’t allow the uploading of images as you would be able to clearly see that their ‘live’ countdown timer DOES in fact state “… TODAY’s dispatch deadline.” But apparently, the TODAY doesn’t actually mean TODAY!? In fact it was more than 24hrs later that I received a notification to tell me that my plates had been made.
If you ARE thinking of using this site for your number plate needs, then please bear in mind that the ‘live’ countdown timer that shows “today’s dispatch deadline” DOES NOT actually mean today’s dispatch deadline!
How you can advertise something that isn’t true is beyond me but to then back this up with an email stating that the company doesn’t advertise same day dispatch when the countdown timer clearly indicates how much time you have left for TODAY’S dispatch deadline is incomprehensible.
And to pre-empt any response from this company who will probably state that the cut off for same day dispatch orders is 14:00, I will reiterate…..you need to synch your live countdown timer to 14:00, which it isn’t.

Once again they failed to answer the phone or send the plates…..avoid!!! Scam!

Not what I ordered
Show plates sent,not what I ordered, not British standard plates, emailed company but no response. It is clear they do not want to engage in communication

THE REPLY BELOW IS UNTRUE, I TOOK SCREENSHOTS OF MY ORDER AND IT CLEARLY SHOWS I ORDERED LEGAL PLATES. JUST LOOK AT THE NEGATIVE REVIEWS, ALL THESE PEOPLE CANNOT BE WRONG. THIS COMPANY NEED TO LOOK AT THEIR AUTOMATED SYSTEM.

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Reply from Carplatesdirect

Dec 14, 2025
Hello there! You designed your own custom plates, and we print exactly what you've created. When using our website's plate builder, this is one of the first decisions you make. You have the option to choose between legal or show plates, It is set to legal as default and has to be changed depending on your preference. which you must tick to confirm you are ok with this. Legal plates include all the relevant legal markings, Manufacturers name and postcode etc, Custom plates don’t, please note that we print directly from the design you provide us, so we don't have any prior knowledge of your specific preferences. Our printing process is automated, ensuring accuracy in reproducing your design. In your case, you've selected show plates.