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Terrible service, had graduation photos taken and was unsure to get the free ones I registered for. After sending a email to the company I have heard no response after 2 weeks however they were happy to keep flooding my inbox with promotion to pay for the overpriced images.
Had granddaughters School photographs delivered.
Lovely pose but the quality of the paper it was printed on was very thin and of poor quality.
Svar fra Carmeljane
Hi David, thank you for sharing your feedback, we were surprised to read this, I can assure you we use premium photo paper for all our prints, quality is at the very heart of what we do. We would love to investigate this further for you to see if we can resolve this as we understand just how precious these memories are. If you could kindly reach out to us on info@carmeljane.co.uk or 01277 822674 with your order number that would be great. Look forward to hearing from you, CJP.
Received an email confirming Prom photos are available from my son's school. Great photos of the students spoilt by terrible staging with car park and temporary metal fence, tatty edge of red carpet and drain cover in the photographs. Whoever took these photos needs to learn some rudimentary elements in photography. At £15 per download these photos are terrible and over priced. Glad I took some photos of my son and friends at home before leaving.
Svar fra Carmeljane
Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with the prom photos.
While we always strive to capture students beautifully and to the highest standard, we are not able to control the aesthetic of the venue and in this case, the area in which the children are arriving at the venue on the day, including temporary venue fixtures and access areas. Our photographers are trained to work professionally and sensitively in the conditions provided, but some elements are simply outside our control.
We understand that photography is subjective, and we appreciate your comments. If you would like to discuss anything further, please do contact us directly on 01277 822674 or info@carmeljane.co.uk
Very LOW quality for HIGH Price, it was the choice of our children school this year...we do not recommend. 2 Stars for the photographer, 0 for the quality of the printing and the paper.
Svar fra Carmeljane
Thank you for your feedback. We’re very disappointed to hear that the photos did not meet your expectations.
We invest heavily in training our photographers, using state-of-the-art equipment and selecting high-quality materials for our prints. Creating beautiful, lasting photographs for families is at the heart of what we do, so it’s concerning to hear this hasn’t been your experience.
We would really appreciate the opportunity to investigate the issue with your order. Please do get in touch with our customer support team with your details so we can assist further. Info@carmeljane.co.uk or 01277 822674
Really low quality photos - this is the first time my daughter's school has used this new photographer for class pictures and the quality is absolutely terrible. The pictures themselves are very low resolution and the lighting is awful - you would genuinely get a better photo on your phone. On top of that, the prices are extortionately high, and much smaller than the sizes offered by the previous photographer. Comparing her class photo this year to those of previous years just highlights how much worse they are. Really really disappointing, especially as my daughter is in year 6 so it's the last picture she'll have of her class at primary school.
Svar fra Carmeljane
Thank you for your feedback. We’re very sorry to hear how disappointed you are.
At Carmel Jane Photography, we invest heavily in our photographers, state-of-the-art equipment, and print materials, and are committed to delivering high-quality images for families. Our pricing is in line with industry standards, and we always strive to balance quality with value.
We would welcome the opportunity to look into this further and make things right. Please contact our customer support team with your details at info@carmeljane.co.uk or 01277 822674 so we can assist.
This was my son’s final school photograph — a one-off moment — and what I received for £29 plus postage and packaging is frankly embarrassing.
The order consisted of one 8x6 and one so-called 13x6 print, both unframed, loose, and offering zero presentation. At this price point, not even including a basic paper frame shows a complete disregard for value and customer expectation.
Calling a 13x6 “large” is misleading at best. With dozens of students squeezed into the image, you genuinely need a magnifying glass to identify your own child. Charging premium prices for a photo where your child is barely recognisable is unacceptable.
Let’s be honest about the numbers. The cost to print two small photos is minimal. If just 150 parents purchased this package, that’s around £6,000 taken in a single day, minus very modest travel and printing costs. This is not quality photography — it’s exploiting parents during milestone moments.
I feel misled and ripped off. Had I seen the volume of similar negative reviews beforehand, I would never have ordered. This experience has completely soured what should have been a meaningful keepsake and says a lot about the priorities of this company.
Svar fra Carmeljane
Hi Colin,
Thank you for your feedback. We understand how important these photographs are to families and regret that you were disappointed with the final result.
We constantly strive to make our pricing as affordable as possible for parents whilst ensuring we can still retain excellent quality and service for all our customers.
Like other service providers, there are many costs involved in producing the high-quality images our customers expect - from investing in highly trained photographers and top-of-the-range equipment through to the time invested in travel, photography and editing, among many other factors. It’s also worth noting that we only receive a return on this investment if parents choose to purchase their photos.
In respect of print sizes, we do not offer extra large prints as standard, as this helps us to keep postage and packaging costs as low as possible for parents, while still maintaining the quality and sharpness of the images provided.
Ensuring these memories are accessible to all families is at the heart of what we do.
If you would like to discuss this further please do reach out to us on info@carmeljane.co.uk.
Kind regards
CJP
Poor print quality. Class photo is really odd - background is pure white and looks like the children have been cut out. No mounts included in expensive 'gold' package so I had to buy extra frames on top to give photos as gifts. Wish my child's school had gone with Tempest which provides a better service.
Perfect school photos thankyou
Svar fra Carmeljane
Thank you Tracy for taking the time to share this lovely feedback, we are so pleased you love the photos!
Photos are very poor quality - class photograph in particular is very dark. Quality of printing and lack of mounts included for what is quite a high price will make me think twice about ordering again if the same company is used by my son’s school in future.
Svar fra Carmeljane
Thank you for taking the time to share your feedback. Quality is at the heart of what we do, so it is disappointing to read this. We invest heavily in state-of-the-art equipment, ongoing training and post-production to ensure that every school photograph meets the highest standards.
Regarding mounts, we offer both mounted and unmounted photographs, as most of our parents prefer the flexibility of unmounted prints.
Our prices reflect the investment made up front in experienced photographers, professional-grade equipment, post-production and quality printing - all without any guarantee of purchase, meaning we only receive payment when families are happy and choose to order. We regularly review our pricing to remain in line with industry standards while maintaining the quality our customers expect.
Your feedback is essential for helping us make improvements. If you would like to discuss further, please contact us on info@carmeljane.co.uk and hopefully we can find a resolution.
Our school used this lady for the class photos and if I’m honest I can’t believe that they have any professional experience in either taking photos or editing them. They are just horrendous! Stark white background, kids looked stunned, barely any are smiling. The general quality is just really low. Please avoid!!
Svar fra Carmeljane
Thank you for sharing your feedback. We are very sorry that you were disappointed with your class photographs. Our team is committed to providing high-quality portraits that families can treasure.
In terms of the background, the style of photography used is determined by the school and while many opt for a traditional full-class group photo, some schools do choose our contemporary composite style. We understand that preferences can vary and we're sorry if the photo didn’t meet your expectations.
Capturing natural smiles in a fast-paced school setting is always our goal and our photographers are trained to create a comfortable environment and encourage authentic expressions for every student but we cannot completely control the expressions of the children.
All our photographers have rigorous professional training and work with high-quality equipment to deliver consistent results. Nonetheless, your feedback is important to us. If you would like to share any specific concerns in more detail, please feel free to contact us directly at info@carmeljane.co.uk
I hate my photos. My yearbook photos came in today I had been preparing for days in advance on the day I looked great, everything was on point. Today they come back and I've gone from youthful and blonde to "post- drug abuser" it's awful not to mention I have a double chin in the other photo. In addition to this they had re coloured my hair and somehow shortened it which was evident when compared to my group photos. I've now had to ask for my previous photo to be used instead. I cannot belive the wickedness from this company not to mention the extortionate prices for something my villages goat could take.
Svar fra Carmeljane
Thank you for sharing your honest feedback, we are sorry to hear how disappointed you felt with your photos. We understand how much care and excitement goes into preparing for these important portraits and we always aim for the final images to represent how you looked and felt on the day.
We want to reassure you that we never alter or edit any features of our subjects - including hair colour, hair length, facial features, or body shape. Our strict policy is to preserve every student's natural appearance, with only small adjustments to lighting or cropping for overall image quality. If your photo felt different from reality, please contact us directly so we can review this.
Thank you for your comments, if you would like to discuss further please contact us on info@carmeljane.co.uk
I just received my graduation photo and I am so very dissapointed with the quality. Not only the picture is blured , the shaddow covering my neck produces a double chin effect. Terrible amateur lighting job and for £34 per photograph I think it is better to ask a family member to have a try. Feeling embarrased to share this photo with anybody.
Svar fra Carmeljane
Thank you for your feedback. We are very sorry to read this and fully understand how important this milestone is and how much you want to feel proud of sharing your image with friends and family.
We are committed to the highest standards in our photography, using carefully chosen equipment and techniques to deliver clear, well-lit portraits. We are very sorry that your photo was not as expected. We welcome a chance to review your image and discuss a resolution. Please do reach out on info@carmeljane.co.uk
Only took 2 photographs of my son that we could choose from. Both were very disappointing especially for his first school photo. He’s only 4! It takes more than 2 photos to get a decent image of a child and these are supposed to be professional photographers.
Had to choose the best one of the 2 disappointing photos as it was his first school photo. Let’s hope next year’s is better or the school uses a different more local company. His nursery photos were lovely from a local photographer.
Svar fra Carmeljane
Thank you for sharing your feedback. We understand how special and important these moments are, especially when it’s the first time and we’re sorry to hear you were disappointed with the selection and quality of the images you received.
As school photographers, we aim to capture each child’s unique smile and character, but on school photo days we are required to photograph hundreds of children within a very short time frame, so lesson time is not disrupted for the school or the children. This sometimes means we have only a brief moment with each child and can't always offer a large range of poses, but we always do our very best to make those moments count.
If you would like to discuss further, please do reach out on info@carmeljane.co.uk
Carmel Jane is the photographer at my daughter's school for the last 3 years, and has also photographed her ballet group previously.
The quality of these photos are outstanding and I've never seen anything that comes close from another school photographer. You can see in the photos that they take time to get the children relaxed, and they make adjustments to be sure the kids look their best. I can also see from the photos (as an amateur photographer myself) that they subtly touch up the photos, for example brightening the eyes.
Compared to my other child's school photographer, the prices are reasonable as well.
Svar fra Carmeljane
Thank you so much Tracy for your thoughtful review. It means a great deal to hear that you have noticed both the quality and the care our team strives to bring to every school photograph.
Extremely disappointed , sent me a
Different Childs picture instead of my sons . Clearly a breach of data protection. Did absolutely nothing about it.
Poor photo quality for the price. I have contacted the company and await their response.
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