CallTools.com Anmeldelser 246

they are very good and supportive, Sylvester was a great help guided my over every single step of it!!

Sylvester provided an excellent onboarding training experience. He was extremely knowledgeable, patient, and made sure everything was explained clearly so we could get up and running smoothly. The entire team has been very professional, and their response time has been impressively quick whenever we’ve had questions or needed assistance. We’re very excited to be onboard and look forward to working with them moving forward.

UPDATE: After the review, I got connected with a solid guy who actually knows how to use the software vs just what the docs say. They dialed me in and are working to help me perfect the system.

Honestly, this software feels dated. If you’re a high-volume call center doing one specific task and don't need anything unique, it might work for you. But if you’re a small business with fewer than 10 active agents, I’d look elsewhere. They aren't actively improving the platform, and they don't seem to listen to feature requests.

A major recent issue is that reps cannot be in two campaigns at once. Our use case requires the ability to hit "hot leads" immediately when they come in, while keeping reps busy on outbound dials during the downtime. This might not be a dealbreaker if you have thousands of leads flowing in every day, but for a small business with 20–30 leads a day, we need our reps to be active in two campaigns simultaneously to stay productive. To hit leads fast, we need to be dialing leads when they come, not having reps switch back and forth between campaigns like Calltools suggested.

We also ran into a bug where call dispositions intended to be campaign-specific simply wouldn't show up. We were forced to use account-wide dispositions as a workaround. It took the team three months just to fix that one bug.

Overall, just not my favorite. Probably won't be renewing after my one-year contract is up.

All I have to say is James Saif is the best ! Lightening speed responsive, very professional, and streamlined the sign up process with no headache.

I was overall happy with the service and performance.

Best Help EVER!!!
Super Professional

I had a technical issue with my Call Tools setup, and Airam Gablinez went way above and beyond to help me get it resolved. He spent real time walking me through every possible setting, ran live tests with me, and didn’t stop until the problem was fixed. He was patient, professional, and genuinely cared about making sure everything worked.

sylvester is the man great customer service. Saved the day

David was a representative who helped me a lot with my Call Tools problem. All the instructions he gave me were very helpful and he was very clear and precise with the information.

What made my experience great is the outstanding support team. They’re always responsive, proactive, and quick to resolve any issues, which gives me peace of mind and keeps our operations running smoothly.

The company is doing a fantastic job with the quality of their dialer. It’s intuitive, professional, and easy for agents to use, yet powerful enough to handle everything we need to maximize productivity.

CallTools stands out for its reliability and exceptional support. Highly recommend!

Chaz made sure to treat me as a single individual with the just the potential to grow into a small team of 4-6 as if I was coming on with a team of 100.
He took the time to walk me through the system and schedule follow up meetings to go over metrics and make sure I am utilizing the software correctly and efficiently.

David Rojo Was very professional and was able to answer any question I had and gave me some good info I didn’t even ask for

I have been with this company for over 2 years now and I wanted to say I'm very grateful to have Will as my sales representative, and the tech support is amazing! Thank you all for making my life and my team's life easier by your transparency!

We started using Call Tools some time ago for our online Real Estate business, and I have to say, it is ABSOLUTELY AMAZING! Brandon helped us get setup and was super helpful in teaching us how their program works. Along with this, he has been extremely helpful and reliable in giving us support anytime we have needed it. Call Tools is an amazing dialer program. I have used many programs in the past, and Call tools is by far the greatest. Would totally recommend it to EVERYONE!

CallTools service is amazing. They operate with 100% integrity and is always on top of their communication. There was never a time where I have called and didn’t get a hold of someone that can help me out right on the spot. Support is always there. If you decide to start the service with them, reach out to Shawnie!

CallTools is a fantastic call dialer system! With the help of our sales rep Brandon, we've had a smooth onboarding experience and have seen a significant boost in our team's efficiency. The automatic dialing feature saves us time, allowing us to reach more clients quickly and effortlessly. The interface is user-friendly, and the detailed call analytics offer valuable insights to improve our outreach strategy. Thanks to CallTools and Brandon, our workflow is more streamlined, and productivity has soared. Highly recommended!

Calltools has been an incredible software to add to our company. Not only has Chaz been great at making sure our account is as successful as possible, but he's also now turned into a good friend of ours. Never had a bad experience with Calltools so far. Easily integrates with all APIs and other platforms. Seriously recommend.

Shout out Chaz for the help and our journey for success :)