Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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I was trying to book a hotel close to the wedding I was attending. However, for some reason even though I live in Canada, and was booking in Canada the app settings default was in American Currency.... Vis mer
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Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Vis mer
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
254 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Hotels.com
Hi Samuel,
Thank you for sharing your feedback about your booking experience. We’re glad the booking process was quick and easy for you.
Thanks,
Hotels.com Customer Support Team
Customer Support and cleaning
Excellent Hospitality.
Awesome Rate and expense city
11. september 2026
Svar fra Hotels.com
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Christopher,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Many hotels to pick from.
Many hotels to pick from.
I like the new system of using the "cash" to redeem free nights.
Easy to use.
2. september 2026
Svar fra Hotels.com
Hi Rachel,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and simple
Most of the time, it’s quite easy to find and book something I want. With the extra information provided for the properties, deciding is simple.
15. august 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Ease of booking.
We were able to book our hotel when we wanted and choose the price range we preferred.
6. september 2026
Svar fra Hotels.com
Hi Beverly,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
After a 10hour drive in the rain
After a 10hour drive in the rain, the hot tub was most enjoyable. Room was comfortable, quiet and clean.
Great location, nice to have the restaurant and bar inside the building.
14. september 2026
Svar fra Hotels.com
Hi,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
Hotel was dirty
Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs and really dirty bedding. Also shower only had cold water, and stayed with family of 4 and hotel wouldn’t give us more then 2 towels , they said there washers were broken! Worst experience at a hotel in my life. And hotel wouldn’t give refund told us white people are to picky go stay somewhere else.
5. september 2026
Svar fra Hotels.com
Hi Cori,
Thank you for sharing your feedback. It sounds like there were serious concerns with the hotel stay, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
This app makes it easy to find the…
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of the options and secure a booking. I feel like there’s an extra layer of security using this app.
18. august 2026
Svar fra Hotels.com
Hi David,
Thank you for taking the time to share your experience. We’re glad you had a good experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
J'aimerais savoir pour le remboursement…
J'aimerais savoir pour le remboursement de la location car je me suis trompé dans les date
16. september 2026
Svar fra Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter.
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Very smooth and efficinet reservation
Very smooth and efficinet reservation, no fuss and userfriendly!
16. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The process was fast and customer…
The process was fast and customer service was helpful.
1. september 2026
Svar fra Hotels.com
Hi Richard,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Prices are competitive and the site is…
Prices are competitive and the site is easy to navigate and book nights.
15. september 2026
Svar fra Hotels.com
Hi Rob,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy and quick way to book hotels.
Easy and quick way to book hotels.
I have used hotels.com for many years and love it.
26. august 2026
Svar fra Hotels.com
Hi PHILIP,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Room was clean bedding as well.
Room was clean bedding as well.
We had arrived early but were let in because the room was ready
1. september 2026
Svar fra Hotels.com
Hi Haidi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Zaven,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
I made the mistake of booking a three…
I made the mistake of booking a three night stay without signing in and immediately (within the hour) contacted support to try and connect my booking with my account so I could receive my reward points. They refused
1. september 2026
Svar fra Hotels.com
i Jody,
Thank you for sharing your feedback. It sounds like there were issues linking your booking to your account, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.