Opodo Anmeldelser 

On m'applique un renouvellement automatique que je n'avais pas demandé.

Je désires donc officiellement résilier et je m'apperçois qu'il est très difficile de trouver la rubrique. Finalement je la trouve et on me dit d'appeler un numéro. Le numéro ne fonctionne pas.
Je cherche sur internet et en trouve un autre (bizarre) il fonctionne pas non plus. En deux heures j'en trouve un troisième et il marche pas. Finalement je passe par Sepastop société spécialisée dans la résiliation de contrats. ILs font ma lettre et l'addressent à une entreprise dont le siège est en Espagne (alors que les numéros m'envoyaient en Angleterre) le nom n'est plus Opodo mais Edream.
Bref une arnaque absolue et des boites chinoise à pas en finir. TOTAL 89 euros jetés pour rien que je ne récupérerai jamais plus le 17 euros pour l'aide (précieuse de Sepastop).

FRAUD from the company - they hold information about purchase done by thieves and will not help me get my money back, I now know the booking number and that my name is on it and the still will not refund my money - 2000 EUR - this business supports FRAUD - BE VERY CAREFUL IF you deal with them.

Opodo is oplichter met prime abonnementen
Beste mensen koop ergens anders duurder je bent goedkoper uit dan bij opodo omdat opodo jou zonder toestemming abonneert voor Prime niet kopen

Une lenteur du serveur incroyable ou... calculée⁉️
OPODO ou OPOGNON?????

Opodo , cette grande marque qui cautionne et référence des voleurs. Je loue une voiture sur leur plateforme. Je loue à United rent a car qui sont des voleurs. Pas des loueurs. Ils m’ont fait payer un supplément de 120 euros pour une histoire de carte de débit / crédit. Bon ok c’était dans les conditions générale, comme c’est la première fois qu’on me demande ça en 30 ans (j’ai loué dans le monde entier) j’étais surpris, en fait c est une arnaque bien rôdé, ce système leur permet de doubler les locations avec tous les français. Aucune compréhension
de la responsable, aucune recherche de solution. Il faut payer et je ne pouvais plus annuler puisqu on avait dépassé l’heure. J’ai attendu 30mn devant la voiture united que l’employé vienne, forcément on dépasse l’heure. Il n’y avait personne devant d’autre que moi qui attendait . L’employé n’était pas là. Enfin il arrive avec une voiture !!! c est une poubelle sur roue, 155000 km, cabossée de partout, l’intérieur pue la cigarette, la voiture n’est pas nettoyée ni intérieur ni extérieur, il n’y a pas de liquide lave glace. Le moteur cale tout le temps. Le parallélisme n’est pas bon. C’est juste une honte pour ce prix. Et en plus je dois payer la sortie de parking de l’aéroport !!! Et Opodo est partenaire de cette marque, ils les cautionnent. Je suis en train de leur préparer un courrier de réclamation évidemment.

Opodo just pulled one of the most dishonest tricks I’ve ever experienced.
I was offered a 15-day FREE membership trial. The moment I activated it, they immediately charged me £99.99. No waiting period. No warning. Just straight-up took the money.
When I contacted customer service, their excuse was that I supposedly had a free trial back in 2023, so they charged me automatically.
Then why the hell was I offered a “free” trial again in the first place? If I wasn’t eligible, don’t offer it. Simple.
This is misleading at best and deliberately deceptive at worst. A “free trial” that charges you instantly is not a free trial — it’s a trap.
Customer service was useless, dismissive, and clearly trained to deflect responsibility instead of fixing the problem. This feels like a business model built on catching people out and hoping they don’t fight back.
Totally unacceptable behaviour.
Avoid Opodo unless you enjoy surprise charges and wasting your time arguing for your own money back.

Find impossible cancel my renewal they take money again and after a long phone call they …. With some silly excuses promise me back 50% and tell me to make one more call to cancel the next years renewal.. unacceptable…. No straight way forward to cancel renewal on the app
Don’t trust them stay away the will scam you

Hallo, ich habe im August diesen Jahres im Internet eine Buchung für einen Mietauto vorgenommen.(250€) Leider konnte ich die Buchung nicht in Anspruch nehmen, da meine Kreditkarte nicht akzeptiert wurde. Ich musste daraufhin eine neue Buchung abschließen. (560€).Jetzt habe ich um Rückerstattung der Kosten für die erste Buchung gebeten. Diese wird strickt abgelehnt. Ich habe das Gefühl einer Abzocke zum Opfer gefallen zu sein. Ich kann nur raten mit diesem Unternehmen keine Verträge abzuschließen!!!

1-Star Review: Disgraceful Service – Opodo Cars & Budget Birmingham Airport Wasted My Time and Took My Money

I booked a car through Opodo Cars for Budget at Birmingham Airport, and this has been one of the worst booking experiences I have ever had. After making the reservation, I waited over 24 hours for a confirmation that never arrived. No email, no update, nothing. Just silence.

Because of the delay, I called Opodo Cars myself to check what was happening. That’s when they told me “the payment didn’t go through.”
This is completely untrue — because the money was already taken from my bank account. I had the transaction sitting right there in front of me. They tried to blame “payment failure,” when clearly they had already received the funds.

So not only did they leave me waiting more than a full day for a confirmation, they also gave me false information when I contacted them, showing they either don’t know what they’re doing or simply don’t care.

Meanwhile, Budget Birmingham Airport could not help at all because Opodo never sent them a confirmed booking. So I ended up with no confirmation, no car, and a pending charge on my bank for a booking they claimed wasn’t paid.

This whole experience was extremely stressful, a complete waste of time, and caused huge inconvenience — all due to Opodo Cars’ incompetence and poor communication. They take your money instantly, but when you need support or answers, they disappear or give excuses.

Their customer service is useless, unprofessional, and leaves customers stranded with absolutely no responsibility taken on their side.

I will never use Opodo Cars again, and I strongly recommend others avoid them.
If something goes wrong, they will take your money, make you wait, and then pretend the payment “didn’t go through” while your bank says otherwise.

A completely unacceptable experience from both Opodo Cars and Budget at Birmingham Airport.

Opodo est une arnaque. Cette société me doit plus de 800 voire 900 € depuis 2022 et je n’ai toujours rien reçu à ce jour et je ne sais pas comment déposer plainte contre eux. Franchement je regrette d’avoir réservé car ils ne m’ont même pas donné de délai de remboursement, car les volants ont été annulés soi-disant.

⭐ 1-Star Review – Extremely Disappointing Experience

I recently hired a car through Opodo Car Hire in Rabat, Morocco, and the experience was extremely disappointing. First, they refused to accept my credit card for the guarantee simply because it showed only the first letter of my name. This has never been an issue with any other rental company, and as a result they charged me an additional €150, which felt completely unfair.

To make matters worse, the car they provided had an expired MOT, which is both unsafe and illegal. Because of this, I was stopped by authorities and had to pay a fine on the spot. This caused unnecessary stress, inconvenience, and extra expenses.

A reputable car hire company should provide safe, roadworthy vehicles and treat customers fairly. Unfortunately, Opodo Car Hire failed on both counts. I cannot recommend them based on my experience.

My experience with this car rental service was absolutely terrible and unprofessional.
I booked a car online, completed the process, and waited for confirmation. I never received any email confirmation or a reservation number. This immediately caused concern. Despite this, I arrived at Curitiba airport at the specified time only to be told that no reservation was available under my name. I was stranded and had to make last-minute arrangements at a much higher cost.
To resolve the issue, I contacted their customer service chat, which proved to be completely useless. The agent provided no solution and simply reiterated that they could not find a reservation.
The biggest issue is the aftermath: I never received the car I paid for, and I have still not received a refund for the money charged. This company failed on every possible point: confirmation, delivery of service, customer support, and financial processing.
Reservation number , only given by customer service after the complaint

This is a scam company - parent company of Travellink. I booked flights through Travellink. The outbound trip was cancelled, so I had to book a new ticket, but I still haven't received a refund for the original ticket. Now they have also changed the return trip - I have accepted these changes, but despite numerous inquiries, Travellink will not issue new tickets. So I have a trip that is confirmed and paid for, but no tickets. The airline says I can't travel without the tickets and that Travellink have to reissue the tickets, but Travellink keeps telling me to contact the airline.

Would give it 0 stars if i could

Simple as this - I booked In Terminal Airport Pick Up via Opodo with Sixt. I checked this with Sixt directly and it is not in the airport but in depot miles away where you queue endlessly on a Friday evening, I spent 50 minutes on the phone to Opodo who seem to be Car Trawler as well, and the manager said, sorry you have to pay 40 Euro extra and then later when I said this is simply Mis selling which is illegal, then he said no one is available to provide you with a car in the terminal and all I can do is cancel the booking. Terrible customer service, such a shame I used to use Opodo NEVER AGAIN

Nie wieder Opodo - ich hab mir Opodo bei Türkisch Airline gebucht - und 200 Euro für Notausgangssitze bezahlt- Turkish hat es nicht im System - Opodo sagt es ist Schuld der Airline - hatte Opodo Prime - rausgeschmissenes Geld - schlechter Service - keine hilft ! NIE WIEDRR

Besides the Prime membership scam, Opodo is now scamming customers by changing their ticket classes. I booked a business class ticket for approximately £94, which was about £3 cheaper than other apps (around £97). However, instead of receiving the business class ticket I paid for, they issued me an economy class ticket, even though the economy fare is clearly £64.

I contacted customer service and submitted a complaint form with all the supporting evidence, but their response stated that the booking could not be changed and no refund would be issued. In the end, my attempt to save £3 ended up costing me £30.

Avoid this company at all costs, they scam customers by changing ticket classes.

Booking Ref: GB354145040
Case Ref: 03011263

Avoid like the plague! Make yourself a favour and go anywhere else. Their car hire partner are the worse I had ever come across and Opodo washes their hands off them. DO NOT USE THEM!

What I searched:
Tenerife South Airport, pick-up 8 Nov 2025 10:00, drop-off 29 Nov 2025 10:00 (EUR).
Mini – Hybrid (Fiat Panda Hybrid or similar), Record go (rating 7.8).
Manual, Full-to-Full, unlimited mileage, damage & theft coverage, in-terminal pick-up.
“Hybrid” filter on both searches.

What I found (same session, same parameters):
• Standard (non-Prime): €308.61 for 21 days (shown “-15%” from €361.53).
• Prime: €376.81 for 21 days (shown “-€57” from €433.57).
• Prime difference: +€68.20 vs the standard price.

Why this matters:
A membership labelled as a “discount” should not surface a higher price for the identical product at the same time. That erodes confidence in the pricing logic and the value proposition of the subscription.

Constructive recommendations for Opodo:

Guarantee parity or better: If Prime ever displays higher than standard for the same SKU, auto-apply the lower price at checkout.

Transparent comparison: Show “Prime vs Standard” side-by-side with clear totals (incl. taxes/fees) before payment.

Audit & alerts: Run automated checks that flag and block Prime prices exceeding standard for the same supplier/product.

Plain-English disclosures: State when “Prime benefits do not apply to this result” instead of presenting it as discounted.

Helpful checks for other customers (do these before paying for any membership):
• Compare logged-out vs logged-in (Prime) prices on the same car and times.
• Clear cache or use a private window and repeat the comparison.
• Confirm totals with all mandatory fees/insurance included.
• Screenshot everything (results page and checkout page) and verify the supplier, fuel policy, mileage, and coverage are identical.
• If Prime isn’t cheaper, don’t use it for that booking.

Action I took:
I cancelled the subscription. In my case, Prime presented a higher price than the standard route for the same product. That’s the opposite of the advertised benefit.

Bottom line:
Opodo Prime needs robust price-parity controls and clearer disclosures. Until then, treat Prime as “verify-before-you-pay”: if it isn’t cheaper on your exact basket, skip it.

Never ever book a car with these clowns as they get it wrong and don't issue a refund. Let this be a warning use a reputable company . Customer service is appalling.

Absolutely shocking company which need to be investigated for scam. I booked a car and the email booking never came. I went to collect and there was no booming and they refused to refund as they said i didnt collect. I had to book another car in the airport and i paid more expensive. Poor customer service and that's called stealing!!