Caple Anmeldelser 2 187

The staff at customer were kind, helpful & very polite. On the strength of their help I have purchaded a new Caple oven ( as unfortunately my original oven was unable to be repaired) All my kitchen appliances are Caple - now over 10 years & all but the oven going strong as good as new !!!

Fast delivery, and contacted me to confirm delivery details before despatching

Excellent communication from Caple so really appreciated. But unfortunately the delivery company had a tracking system that was really very poor in fact it is the worst of all the delivery companies that I have dealt with. My postcode could not be found although I live in a well established area.

Absolutely brilliant day at Caple learning about the products and experiencing some incredible food cooked by Jo. Thank you to the wonderful Caple team for a great Caple experience day.

We had an experience day with Jo and the experience was brilliant. It was incredible to learn more about the Caple brand and their pursuit to make a kitchen a functional but enjoyable experience.

Olivia went above and beyond to make sure the vented hob that I was installing was suitable for the project. Great Service

Had an issue with my dishwasher tray, Great service, I found a phone number easily and was immediately speaking to someone. They asked me to email and I had a response and email exchange and resolution all in the same afternoon. They shipped a replacement part for free though it was out of warranty. I’m yet to receive it but sure it will arrive.

I asked for help in identifying a 10 year old dripping kitchen mixer tap. Within the hour not only had they identified the exact tap but also the necessary parts to repair it.
I was mightily impressed by this help.

Part requested came quickly within 2 days

Thank you for having us at your experience day. Very informative and loved seeing all of the products. Many thanks to Jo and Dan for the delicious food and for making us feel so welcome!

Jo and Dan have been superb today, wonderful food cooked on lovely appliances by Jo. Dry informative tour by Dan, who was very knowledgeable about the various functions and benefits of each appliance.

Lovely brand, very interesting products! Thank you for professional service!

Excellent customer service..... Purchased our plug fitting from Caple 3 years ago and the antique brass has tarnished badly, so I contacted customer service in view of replacing just the antique brass section without the full set of parts to go underneath the sink as I didn't need that. Chan was very helpful and asked me to send images of the tarnished plug, and having received them said they would replace the item for me! When I only received one and wanted to replace 2 as I have 2 sinks next to each other I emailed him and he sent another out straight away. Very happy

Replacement tap

Caple Customer Services in the form of Emily Walsh were highly responsive in dealing with an issue with one of their taps. The problem was immediately diagnosed, repair kit sent within two days and helpful in dealing with my costs of fitting the replacement cartridge.

I visited the Leeds showroom for some training. The day was fantastic from start to finish. Lauren and Courtney are a true reflection of the excellent customer service Caple already provide our Showroom. special mention to Saqib for inviting us.

Fast efficient customer service friendly professional staff

Olivia was really helpful, I needed specifications of my tap having just moved into a new house, sent over the details immediately. Excellent service

Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few emails. They then sent me (at no charge) a kit to fix the problem. It was sent by courier and arrived next day. The problem is now rectified. First-rate customer service - very professional and no quibbles. They stand by their 5-year guarantee on these particular items.