Cantourage Clinic Anmeldelser 

159
TrustScore 4.5 av 5

4,4

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Have been with cantourage for several years now, and in a rapidly changing medical cannabis landscape, they have continued to excel and stay up to date. There are countless different suppliers and bat... Vis mer

Vurdert til 5 av 5 stjerner

Sometimes they do have a limited formulary but they have added a few cheaper strains. The staff are great at cantourage, Mackenzie has been very helpful with my recent health flare up. They respond qu... Vis mer

Vurdert til 5 av 5 stjerner

Been dealing with this company for about 2 years Let's be honest, there have been issues, but the crew at Cantourage have dealt with and sorted any problems I had very quickly I cannot recommend th... Vis mer

Vurdert til 1 av 5 stjerner

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue. Advised items out of stock after already waiting 7 days, the order gets put to the back of the... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Spesialistklinikk

Skrevet av virksomheten

We are a CQC registered Medical Cannabis clinic that provide consultations for private patients and prescribe cannabis based products for medicinal use. We serve patients looking for treatments for an array of conditions including; Pain, Psychiatry, Palliative Care, Neurology, Gastroenterology and Oncology.


Kontaktopplysninger

4,4

Enestående

TrustScore 4.5 av 5

159 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,4

Alle anmeldelser

(159)

25 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Great Clinic

I've been a patient for two years now and I'm very happy with the service and treatment plan.

The staff are always pleasant to deal with and the clinic does a very good job with communication as a whole.

5. februar 2025
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Vurdert til 5 av 5 stjerner

From beginning to end brilliant

From beginning to end, Cantourage have been professional and very easy to deal with. I have referred myself to a few clinics using their online assessments and literally heard nothing back. Within e weeks I had my medications delivered to my door. A1

8. januar 2025
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Vurdert til 1 av 5 stjerner

Order didn't arrive again

Order didn't arrive again. Had to chase order again. Recurring theme instead of one off issue.

Advised items out of stock after already waiting 7 days, the order gets put to the back of the queue.

Shocking low level or service from this company.

Clinic don't seem to take responsibility and accept this low level of service. They blame the pharamcy, they blame royal mail...anyone but themselves it seems.

Used to be the best but not very professional looking now.

19. desember 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Cantourage Clinic

Dear S F,

Thank you for sharing your experience. We’re genuinely sorry to hear about the delays with your order and the frustration this has caused.

At Cantourage Clinic, we aim to provide timely and efficient service for all our patients. While we work closely with partner pharmacies and couriers to ensure a smooth process, there are occasions where unforeseen stock or delivery issues arise. We understand how disappointing this can be, and we want to assure you that we take all feedback seriously to improve the overall patient experience.

To better understand and address your concerns, we’d appreciate the opportunity to look into this further. Please contact us directly at contact@cantourageclinic.com, and our team will do their best to resolve the matter promptly.

We value your trust and are committed to ensuring your future experiences reflect the high standards we strive for.

Kind regards,
The Cantourage Clinic Team

Vurdert til 5 av 5 stjerner

Been with them for 2 years now and…

Been with them for 2 years now and they're a great bunch of people. Easy to get hold of and helpful when you need them. I'm constantly recommending them as the best clinic in the UK

23. desember 2024
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Svar fra Cantourage Clinic

Dear Customer,

Thank you for your kind words and for recommending us! We’re so happy to hear that you’ve had a great experience with our team over the past two years. Your support means a lot to us!

We’re always here to help whenever you need us.

Best regards,
The Cantourage Clinic Team

Vurdert til 1 av 5 stjerner

problem…not our fault

Been with them for over a year problem after problems only still with them because of my anxiety is triggered about moving elsewhere silly me...... they continue to believe that it is never a problem with their end and always told it will improve yet to see month 14th still seems a long way away from improving......had put a repeat in then told can't do as I would have to much for the time frame which was understandable then tried to order rest of the months meds in witch was rejected again...had a phone call today saying medication is now unavailable but I can order more than my allowance so I have it in time for next month which seems a bit hypocritical considering again a week ago I could not

16. desember 2024
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Svar fra Cantourage Clinic

Dear SAucyWhiffs,

Thank you for sharing your feedback. We’re sorry to hear about the challenges you’ve encountered and understand how this may have caused frustration.

At Cantourage Clinic, we strive to provide clear communication and a smooth process for all patients. However, there are times when regulatory prescribing limits or changes in medication availability may impact orders. These guidelines are in place to ensure safe and effective care, but we understand how they can sometimes feel inconsistent.

We’d like to investigate your case further to address your concerns and clarify any misunderstandings. Please contact our patient support team at contact@cantourageclinic.com so we can provide more personalised assistance.

Your feedback is invaluable in helping us refine our services, and we appreciate your trust in continuing your care with us.

Kind regards,
The Cantourage Clinic Team

Vurdert til 5 av 5 stjerner

A breath of fresh air

I've previously been with another clinic who proved to be rather unprofessional and hard to deal with but I have nothing but professionalism from Cantourage as their patient. Their staff are friendly and helpful and they have a wide selection to offer which is important when you suffer from chronic pain and often sleepless nights. Can't recommend them enough!

16. desember 2024
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Svar fra Cantourage Clinic

Dear Toby,

Thank you for your kind words! We’re so happy to hear that our team has been able to help with your pain. Your recommendation means a lot to us, and we’re grateful to have you as a patient!

Best regards,
The Cantourage Clinic Team

Vurdert til 5 av 5 stjerner

Incredible Clinic

Been a patient with the clinic for a year now and always received excellent customer service.

All the staff really work to help and assist you, from customer service to the doctors and health consultants

13. desember 2024
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Svar fra Cantourage Clinic

Dear Filippi,

Thank you so much for your kind words! We’re thrilled to hear that you’ve had a positive experience with our team over the past year. Our staff is dedicated to providing the best care and support, so it’s wonderful to know that you’ve felt that every step of the way.

We truly appreciate your trust and look forward to continuing to support you!

Kind regards,
The Cantourage Clinic Team

Vurdert til 5 av 5 stjerner

I can't recommend Cantourage enough

I can't recommend Cantourage enough. Have been with them for almost two years and have nothing but positive things to say. Their customer service is hands down, the best in the industry. Their prices are very fair considering the level of service and quality of products they offer. I feel like I'm in the best hands and I'm so thankful for how much they have helped my life.

3. desember 2024
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Svar fra Cantourage Clinic

Dear Steven,

Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Cantourage Clinic and are grateful for your trust over the past two years. Knowing we’ve made a difference means the world to us.

We’re here to support you whenever you need us!

Kind regards,
The Cantourage Clinic Team

Vurdert til 5 av 5 stjerner

Cantourage Clinic

I have been with Cantourage Clinic for a number of years. I was with Lyphe Clinic before that.

I have to say the difference between the two has been night and day.

To be fair this was in the early days of MC but I left because of the quality of the flower and the service.

Being with Cantourage since has been a breath of fresh air.

Great medical professionals, the staff in the office who care and the service which is great improves all the time.

I am making these comments so that you can make an informed decision.

Good luck on you medical Journey.

14. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Good Support

I have found my experience of purchasing products from Cantourage, a very positive one
Responses are timely and respectful. Support on products and delivery is thorough .
It makes the process seamless and gives you the confidence to continue to use their services

12. november 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great communication and customer service

Been a customer for almost a year now. Recently been able to travel with my prescription which made the entire travelling experience a lot easier to manage. Communication through email or telephone are equally reliable, timely, and flexible with changes.

15. oktober 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Really friendly and helpful staff/support team

All the staff/support team are always really friendly and helpful, makes everything super easy and unintimidating

28. oktober 2024
Anmeldelse skrevet uten oppfordring
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Svar fra Cantourage Clinic

Thank you so much for your lovely feedback! We're delighted to hear that our team has made your experience easy and welcoming. Creating a friendly and supportive environment is so important to us, and it’s wonderful to know that it’s made a difference for you. If there’s ever anything else we can do to help, just let us know!

Cantourage Clinic

Vurdert til 5 av 5 stjerner

amazing at what they do

amazing at what they do. 100% recommend. few issues but that's life not everything goes to plan. been with them a long time

30. september 2024
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Svar fra Cantourage Clinic

Thank you so much for your feedback and for staying with us. We truly appreciate your support and understanding—and we know that sometimes things don’t go perfectly, but we’re always here to make things right and improve where we can. Please don't hesitate to reach out to us whenever if there is anything we can do.

Warm regards
Cantourage Clinic

Vurdert til 5 av 5 stjerner

Great clinic to work with really…

Great clinic to work with really helpfully and fast reliable service.

30. september 2024
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Svar fra Cantourage Clinic

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our clinic. Providing helpful, fast, and reliable service is always our priority, and your feedback truly motivates our team. If there's anything else we can do for you, please don’t hesitate to let us know! :)

Cantourage Clinic

Vurdert til 5 av 5 stjerner

Delays caused by pharmacy

Negative review turned into a positive review.

Jamie from Cantourage deserves a mention. Prescription is coming up to 3 weeks now and Cedarwood Pharmacy are terrible.

Have been offered to change pharmacy, hopefuly that will solve the delay issues. Have had nothing for a month but am hopeful it gets resolved soon

15. september 2024
Anmeldelse skrevet uten oppfordring

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