Car Planet Anmeldelser 

Really friendly team, everything was explained throughout the whole process. Drove the new car away same day. Many thanks.

I brought a low mileage Porsche Macan on 5th June 2026 which had a fault appear with the front near side drive shaft within a few days. They asked me to arrange a quote as I am over 250 miles from them. This was done on 18th June. They didn’t like it so I waited over three weeks for it to be picked up. The driver drove the car into the bump stops when loading and that was 4 weeks ago. It took three weeks for them to attempt the repair and said they couldn’t find the problem so I had to explain the problem which the garage I took it to had it diagnosed and gave them a written quote with report and were able to carry out the repair within 3 days but as they were not happy I had to wait for them to collect. I am now told I have to wait a further 10 days to get it back. From diagnoses to return will be over 8 weeks and it’s only a drive shaft!!! Their sales team sell but after that nothing. Also the service book and invoices from the previous owner have vanished. I was promised them in the post. I wouldn’t buy a peddle car from these people again, it’s no wonder they are called Car Planet as they need to relocate to another planet. So you always find the true colours of a company when something goes wrong, a little something went wrong and we know Porsche parts are not going to be cheap but this company really couldn’t organise a pissup in a brewery. I feel for the staff having to fend off disgruntled customers. The waiting times to call them have varied from 7 minutes to 39 minutes. So buyer beware and do yourself a favour and go somewhere else that has good customer reviews. I will update this if and when I get my car back!!!

Since writing this they have still not managed to return my car and said on the phone it would be returned on Monday, Monday came and went when I rang they said it would be Monday 10th so that will be 4 WEEKS to change a drive shaft and deliver back!!!! I got a quote from local car hire for Volkswagen T Roc with full insurance and they offered £250 towards the £451.30 cost. I have also been in touch with Trading Standards and they have explained my rights which do include a car and a timely return of mine which they haven’t managed.
As I said before I will keep Trustpilot updated as to what happens.

I visited Car Planet’s Watford branch in June 2026 to view a BMW. The salesperson, Nour, drove the vehicle during the test drive. I did not take delivery of the vehicle, did not drive it away and decided not to proceed with the purchase.

On the same day, I spoke by telephone with Nour and his manager to confirm that I would not be going ahead with the purchase. I also confirmed this in writing. The £99 holding fee I had paid was refunded two days later.

Despite being reassured that the finance would be cancelled and that there was nothing to worry about, £278.90 was later taken from my bank account by Close Brothers Motor Finance. I immediately contacted my bank, raised a formal complaint and the payment was returned.

As of 3 August 2026, the Close Brothers Motor Finance agreement is still showing as an active account on my credit file, despite me never taking delivery of the vehicle or proceeding with the purchase. This has caused me significant stress, inconvenience and concern about the impact on my credit record.

I have raised formal complaints with Close Brothers Motor Finance and referred the matter to The Motor Ombudsman. I was advised that my complaint would be concluded and confirmed in writing, but I am still awaiting that confirmation.

This review reflects my personal experience. I hope both Car Planet and Close Brothers Motor Finance resolve this matter promptly and ensure other customers do not experience the same issues.

The sales assistant that dealt with me, Daniel, was courteous, very knowledgeable considering he had only been in post for two weeks, and efficient . And for the completion of my purchase Becky was both polite and effecient

Very well organised and customer service - not pushy at all. Although we 90% was likely going to buy the vehicle.
Went on a Sunday was very busy but still managed very well. We found the best deal around car was perfect would recommend this company and would go back

Admin very efficient.
I just feel the people who show the car need more knowledge about the cars

The sales agent was great and would work with her again in future.

Very friendly and personable. Love the car. Quick to sort out.

I went into car planer Watford over the weekend and there was some lady advising not to buy due to the reviews. I thought to give car planet a chance as I placed a car on deposit, not a reservatjon . I got there and the car was sold! I travelled one hour and I got no fuel reimbursement. Too make things worse not even the toilets were clean.

Just to let affected customers of car planet Watford Barnet and Enfield know there are 2 support groups regarding issues with car planet trading Ltd aftersales on Facebook, we have now visited outside car planet 3 times to make sure they are aware we are not happy with the way they treat their customers, they don’t follow the consumer rights act 2015 they lie pre purchase and ignore post purchase issues, we the customer are the problem!!!! and if you have a problem they want to ignore you, they state you are racist and call the police as they did yesterday on us all lies fabricated but of course that gets police there quicker than a murder.
That’s how unbothered they are.
So now having spent 14 months exhausting the legal process, I have had to raise to high court for bailiffs to collect and yes you guessed right they ignore courts and judgements too.

We are planning more visits to their businesses just to remind them we are still not happy with how they are treating us all and looking at the recent poor reviews nothing has changed.
Same reviews SAME responses like parrots, but talk a lot of meaningless BS to waste your time deflecting all their issues onto customers.
If buying there GET AN INDEPENDENT INSPECTION DONE FIRST don’t trust their workshop, paperwork or sales team because if you do you get to deal with AFTERSALES and they do not care how their business affects you.
Do your homework on customer issues social media they use to sell is also there to provide another insight as they block anyone that write negatively. I’m fed up sick to my back teeth of them calling me to gloat after I win a CCJ against them asking “WHATS IT GOING TO TAKE TO MAke ALL THIS GO AWAY” turn up to court might help pay what you owe that the out of pocket expenses 14 months has accrued.
They buy cheap sell high and just pass on known issues to customers to maximise their profits.
Calling me a racist is the lowest snakeiest thing they could do to try and insight anger in others in public . They are Disgraceful and reported to ombudsman

Extremely helpful knowledgeable guys, not at all pushy, answered any questions we had so we understood. We were very happy with the whole way through. Thanks guys.

Qaim is a very polite salesman and was very helpful BUT the whole experience has left me absolutely frustrated. Spent 5 hrs in the Watford branch 27.7.26 when system crashed. My car was to be delivered next day at 2. Didn’t arrive until after 5, even though i explained I had an appointment at 5 which I had to cancel. No documentation delivered, informed them I needed the new keepers slip as proof of being the new owner, to enable me to obtain my local parking permit, been calling every day for past 6 days and getting passed from pillar to post. Customer service just keep transferring to people who never answer.
Please make you have absolutely every documentation needed before you leave as you may find it beyond impossible to receive it afterwards

Excellent costumer’s service thanks to Tiffany

They were very professional and very helpful. Went to see a car loved it but the journey was back on a motorway which I can’t do so they offered to drop it off that same day. Definitely will go back in 3 years to swap over for another car.

I just wanted to express my deep disappointment with the lack of professional customer service on your part. I am referring to the Barnet location, where I purchased a car yesterday that was supposed to be delivered to me today following a scheduled service. Unfortunately, neither the service nor the delivery don’t took place due to a lack of responsibility and professionalism in handling me as a customer. Regrettably, I have no choice but to cancel the purchase and report the matter to the Financial Ombudsman regarding the losses I have incurred.

Had a great day at car planet, found the right car, was all done and dusted by the end of the day.
Paperwork sorted new mot and back home. Well done

Please do not get fooled by the prices . This company is a complete fraud . I was fooled by the price . They sold me a damage car online without disclosing in June. Promises after promises to pick up and fix the damage . The after sales team lie one after the other . From Cara , ZIyad and Sababa hossain. I’ve been calling them daily and emailing and they ignore . PLEASE AVOID . The Miah Brothers need to sort this out and fear God they are cheating people big time .

Really good staff. We dealt with Haroon who helped us pick up our dream family car and was really helpful and great to talk with.

The car planet Aftersales team have been fantastic. Ahmad from Aftersales has given me great “first class” customer service, and has resolved the problem I had swiftly and efficiently. Thank you to Amna too for great customer service, and for being so helpful. Really appreciate as I know your team is busy! Thank you for the great service.

Munirah's customer relations skills were exceptional. I found her re-assuring and she kept me informed through the process of my car being taken in for a minor repair to my rear sensors. Munirah called me frequently which gave me confidence that she would resolve the issue satisfactorily, despite my initial reservations. Thank you, Munirah.