Careem Anmeldelser 

Marked “Delivered” With No Delivery, Then Given Three Different Stories
Order #143158781 (McDonald’s), Amman, 30 December, marked delivered at 18:23 by driver Yhia Yones.

The order was allegedly delivered early. As the driver was supposedly arriving, I received an instant in-app notification stating the order was “delivered”.
There were no phone calls, no messages, and no contact from the driver or from Careem. I immediately went to meet the driver and there was no one there. No food was delivered.

What followed was a series of contradictory explanations from Careem customer service.

First, I was told the order had been delivered correctly, supported by a delivery image. No image was provided, no evidence was shared, and when I sent a photo of my actual room and location to compare, there was no reply. I was simply told no action could be taken according to Careem policy.

Next, I was told that both the driver and Careem attempted to contact me by phone, that the driver waited at my location for ten minutes, and that I failed to respond. This is categorically untrue. There were no missed calls, no messages, and no contact attempts of any kind.

Finally, I was informed that no refund was possible and that the issue had been highlighted to the restaurant, effectively shifting responsibility to McDonald’s, despite earlier claims that the order had already been delivered successfully.

So which version is correct?

Was the order delivered properly with photo evidence that Careem refuses to share?
Was it not delivered because I supposedly ignored calls that never happened?
Or is it now a restaurant issue?

Careem cannot keep its own account consistent. Each response contradicts the previous one, none are supported by evidence, and responsibility is shifted once the explanation is challenged.

Marking an order as delivered without delivering it is bad enough.
What makes this unacceptable is attempting to close the case using changing explanations instead of facts.

If this is how Careem handles a straightforward missing order, customers should think carefully before trusting them with their money or their time.

Stay away poor customer service no one calls you back they refused me a refund you would think it's coming out of the advisor pocket. The reply’s back are on copy & paste. Stick with uber or just eat if you can depending on your areas you are staying in.

Being scammed big time… as I took a ride with careem and paid the driver 50 AED even though the ride was 35 as he didn’t have change and so I left the balance for him. Surprisingly the driver didn’t even update the app mentioning that he took the fair for the ride…. Made 2 complaints in the app and it was ignored by simply mentioning to make sure driver updates next time and they want to recharge me for the fair…. They can’t even reach their own driver to make sure he took the fair and simply scamming me for the fair again. Worst customer service ever.

I have an experience with their bikes services.. The app is Trash, lack the part of policy and rule for the service , they give few options on how to unlock one bike, they rush to the step of reserving your card or app pay details and then they go and deduct as they want, the app freeze a lot, no options of ending the ride which is weird. Reaching them is very difficult, their agents give contradictory information, in addition of lacking the manners to respond to a frustrated and misguided customer. I deleted the app awhile ago and I think the more we do this , they might review their services…

Pathetic, unprofessional company with dishonored drivers, I have caught careem drivers many times taking longer routes and charging way over the displayed range at the time of booking.

Careem drivers notice your a tourist and take advantage.

The customer service is just as bad, they do not respond to the issue, just cookie cutter responses.

Awful awful.

Sadly bad having ordered a duck dish and when it arrived it was literally bone and fat we were greatly disappointed and left hungry… when contacting they said “your a valued customer sorry your food was not good enough but we won’t refund you” we messaged and asked for credit instead but nothing… honestly avoid like the plague as when it goes wrong there is not service

Besides the terrible service, boarding already starts at 16 dirhams- imagine 👎🏽👎🏽👎🏽

I was charged almost twice the agreed fare, and despite 4 days of messages, I still haven’t received a refund. My Careem wallet balance also disappeared without explanation, and I was told that wallet credits can only be used if paying by cash, which makes no sense.
If you need reliable transport in the Middle East, I would recommend using Uber or Jeeny instead.

The worst kind of service ever!! Believe me I’ve lived in Europe, Africa and now in the uae. I’ve never experienced such a poor service.

A while ago I paid for home spa which I didn’t get and no refunds were made despite contacting Careem. Today the 11th/11-2025 I booked a ride from Dubai hospital to Sharjac. The first driver was about 5 mins away he messaged me saying “ hi cancel the ride “ I booked a second one and a third one they both cancelled on me. I called the customer service and all I took out of that conversation was “ sorry mum” x 10 with no solution to the issue. I hang up on him. Just letting you know Careem is very unreliable in many of their services. Btw. Lat Thursday booked a ride from same location to Sharjac 6 cancellations after each other it was from a friends account. Horrible service.

Never waste your money with n scammers!!!

I am writing to express my frustration regarding a very disappointing experience with my recent food order. I waited for one hour and a half, only to receive a notification stating that my order was “delivered” — yet nothing was delivered to me.

This is extremely unacceptable, especially because this is not the first time. It has now happened three times in a row:
• Either my order gets cancelled without explanation,
• Or it is marked as delivered even though I never receive it,
• And in all cases, no refund is issued.

I tried contacting the delivery driver multiple times through phone calls and WhatsApp messages, but he never responded. I also contacted customer service, but all I received were repeated apologies with no real help or solution. Unfortunately, saying “sorry” does not resolve the problem or address the repeated inconvenience I am facing.

It is early morning, I am hungry, I paid for my food, and I expect to either receive my order or get a full refund. This situation is extremely frustrating,

Transferred money- AED 13,000 on 03.12.25 but not credited to the beneficiary bank & deducted from UAE bank.
Careem deducted the amount from my UAE bank but not credited to Indian bank since 5 days going. They are doing the transfer through Lulu money exchange, but now several times I tried to Careem customer support, and they are telling the same repeated & generic statement without taking accountability. Even Lulu money exchange said that it is Careem responsibility to send that money. Careem is saying our team is working on it but no progress since 5 days, even provided wrong UTR number which is basically TRN number. Actual UTR number they are not giving me to track the amount by Indian bank and saying the generic answer casually. Hectic & horrible experience with Careem & Lulu exchange. Don't trust them to send the big or small amount. They are playing with customer trust. No progress, no feed back, deducted from my UAE bank but not credited to the Indian bank. I have provided the bank statement on the same day also......Please avoid this money apps further.
Careem generated the case number #120997481

Updates**
After posting in several forum then on 11.12.25 Careem has cancelled that transaction finally & back to that AED 13,000 to my UAE account. But truly their customer support people are not supportive at all & giving always generic reply while asking. No proper reply or responsible answer which can mitigate customer's panic or retain the trust on them.
Suggest changing the customer support team immediately for UAE to survive in the market in future.
For this transfer Lulu exchange was the partner of Careem, Lulu should have some customer support team to track the fund, while calling to Lulu customer care, they were telling to contact the Careem only where I had Lulu exchange payment receipt. Should have some accountably & separate support team for partners money transaction dispute handling.

Terrible customer service and have no clue jow to deal with customers at all .. food delivery app is the worst in dubai

It’s honestly impressive how consistently poor the customer service is. First, they manage to accidentally scam you when you try to purchase a day pass, and then, in a truly remarkable display of efficiency, they make sure you can’t even pay the remaining amount.

The best part? You end up unable to use the one-day pass at all, and they still won’t bother responding, almost like they’re waiting for it to expire. Truly outstanding service.

Careem Pay – Worst Payment Experience Ever | Ticket #120834774

I am extremely disappointed with Careem Pay. On November 30th, I transferred AED 3,000 to my Indian bank account, and even after a full week, I have still not received the amount. There has been no proper update, no response, and absolutely no resolution from the Careem team.

Every single day, I am forced to follow up repeatedly, provide my bank statements, and chase them for answers. Their customer support is unresponsive, slow, and careless. Each time a different Careem Care executive answers the call only to repeat the same scripted responses—they have no idea where my money is, and no urgency to resolve the issue.

This is the worst experience I have ever had with any financial service. Careem Pay’s handling of customers’ money is irresponsible and unacceptable. For a company dealing with people’s hard-earned money, this level of negligence is shocking.

If you value your money and peace of mind, think twice before trusting Careem Pay.

Careem pay fake promises to the users, the below promotion i recived in email, but after transfer they say this promo is expired, no date was mentioned anywhere.

Simply use code COMEBACK50 on your next transfer of AED 5,000 or more, and we’ll credit AED 50 straight to your Careem wallet.

With Careem Pay, sending money is:
- Cheaper than banks – save 50%
- Quick and effortless – money moves in minutes
- Safe and reliable – every time

Absolute joke of a company! Never trust them to deliver your food on time when you are late to work or sick! Taxis are 1.5 times higher during peak hours and most of the taxi drivers don't know how to follow maps. All you get from the agents is we had technical error in the system and we are sorry. Horrible customer service.

Your answer : Careem

2 hours ago

Hi Paul, we're really sorry to hear about your experience. Please drop us a message on any of the channels below so we can look into it and make things right for you:
📩 Twitter: @CareemUAE
📩 Instagram: @careemuae
📩 Facebook: m.me/careemuae
We’re here and ready to help!

I did write on your app and never received an answer
Your app should be the normal way to correspond with you and I am surprised you ask me to write to you on Instsgram or Facebook
Anyway I did write to you 2 days ago on Instagram and you answered me that my request is under study and that you will revert to me without precising when.

Does it take a management meeting to refund a client who could not use your services since you are not present in Oman or in any country he goes to (and eho is also offering you the possibility to credit the amount on someonr else who can use your services in a country you are present in)
Please understand the above and how disapointing it can be. It is for sure a loose loose attitude instead of an easy proper and ethical reaction

I don't recommend using Careem food, my experience was really bad. Don't try Restourant's you don't know as they will not refund you more than 12 Dhs. Don't waste your money. They are listing any restaurant even if it’s scam restaurant

I am absolutely shocked at the level of incompetence and negligence shown by Careem Pay.

On 27 November 2025, I transferred AED 4,600 to my NRE account in India. It is a simple international transfer that should have been completed in a reasonable time. But today, the money is STILL missing — not a single trace of it.

What makes this even worse is how Careem support is handling the issue. Every time I raise a complaint, they CLOSE it without solving anything. They keep sending me a UTR number which is NOT EVEN THE SAME as the UTR shown inside their own app. How can a financial service provider give two different UTR numbers for the same transaction?

Because of their internal mess, my bank in India cannot trace the funds. And Careem? They have zero urgency, zero responsibility, and clearly zero understanding of how serious this is. Till now, they have failed to provide the correct UTR or any valid proof of successful transfer.

This is not just poor service — this is unacceptable, unprofessional, and borderline fraudulent behavior. A company handling people’s money must show accuracy and transparency, not hide behind automated replies and close complaints without resolution.

If you care about your hard-earned money, think twice before trusting Careem Pay. Their system is unreliable, their support team is clueless, and their attitude toward customers is absolutely disappointing.

I have already posted this issue on X, Reddit, and LinkedIn, and even there, Careem only gives the same generic, copy-paste replies as their customer care team. No real investigation, no correct UTR, no action. Just scripted responses repeated across platforms.

I like to give zero stars ✨ but there is no option. They should teach or train the Careem drivers how to behave with client. Most Careem drivers they r manners less and they r very expert to argue with Client.. so disappointment with Careem app I didn’t expect but I think Careem they didn’t give proper training.. that writer are very, very, very mannerless and very rude with us