5 stars for young sales man Mehraz who was extremely courteous (well done Mehraz's mum) throughout the whole sale. He would not be baited and remained professional throughout, and I left with the BMW... Vis mer
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We brought our car from Car Planet a few days ago and we were highly delighted with it. The staff were so helpful especially Yosuf who helped us from start to finish. We would not hesitate in recommen... Vis mer
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What a shocking place. Do not purchase a vehicle from these deceitful people. The whole atmosphere of the place is corrupt. The hard sell is offensive. I am now looking to return a vehicle I purchased... Vis mer
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10\10 Review, After reading the negative reviews online I went into the dealership with this in mind, however I was met with lovely staff who helped me so much, the sales man even came in on his day... Vis mer
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Informasjon om virksomheten
Om Car Planet
Skrevet av virksomheten
Select. Secure. Drive.
Here at Car Planet our mission is to transform the nation’s car shopping experience.
All Car Planet stock is carefully handpicked and undergoes a 150 point inspection at our preparation hub.
You can purchase your next car online from the comfort of your home and have it delivered to your doorstep in as little as 48 hours, with a 7 day money back guarantee.
Alternatively, we offer viewings at our Watford site where our friendly staff will help you every step of the way.
Every car purchased comes with a free 12-month AA breakdown cover plan and a standard warranty, with the option to extend to 36 months.
We also plant a tree with every car you buy.
Your Car, Our Planet :)
Kontaktopplysninger
Cinnamond House, Baldwins Lane, WD3 3RT, Rickmansworth, Storbritannia
- 01923609482
- sales@car-planet.co.uk
- car-planet.co.uk
3,8
Bra
6k anmeldelser
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Great service the support was second to…
Great service the support was second to none and could not do enough to fulfill my request
13. april 2026
Great experience
Great experience, Daniel was very helpful, I am happy with the service
2. september 2026
5 stars for young sales man Mehraz who…
5 stars for young sales man Mehraz who was extremely courteous (well done Mehraz's mum) throughout the whole sale. He would not be baited and remained professional throughout, and I left with the BMW convertible my wife wanted. He was patient, asked the right questions, very polite and knowledge, he has an extremely great career in front of him and I would recommend people ask for him when they are looking for a car. He kept hes promises and even communciated when not at work. (Aslo thank you Megan for the final documentation handover). Well done guys!!
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
Thank you so much for such a fantastic five star review! We absolutely loved reading your kind words about Mehraz and are delighted to hear what a positive impression he made throughout your experience.
It’s wonderful to hear that Mehraz remained courteous, patient and professional from start to finish. We’re especially pleased that he asked the right questions, was knowledgeable and made sure you felt comfortable throughout the sale. The fact that he kept his promises and even kept you updated when he was not at work really shows the level of commitment he puts into looking after his customers.
We’ll certainly make sure your lovely comments are passed on to Mehraz and his mum too! We’re sure they’ll both be very proud. It’s fantastic to hear that you were able to leave with the BMW convertible your wife wanted, and we’re delighted that Mehraz played such an important part in making that happen.
We also really appreciate you mentioning Megan and her help with the final documentation handover. We’ll make sure she receives your thanks as well.
Thank you for recommending Mehraz so highly. We’re sure he’ll be thrilled to hear that you believe he has a great career ahead of him. Well done to the whole team, and we hope you and your wife enjoy many fantastic journeys in the BMW convertible! 🚗😊
Kind regards,
Car Planet
I brought a car on Saturday the 29th of…
I brought a car on Saturday the 29th of August 2026.After only three days,the clutch pedal was shuddering when you pull away in first gear.I called five times and was given five different stories of what to do.Saba assisted me finally but the earliest date to bring it back to their mega centre in Enfield was the 29th of September 2026.So we are now stuck without a car for another four weeks.Totally unacceptable and totally let down by Car Planet.If they value my custom,they will get me a quicker appointment next week?
29. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
We’re sorry to hear how frustrated and disappointed you have been with the situation. We completely understand that being without your car for several weeks is not ideal, particularly when the issue arose only a few days after your purchase.
We do aim to resolve vehicle concerns as quickly as possible and always look to provide alternative solutions where we can. We understand that you were eventually assisted by Saba, and we appreciate your patience while trying to arrange the next steps.
We have also been informed that you were provided with the flexibility to have the work carried out elsewhere, giving you an alternative to waiting for the appointment at our Mega Centre in Enfield. We understand that you advised that the garages you approached declined to carry out the work, which is why this alternative unfortunately did not provide the solution you were hoping for.
We are sorry that you have been left in this position and appreciate how inconvenient it is. We will always aim to support our customers and find the most practical solution available where possible.
Kind regards,
Car Planet
We brought our car from Car Plant
We brought our car from Car Planet a few days ago and we were highly delighted with it. The staff were so helpful especially Yosuf who helped us from start to finish. We would not hesitate in recommending anyone looking to buy a 1st class car from this brilliant Car Dealers.
3. september 2026
Svar fra Car Planet
Thank you so much for your wonderful feedback! We’re delighted to hear that you were highly pleased with your new car and had such a positive experience with the team at Car Planet.
It’s fantastic to know that Yosuf was there to support you from start to finish and made the whole process such a smooth and enjoyable experience. We’ll be sure to pass your kind words on to him, as we know he’ll really appreciate the recognition.
We’re especially grateful for your recommendation and your lovely comments about our vehicles and team. Thank you for choosing Car Planet, and we hope you enjoy your new car and have many fantastic journeys ahead! 🚗😊
Kind regards,
Car Planet
DO NOT GO NEAR THIS PLACE
What a shocking place. Do not purchase a vehicle from these deceitful people. The whole atmosphere of the place is corrupt. The hard sell is offensive. I am now looking to return a vehicle I purchased (inexplicably) due to too many issues. Totally ignored post purchase promises. No Customer Service. I anticipate a legal struggle. Do not buy a vehicle here. If I could give no stars I would.
30. august 2026
Svar fra Car Planet
We’re sorry to hear that you feel this way and that you have been left so disappointed with your experience.
We have reviewed our records and, from the date of your purchase, we can see no phone call made to our company regarding the concerns you have raised. We appreciate that you feel you have not received the support you expected, and we genuinely want the opportunity to look into the issues you have mentioned.
Please email our Support Team at [support@carplanet.co.uk] with your details and a copy of this review, so we can review your concerns and work towards resolving the matter with you.
We’re sorry for the frustration caused and hope to hear from you so we can properly look into this for you.
Kind regards,
Car Planet
Stay away!
Our experience was awful. The aftersales team is a disgrace! They sold me a car which wouldn't start after a day. (It also had been in a accident, I had the proof from our local garage).They tried to delay the whole process and wouldn’t even listen to me when I was asking for a refund which after a while they decline. I had to get court advice and with the correct proof etc they had no choice but apologise and refund me. It was a very stressful time .Stay away from them. Yes the sales team is very friendly of course! But remember that they're the ones selling you lies. Don't be fooled by them! Like I said, the aftersales team is a joke! STAY AWAY!
3. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Warranty warning, warranty does not include diagnostics..
Warranty warning.
Please be advised we were sold a rac warranty by Angel at Watford Car Planet. The warranty does not cover diagnostics so you will still have to pay high fees to find out what is wrong with a car before you can claim on the warranty. We were sold a Platinum warranty for £2000.
We were charged £2000 for the warranty. When we bought the car we were told it would have a pre delivery inspection. We took it straight for a full service. It was discovered it needed brake pads, a new battery and the air con was not charged. It was dirty. Please don't distort what happened. We were put through a very rigorous sales pitch to have the warranty whereby we were told it covered absolutely everything and would never need to worry. That wasn't true. It took weeks to get the initial repairs done and a lot of admin by us. Now we are faced with another light on the dashboard and told we have to pay for very expensive diagnostics by the warranty chosen garage. At a cost of double a normal diagnostic. We have contacted the warranty provider and car planet every day for a week and they make excuses. Aftersales say go to sales, sales say go to aftersales. Angel promised to ring us back that day, she didn't, then we are told she's not in work for days and put through to lines that ring out. The warranty was not complimentary, it cost £2000. We were also given a very low part ex on our pristine car. Get your facts straight before you post in public.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
We’re sorry to see your concerns regarding the warranty. However, we would like to clarify a few points based on our records.
Looking at the records, we can see that the vehicle was purchased more than a year ago, back in early 2025. We also understand your comments regarding diagnostic fees, but these are commonly charged separately by warranty providers and are generally the responsibility of the customer when a vehicle requires investigation to establish the cause of a fault.
We would also like to clarify that the warranty mentioned in your review was provided to you as a complimentary warranty through Car Planet. As such, the concerns raised regarding the specific terms and diagnostic charges relate to the warranty provider and its policy rather than the way Car Planet operates.
We’re sorry if there has been any misunderstanding regarding the warranty and what it covers, but we hope this helps provide some clarification.
Kind regards,
Car Planet
Ish was great and very friendly
Ish was great and very friendly, very genuine too. Super helpful!
3. september 2026
Svar fra Car Planet
Thank you for the lovely feedback! We’re really pleased to hear that Ish was great to deal with and made such a positive impression.
It’s fantastic to know that you found Ish friendly, genuine and super helpful throughout your experience. We’ll make sure your kind words are passed on to him, as feedback like this really means a lot to our team.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Svar fra Car Planet
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that Albjon was friendly and approachable. We’ll be sure to pass on your kind words to him.
Kind regards,
Car Planet
Mehraz was brilliant
3. september 2026
Svar fra Car Planet
Dear Customer,
Thank you for your lovely review. We’re delighted to hear that Mehraz was brilliant. We’ll be sure to pass on your kind words to him.
Kind regards,
Car Planet
Car Planet Con Saga
Car Planet Con Saga
On the second of august my family and i travelled to car planet Watford to view a Citroen C3 Aircross that we found on the their website. On arrival we were greeted by our sales rep Haroon who persuaded us to test drive some other cars during our visit too. We spent a long chaotic afternoon there on the busy premises (customers were seen hitting cars on their way out of the car park, one car had ran out of petrol on the test route forcing the sales rep to walk to the nearest petrol station to fill up)
eventually after 4 hours we test drove the car we had come to see and decided to proceed with the sale. Whilst early on in the process we confirmed we would be paying in cash we went through at least 3 rounds of hard sell trying to get us to purchase the car on finance instead.
By this point my young son was tired and hungry so my partner decided to drive them both home and leave me to complete the sale. I paid for the car and was directed upstairs to the handover team. After an additional 1.5hours waiting I was told by the handover team that there was no V5 form and that I would need to drive to the nearest post office and complete a V25 form to obtain a new one. Whilst alarm bells were ringing at this point I had already paid for the car and after 6hours on site I just wanted to get my new car and leave. I was assured that this would be no problem and I can easily get this refunded by car planet when I submit the receipt of the v25 form.
I drove the car home and thought nothing of it. The very next morning I went to start the car only to find the car had entered limp mode with an engine failure warning and spanner service light activated.
I immediately phoned car planet and the after sales team response was to drive the car to the nearest garage, get the car diagnosed and send the quote to them for approval before getting the car fixed and being refunded. Seeing as this fault presented itself in less than 24 hours after purchase and the car dangerous to drive (so much for their advertised 150 point check) I declined that option and informed car planet that as the car was still under 30 days warranty that it was their responsibility to resolve the fault.
Their next option was to send a mechanic out to diagnose the fault (at our expense - to be refunded at a later date) before we could return the car.
At this point I lost all confidence in the car and car planets reputation (additional research on the internet confirmed this where I found 100’s of customers having similar experiences) so I informed car planet I would be exercising my short term right to refuse the car and return it for full credit.
Again car planet tried to dissuade me from this action but I held firm. I was then told that the car could not be collected until 17th august. I told car planet that this was unacceptable as the car was for an upcoming family holiday and we needed the refund in order to purchase a replacement. Car planet were unsympathetic to our plight saying ‘they get lots of cars returned’ and they had no available transport (unless I wanted to pay for it) before the 17th. this delay resulted in us having to hire a car for our holiday and once you add the daily temporary insurance/car tax to keep the broken car until collection we were out of pocket by more than £500.
After two stressful weeks of waiting finally the car was collected 17/08 and sent back to the garage for validation before a credit would be issued.
After two more weeks of chasing we received our refund 01/09. Minus £250 as we didn’t provide a v5 form!
Car planet have now told us that they will not refund the £250 until we provide the v5 form (this has yet to be received from the DVLA)
So in summary, car planet were happy to sell a faulty vehicle without proper documentation then delay and obstruct the refund process that means we are currently £750 out of pocket and still no means to buy a replacement car!
I am now seeking legal advice and action to resolve this issue and obtain the remainder of this refund ASAP.
3. august 2026
Svar fra Car Planet
We’re sorry to hear that you remain unhappy with the situation and understand how frustrating it must be to feel that you are still waiting for the outstanding amount.
We would like to clarify that we did email you previously to advise that we would be refunding the £250 V5C related amount to you. This was specifically connected to the V5C documentation and the amount in question was clearly outlined in our communication with you.
We apologise for the inconvenience and frustration caused and appreciate you taking the time to raise your concerns with us.
Kind regards,
Car Planet
Everything was good.
1. september 2026
Svar fra Car Planet
Dear Customer,
Thank you for your review. We’re glad to hear that everything was good and that you had a positive experience with Car Planet.
Kind regards,
Car Planet
I bought a car from car planet Watford
I bought a car from car planet Watford. Less than 24 hours after I got it the engine management light came on they told me to take it to a garage and get a diagnositic test done at their cost which I did. Came up as Nox sensor faulty. I spoke to car planet after sales who said they couldn’t book my car in with them for 3 weeks to look at it. Not an acceptable wait for a car id had less than a day! The quote to get it fixed myself was £620 they only offered to cover £350. I arranged for it to get fixed myself and my final bill was £770 so I had to fork out the remaining costs myself which I do not think is fair. I don’t trust these guys at all they say they check the cars but there is no way they are checked properly. I wish I’d got an independent inspection done and I wouldn’t recommend buying a car from them. Absolute jokers!!
4. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
Dear Customer,
We’re sorry to hear about your experience and would like to look into this for you immediately.
Please email us at: support@car-planet.co.uk with your name, booking name/registration (if different) and a contact number. A member of our team will then be in touch to assist.
Kind regards,
Car Planet
Svar fra Car Planet
Thank you for your feedback! We’re really pleased to hear that our team was able to cover all of your needs and requests and make sure you were well looked after throughout your experience.
We truly appreciate you choosing Car Planet and taking the time to share your experience with us. We hope you’re enjoying your new car and wish you many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Helpful, friendly service
Visited Car Planet Watford to look at a particular car I saw on the website on Monday (31st August) I was shown the car by the lovely Belinda who also came on the test drive with me. I wasn’t even expecting to take the car home the same day, but Belinda was very helpful, friendly and efficient. Nothing was too much trouble for her. I did end up bringing the car home same day. I would definitely recommend Car Planet.
30. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you had such a positive experience at Car Planet Watford after visiting to view a particular car you had spotted on our website.
It’s fantastic to hear that Belinda looked after you so well, from showing you around the vehicle to joining you on the test drive. We’re especially pleased that you found her helpful, friendly and efficient, and that she made the whole process feel easy and comfortable. It’s lovely to hear that nothing was too much trouble for her.
We also love hearing that you weren’t expecting to drive the car home the same day, but everything came together and you ended up taking it home! We’ll be sure to pass your kind words on to Belinda, as we know she’ll really appreciate them.
Thank you for recommending Car Planet Watford and for choosing us for your new car. We hope you absolutely love it and enjoy many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
Rayyan has been extremely helpful…
Rayyan has been extremely helpful answered all our questions and was happy with the final deal
2. september 2026
Svar fra Car Planet
Thank you for your lovely feedback! We’re so pleased to hear that Rayyan was extremely helpful and took the time to answer all of your questions throughout the process.
It’s great to know that you felt well looked after and were happy with the final deal. We’ll make sure your kind words are passed on to Rayyan, as we know he’ll really appreciate them.
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗😊
Kind regards,
Car Planet
A big thank you to Yasin who helped us…
A big thank you to Yasin who helped us find the perfect family car. He was a pleasure to deal with and ensured things were done as fast as possible. Also thank you to Dinosh who assisted me in Yasin’s absence. Finally a special thank you to Tamari who was lovely and pleasant to deal with - she showed us some great contenders and was very knowledgable.
31. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Car Planet
Thank you so much for your fantastic feedback and for taking the time to recognise the team! We’re delighted to hear that Yasin helped you find the perfect family car and that he was such a pleasure to deal with throughout the process.
It’s wonderful to know that Yasin made sure everything was handled as quickly as possible and kept things moving for you. We’ll certainly pass your kind words on to him.
A big thank you as well for mentioning Dinosh, who was able to assist you in Yasin’s absence. We really appreciate you recognising the support you received from both of them.
And of course, a special thank you for your lovely comments about Tamari. We’re so pleased to hear that she was pleasant, knowledgeable and showed you some great options while helping you find the right car for your family.
It sounds like you had a fantastic experience with the whole team, and we’re so pleased we could help you find the car you were looking for. We hope you and your family enjoy your new car and have many happy journeys together! 🚗😊
Kind regards,
Car Planet
Had a great experience buying a car…
Had a great experience buying a car from Car Planet today. Allan was very welcoming and allowed me to look around the car at my own pace without pushing the sale. He also makes a lovely cup of tea.
2. september 2026
Svar fra Car Planet
Thank you for the lovely feedback! We’re really pleased to hear you had such a great experience buying your car from Car Planet.
It’s fantastic to know that Allan made you feel welcome and gave you the time and space to look around the car at your own pace, without any pressure to make a decision. That relaxed and friendly approach is exactly what we want our customers to experience.
And we’re especially glad to hear Allan makes a lovely cup of tea too! We’ll definitely pass your kind words on to him. ☕😊
Thank you for choosing Car Planet, and we hope you enjoy your new car and have many happy journeys ahead! 🚗
Kind regards,
Car Planet
no words to say but still thankful with…
no words to say but still thankful with our agent his name is Kamran
23. august 2026
Svar fra Car Planet
Hi there, we tried to get in touch with you by phone but unfortunately couldn’t get through. We have sent you an email, so please check your inbox when you have a chance and get back to us so we can assist you further.
Kind regards,
Car Planet
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