Canopy Parental Control App Anmeldelser 

If you download it, it will be impossible to remove and your Internet speed will essentially disappear. Do not do it at any cost. I was looking for software to do this sort of thing and it looks very professional and it would’ve been fine but the Internet speed is just not acceptable and there is no way to get rid of it on your laptop if you have the Uninstall protection.
Edit: If you call support there is no answer or callback, no online instructions for uninstall.

When Canopy is enabled it effectively blocks porn websites.
But the internet gets pretty slow, and some images that have nothing to do with inappropriate contents don't load anymore. To make matters worse, softwares on PC, and applications on mobile phone cease to function properly.

That is too bad, it gave me a very good first impression. But i have no other choice than uninstalling it.

Canopy is the only content filter that has truly worked for me, and I’ve spent a lot of time setting it up to help me stay focused and safe online. However, the app has a serious flaw: it slows down internet performance dramatically.

I contacted support and spent over an hour running speed tests and preparing screenshots across different scenarios, as they asked. After sending everything in, they never responded again. I followed up three times over two weeks and still got no reponse.

I really want to keep using Canopy, but if the developers can’t even reply to a paying customer who did everything they asked, that’s unacceptable. I’m writing this review not out of spite, but because I believe others should be aware of this. If you rely on this app and something breaks, you might be on your own.

We were excited to assume we found a great parent control app for our family. The functions of this app would be great if they worked consistently and as advertised.
The filter essentially blocked most searches the kids were expected to utilize for school homework (did not allow even youth/kids based sites). The app did not function remotely to update or adjust settings... for some devices, we had to have the control app right next to protected device to pause protection or make setting adjustments.
The latest issue is a problem with an update for Mac, which locked us out of multiple devices that were protected by the app (errors in the apps ability to work with internet). Our work and student devices were out of use for several days with no solutions. We were told to wait for the update. We now also cannot uninstall the app and are forced to wait on additional updates.
The app in itself is slow to respond.
Would NOT recommend.

Canopy has the worst customer service. There is this one guy in particular his name is Calvin or something very rude and will not help. When you email them you never get a response and it is always not working there is always a problem. The only good employee is a guy named Ty he will go above and beyond but you can never get him. And doesn’t seem like there is any manager cause when I asked for one no one e dr called! They r horrible stay away!

went for a trial, did the software; it slowed down my internet from 300 Mb/s to 45 Mb/s. rendered sites on Firefox and Edge inaccessible (no proxy server). Tried to cancel trial. Could not contact support. No phone support. Tried 4 calls. Finally, after asking ChatGPT, found out how to uninstall the software. By the way did not do a complete job of blocking bad searches.

I am a subscribed user of Canopy and truly appreciate the vision and utility your software offers in promoting safe and responsible internet usage. However, I would like to bring to your attention a significant concern that I have encountered while using the app on my Android device.

While Canopy effectively blocks adult content on the primary user account, I noticed that if someone adds a guest or secondary user account on the same phone, they are able to access pornographic sites and adult content without restriction. This loophole undermines the core purpose of the software and may expose users—especially children or individuals trying to avoid such content—to inappropriate material.

I believe this is a critical issue that deserves attention, and I hope the development team can address this vulnerability in a future update. Ensuring that content restrictions apply across all user accounts on a device would greatly enhance the effectiveness and reliability of Canopy’s protection.

Thank you for your time and for creating a product that aims to make digital spaces safer. I look forward to your response and a possible resolution.


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It wouldn't install on my laptop, so asked customer service, who told me I needed to uninstall a VPN and an antivirus if I wanted it to work, even though I didn't need to do that on my smartphone. Spent more than one hour to be told I needed to uninstall programs from my laptop. Very disappointing.

Imagine in 2024 in the age of AI a parental control software that doesn’t have a keyword blocking feature LOL. So embarrassing. Look somewhere else guys.

Best at filtering content you should not watch.

I will not be satisfied until all of my personally identifiable information is deleted from their servers. I don't care that they want me to provide them with more my personally identifiable information so they can do it. The account that was created for your service was done by someone else using my email without my permission. Their support staff fail to understand that this is non-consensual. They also don't care that I have explained the 7 years of stalking and harassment that was followed up with this unauthorized account. This is someone else's privacy and security they are f***ing with, and it is very much not appreciated.

told them to cancel, kept billing me, service never did work. billed me two more months. cost me 20$ for something I never used nor worked. CROOKS

I didn't want to write this review, but canopy are really taking their time to get back to me, I'm really fed up, understandable Canopy is also a VPN with that one should expect slower speeds, one should not however expect speeds reduced by 90% is it just because I'm not situated in the US? I don't know TBH but regardless this needs to be resolved, surely I'm not the only one who's having this problem, the sad part is that this app works, it does for the most part the job it's supposed to, but what's the point if I then can't even use my devices because of the speed I get online, heck even as a gamer this is really disappointing.

I paid for an entire year's subscription in order to take advantage of a discount. This is an incredibly difficult app to use. It is quirky, interrupts my normal web access, it often interrupts my phone calls or mimics an incoming phone call, and during a test run I messaged a medical pic of a breast exam, which went through just fine. I spent hours trying to figure this out. So frustrating. Is there anything out there that can help with this Satanic issue of porn in the world today???

I'm on a free trial of their product. It seemed to be working well, but I've come across serious flaws including the inability to scan WebP images which are becoming more common nowdays, and a total failure to filter the firefox browser after it was re-installed. After blocking firefox entirely the night before to prevent its usage it was available again the next day, even after updating the settings in the child app. I needed to manually re-block it again in the canopy app.

After raising these issues with tech support you would think that they'd respond with some urgency as these are failing of their product. However, there is no acknowledgement that emails have been received and no automatically generated ticket number when you contact them which isn't a great sign.

For a company with an AI filter, you'd think they'd have an AI chatbot or a real-life chat to assist with queries. Not everyone who uses their US-based service lives in the USA and can give them a call.

I really hope they look at addressing their customer service issues. Potential customers won't consider becoming paying subscribers if the product experience isn't great during the free trial.

I had a bad experience with them not replying to emails after 5 days and the phone not being answered after problems on my PC after hibernation, and problems with banking apps and payment checkouts. They did try to ring me back today, and I've just finally got through to them.
I've now managed to have a good technical discussion about my problems, and they say that their support issues are a temporary overload that has happened in the last week. Time will tell.

Tried the app for 4 months.
First of all, Canopy advertises that they block sexual content on social media, but they do not. It's a standard porn blocking app just like any other.
When I wanted to remove a device I no longer had access to (because the phone had NOT been reset and Canopy had NOT been uninstalled on the device) they were able to remove the device from my account no problem. Well, when this happened a 2nd time the support guy told me it was impossible to remove the device from my account unless Canopy was uninstalled from the child device. We went back and forth with this over email and over the phone for so long and the guy was RUDE. Kept asking me "so what's the problem if you've cancelled your subscription?" I said they did it before and he kept saying it was impossible when I know for a fact it is NOT.
Another thing to know about the app is that if someone goes into settings on the child device on an iPhone, they can keep the app from running in the background, which would basically just turn it off without uninstalling it. So it's an easy loophole.

Lastly, when the person finally uninstalled the app from the computer on the child device, I removed it and asked support to close out my account. They responded with "Your account will still exist, so you can sign in and sign up for Canopy if you will feel like using our service again one day." They did finally delete my account after that.