Car Planet - Watford Anmeldelser 2 189

Great company and friendly staff. Tiffany really knows her stuff!!

Very easy,Good transaction made on the day and very helpful

Great experience purchasing the car with Car-planet. Habib was very helpful. Well done.

First car in UK and had a best experience with car planet

Lovely team, could have a laugh with them and got a car that im really happy with

Went to see car. Told it was in storage and would take 20 mins to arrive. 45 minutes later the wrong car turned up. didn't have another 45 mins to waste so had to return the following day. Not ideal.
Purchased the car. On collection, it wasn't ready. was told is was being cleaned while we do the paperwork. initial paperwork was OK, but the registration of the car with dvla and taxing it took ages. One person doing the registrations for the whole place. Had to wait another hour for all this to happen. Then to be told my car was still being cleaned. When I finally got to sit in my new car, it was still very dirty inside and none of the windows has been cleaned on the inside and I had to spend 10 minutes trying to get some chocolate off the steering wheel. after leaving I also found that they hadn't given me the information or codes I needed to set up in car systems. I've now got to wait for my V5 to arrive and then take the car to a main audi dealer. Surely this isn't how is supposed to be when dealing with a company.
2 days later I received a call from their follow team to check on my experience. After raising my concerns with the poor service I was told that they would compensate me for the poor experience if I didn't put a bad review. They were going to pay me £30 for the poor performance and dirty car. Well I didn't get my compensation. So here is my review. I'm sure the follow up team will be giving me another call no doubt.

Pleased with my experience. The car was delivered promptly and in great condition — exactly as described. It drives beautifully, the service history is comprehensive and all the necessary documents were provided without any issues.

Nouh was amazing, very honest and informative. Smooth process and has very funny jokes

Yasin was great, very good communication and he made he process very quick.

Good professional service from the sales person. Personable and no pressure.

Amazing staff brilliant prices and the best I’ve been to to buy a car. Can’t fault it in any way

FANTASTIC SERVICE !!
FANTASTIC CAR !!
I spent ALL day questioning and requestioning The sales man … scared the car was going to break down in a day or two …
Thinking about it now of course the RAC would not partner up with a company that was going to keep them on the road all the time fixing them !!
Trust these guys I promise you, you will not regret it !!

Worse experience ever took to long , was let down . All they are interested in is money and commission. Not worried at all about the customer .I picked my car up today missing the parcel shelf and the spilt hot chocolate in the arm rest and front seat not even cleaned . A mystery shopper would have a field day . I would never buy again from them . As for the staff very polite and smartly dressed . I’ve even got pictures to prove it and speaking to other customers while waiting said the same thing

Great customer service.

Had a really good experience with Harrison at Car Planet. He was friendly, professional, and made the whole process smooth and stress-free. He answered all my questions honestly and helped me find the right car without any pressure. Highly recommend Harrison if you’re looking for great customer service and an easy car buying experience

Put a deposit down for a car me and my partner were interested in on the 7th of may, then decided we didn’t want to get the car, the staff member we spoke to over phone said we’d get the deposit back within 3-5 working days, after a week we called to ask if they had sent it as we hadn’t received it back, all they said was that’s they’d chase it, another week goes by and we’ve still not received it, it’s now the 28th of may and after 4 phone calls of them telling us they will chase it, we have still not got the deposit back. It’s a joke, I wouldn’t recommend this company at all, due to there lack of professionalism and ability to actually do anything about an issue. If I could give 0 stars I would!

The service is amazing they have a very big selection of cars. The customer service I received was amazing from after sales to initial viewing every request i made was listened to and acted upon which made the hole process much easier. Genuine 1st class place to find your next car. The sales advisor I delt with was called Talha he saw that the car was cleaned and really for pick up he was also able to show me highlights features of it the place is genuinely one of the best

Everything started well had an appointment but the car was very dusty not prepared for us ?
The whole process was slow a long hot day but overall the car in the end we agreed to fix some things come to an agreement that suited us then the car will be great . But I am still waiting for my deposit back every time the contact by phone was terrible way to slow hanging around forever however Harrison was fantastic so helpful great guy