Caresole 

I too ordered the IPL device on Instagram and am still struggling with the company to get a full refund of $149. The company states there is a 90-day guarantee, and I'm glad I took screenshots of the order. When I tried to return it, they told me it was only 30 days. After emailing the screenshot, their tune changed. They too offered 30% credit to keep the device, but I didn't want it. Same thing, they told me I have to send it to China, and I would like to know if anyone did this and ever received a full refund. I will alert all my Instagram friends about this scam. I work in the MedSpa business and will make sure my message loud and clear to my clientele. I will also report this fraud to the CFPB (Consumer Financial Protection Bureau), BBB (Better Business Bureau), Yelp and Google. If they refund the total amount without shipping it to China, I will withdraw this complaint.

Knees got beatup bad thanks to years of working as a mechanic,, these sleeves don't give cushion but they do give compression to the knee which helps the aching & stiffness. Thank you for expediting my shipping too. I will continue to use them.

I ordered ipl lazer on 9th July with no update on arrival date. I have just read reviews and I am disgusted. Its very obviously a scam company so I am not sure how something isn't done to remove it? Order number 45064 as they are asking for details. I also emailed them

I would give it a zero if I could. I ordered a radio frequency skin tightening device, that they posted glowing reviews about on Instagram. i’m sure now they were very fake. They said it was fully refundable. What they sent was a piece of plastic that was absolutely a joke and inoperable.The kicker Is you have to return it to China, which means standing in line at the post office and paying $20, even after doing that, it was hard to get the refund. Terrible company very deceptive.

I placed an order on July 1st for a “first price face mask”. On July 13 still not received my order and no news on the tracking other than “sent from China and arrived in destination airport”. Sorry, but that’s not acceptable after keeping me waiting for 2 weeks. I want to cancel my order and have my money refunded.

DO NOT BUY!!!! I ordered the Caresole IPL laser for hair removal after seeing an advert (that looked like it was from an external company) rating the top 5 IPL devices to use at home. Caresole was no.1 and the cheapest so I decided to give it a go. They offered a full refund if you weren’t happy with the product.

It finally arrived and did not even switch on, not even after charging all night. It also felt very flimsy and cheap. I contacted customer service only to be told I had to post it back to China at my own cost! I refuse to waste anymore money on this company. Avoid at all costs! Do not buy!

I too received the Radiance One from Caresol and it did not work. After writing several times I finally received a response to return the product for a refund or to not return it and get a 30% refund. To return the product to China would cost almost $100. There are no words to describe how disappointed I am and how violate I feel. This company is sending out defective products and making money - this is a fraudulent business - NEVER BUY ANYTHING FROM THEM!!!! I wish I had seen the reviews before I purchased this product. Shame on me for not doing my due diligence. Never happen again. Be warned before you buy something on Facebook!

The Radiance it does not work or stay on once it has contact with my skin its stays on 2 seconds. Does not even turn on when I do my forehead this is not right.

The heel support fell out while trying to fit into the shoe, difficult to keep it in place.
This is a super cheap insole for the price.
It has no arch support.
You are better off getting copper fit arches and replace every 6 months or use pro foot, much better product.
I wish I read the reviews before I wasted my money, lesson learned

Leider erhielt ich die Fussbandagen in XL was mir wesentlich zu gross ist und somit die Bandagen unbenutzbar sind.
Leider hat mir das Supportzenter nicht auf meine Rücksendeanfrage gesntwortet und ich sitze hier mit einer unbrauchbaren Ware.

Similar to last review by Joanna I received an order of 2 plantar wrap sleeves in XL and there was no choice of size when I ordered them. They are too big and do not work, possibly make fasciitis worse. No response in email. I would love to actually get these in my size as I was excited to try them.

Wish I’d read these reviews before ordering. Faulty product arrived from Caresole and they have not responded to emails and not provided replacement product or refund. I would not recommend spending any money on products from this dodgey company.

I ordered xwraps in xl received only tiny white and blue no show socks in small size. They said I had to return with tracking to China to get refund. I am now out close to $80. This company has really poor service.

Ordered Caresole Planter X Wrap on 3/5/2024 under order 30059, have emailed constantly as never received & no refund received. Nobody has ever come back to me. Please do not order from this website - I am going to report this Company.

Ordered planter wrap - 3 weeks ago still not received - wish I’d read these reviews before wasting my money

Update - thanks Caresole for the reply but sharing my info here is not appropriate. I have emailed your company twice now with no response my order reference from you is Order #39680 confirmed

Update number 2 - have received product now thank you however I ordered s/m received xl the product is completely useless and absolutely not fit for purpose - badly manufactured poor quality - the thought of trying to return and get my money back is a fight I can’t be bothered so Caresole you win!

i received my order and i ordered small. package says small but both pair are extra large! i have looked everywhere for a customer service contact and no luck!
very disappointed for the money i spent and didn't realize i would get stuck with a product i cannot use.

I have tried my circa knee sleeve. Don't fit and very uncomfortable. I have been trying for a response and never get one. I would like a refund seeing I can't wear it.

Ok so I like the knee braces that I ordered but I made a mistake and ordered an extra s/m one alongside the 2 larger ones
I sent an email 8 days ago asking how to go about returning the one that is not needed and to get a refund. So far no response

I can’t get my order. They took my $149 but won’t send what I ordered.

I ordered my red light therapy device on the 15th, never got a confirmation email or anything from them as of today 6/25/24. Most companies send you confirmation of your order and tracking information.

Update! I got an email finally!!