Horrible experience! I have waited over 10 weeks for my daughter’s order. I have emailed and asked for a refund and have been denied a refund. My daughter’s season is half over. She does not need... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Great materials. I followed the size guide, and the size I selected fits me really well. For reference, I’m 5’4” and weigh 163 lbs.
Selskapet har svart
Ordered full soccer kit for over 500 dollars, paid 40 in shipping on 8/11/26 with promised fulfillment within 5 weeks. At 5 week mark I reached out because my order still stated awaiting fulfillment.... Vis mer
I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned. I cannot respond to Capel... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om capellisport.com
Skrevet av virksomheten
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
Kontaktopplysninger
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 26 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Inflexible returns/exchanges
Sizing accuracy on items vary significantly in accuracy, but capelli won't cover return shipping even for exchanges.
Hoping our club chooses a different kit provider next year.

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Great experience
Great experience. Quality product shipped quickly.

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Quality is great but the turnaround…
Quality is great but the turnaround times are horrible with them being 5 weeks for delivery.

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Great Company, Fast Service
Excellent communication, fast service, and great product selection

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Ships really fast sizes are real like…
Ships really fast sizes are real like everything

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Everything about the order and…
Everything about the order and delivery went extremely well and quick

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So SLOW to ship out
I placed the order last Friday on Oct 10, it didn’t go out until Oct 15, now UPS tracking says it won’t arrive until Saturday Oct 18. Too late for my kid to use for his upcoming competition on which is on Saturday since we have to leave on Friday for travel day. This is PA to VA shipping (maybe 3 hr drive?) and it’s not even free shipping - circa $9. You need to fix your delivery speed. Would be even better if free shipping.

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Poor experience
The bottom feeders of service. Their website design is truly the worst. The website ordering does not correlate with what their service agents tell you to. For example buying an individual soccer jersey from a mandatory team kit is impossible. They force you to buy the whole kit $600 as opposed to a jersey $50 (overpriced garbage quality as it is where the color washes off to other parts of the jersey). If I started a club I would steer clear from placing my business with them. First and foremost they need to get rid of their website team.

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Awful customer service DELAYED shipping
Awful. Been waiting a month for my order. Everything I ordered on their website was in stock, not backordered and nothing was being customized. I have emailed back and forth and each person says a different thing. Probably 10 different people responded. No phone number to call. Told me my order shipped a week ago. Tracking never updated. They blamed USPS for the delayed. I called USPS and told them what USPS said (label was printed but never requested to be picked up) now Capelli claims the order is still being worked on. After sending tracking and telling me it was already shipped. My daughter has not had a goalkeeper kit for the first 4 games she has had this season. Ridiculous!

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Extremely unhappy by the fact that I…
Extremely unhappy by the fact that I received only one item from my two items order. I had to contact customer service to ask why order is not even sent after a month from order date. Finally I received one item. I am not even sure that I will recive second item.
I am unsatisfied customer and I belive I will not order anything else from this company.

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Worst Delivery Times/ Worsted Communication
Ordered 2 pants in the month of August 14 2025.
Paid $7 shipping.
Till date no UPDATE. Tried to email Customer Service 2 times, NO REPLY.
Feels like the order will never arrive

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Very unhappy
Very unhappy for the experience I place and order on September 3 and is now Oct 13 and still have not receive my order. Very unprofessional company. Do not recomend this company ever

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Horrible and despicable service!
The service provided was exceptionally poor. I placed an order for these items in late August, expecting them to be shipped on or about September 5th. However, I did not receive all of the items or the first shipment until after October 5th. Furthermore, I was unable to communicate with customer service via phone, as they only responded via email.
In response to the unsatisfactory experience, I canceled the order, which was worth over $218. I subsequently purchased similar items from Dks Sporting Goods, which arrived within two days. However, Capelli Sports items finally arrived after I canceled the order. Customer service emails attempted to disregard my request. After the second shipment shipped, they inquired if I wanted a return label. I declined, stating that I wanted a refund and that I was not shipping anything back. Despite my request, I received another email wishing me the best of luck. My communication with customer service was terminated. This is the worst vendor I have ever dealt with, and I have been purchasing gear for over 25 years.
DO NOT USE THIS COMPANY, UNDER NOT CERTAIN TERMS WILL THEY BE WOIRTH IT!
AND NOW THEY EMAILED PERSONALLY TO ASK IF I WANTED PREPAID RETURN LABEL! NO GIVE ME ALL MY MONEY BACK! DO WHATS RIGHT!

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Capelli was great
Capelli was great! Easy to shop and find what you need, faster delivery than expected! Fantastic!!

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I sent a message that it did not fit…
I sent a message that it did not fit and wanted....also i need to see to transaction and card that was used..
What do I do?????????

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Shipping was way too late it took them…
Shipping was way too late it took them more than a month for delivery without them letting me know. Every time I send a message automatically message was send back to me. Really unprofessional from you guys. Items were wrong. The worst I wouldn’t recommend.

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Appreciate the fit
The selection of gear and apparel was impressive, with both affordable and high-quality options

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Don't waste your time
Where to start.... online order was easy to submit, and that's about it....took over 3 weeks to get the items and that was after being told the item was no longer in stock and I should choose something else?? You cannot speak to anyone about your order you have to just sit and wait...will not ever buy anything from Capelli...I can't imagine how bad a team uniform order would be....poor very poor

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