Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The hotel wasn’t too bad, the rooms are small, but for a night not bad. The bathroom could use a good cleaning. We didn’t get any sleep, there were people running up and down the hallway banging no do... Vis mer
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Vis mer
Selskapet har svart
Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
255 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I made the mistake of booking a three…
I made the mistake of booking a three night stay without signing in and immediately (within the hour) contacted support to try and connect my booking with my account so I could receive my reward points. They refused
1. september 2026
Svar fra Hotels.com
i Jody,
Thank you for sharing your feedback. It sounds like there were issues linking your booking to your account, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Had to cancel my reservation
Had to cancel my reservation. Was not given a refund. If I had booked directly with the hotel I could have cancelled at any time. Fortunately I did take the cancellation insurance, however it was through a third party who make you jump through all kinds of hoops and justifications with documentation as to why I cancelled the booking. This process alone took hours of my time to complete (which I assume is the entire point), exceeding the value of the reservation itself. I will not be using Hotels.com again.
12. september 2026
Svar fra Hotels.com
Hi Scott,
Thank you for sharing your feedback. It sounds like there were issues with cancellation and refund handling, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
we deleted your app as there is no…
we deleted your app as there is no collaboration from your side when an error was made uppon booking and we have to foot the 400$ bill plus paying another time for a new room, its nasty that you rob people that way I will never use your service ever again!
31. august 2026
Svar fra Hotels.com
Hi Julie,
Thank you for sharing your feedback. It sounds like there were issues with a booking error and added charges, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Easy to book
Easy to book. Super 8 was tidy, good location to amenities, staff very friendly.
3. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use platform that yields…
Easy to use platform that yields savings. I’ve used it for over 12 years - excellent service. A very wide range of accommodation offering.
10. september 2026
Svar fra Hotels.com
Hi Jerry,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
About the booking
About the booking, everything went well; but sometimes, the deals offered are not as good as expected, compared to the rates offered directly by the hotel.
But I'm willing to use again Hotels.com in the future.
9. september 2026
Svar fra Hotels.com
Hi Robert,
Thank you for sharing your feedback. We understand your concerns about pricing and deal value.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Check-in went quickly and smoothly.
Check-in went quickly and smoothly.
After a long day of travelling, I was happy to get to my room and relax.
30. august 2026
Svar fra Hotels.com
Hi Arlene,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I was double billed
I was double billed. Hotels charged me when I made the booking.
However I was charged again by the auberge Couvent.
They did not accept that i had already paid thru hotels perhaps because their front desk received info that was incomplete.
They did not accept the receipt I received from hotels, in my email.
I paid up to avoid a prolonged period of discussion especially because their front desk was not well organized and there was also a language barrier.
I have checked my credit card and both charges are on it.
Now, I would like the auberge to refund me the second payment.
Thank you for your help.
Sudipta Maitra
6. september 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback. It sounds like there was a duplicate charge on your booking, and this clearly affected your experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Booking was a failure
We were booked at a hotel that was fully under construction (SureStay by Best Western Brockville). No, there was no clearly visible posting on the website upon booking. All the windows were taped up with plastic, fork lifts with workers were working. The reception area was in a tiny little space around the hotel it seemed lit a small janitorial closet. The lady at the front desk was kind and I felt bad for her because people would pull into the lot and drive away. The hotel looked dilapidated and deserted. Hotels.com told me the rooms were sleepable, and yes upon first glance they seemed ok, except there was a VERY strong smell of chemicals that being someone with respiratory issues could not endure. After being on the phone for an hour fighting to cancel our reservation we tried to find another hotel in the area but being a long weekend they were all fully booked. We ended up driving an hour to another city to get a room. I’m disappointed that hotels.com could not find us another room, they said we did not qualify or meet the relocation requirements. Although the gentleman on the phone tried to be courteous he was not able to assist us and meet our standards. We were left fending for ourselves. I will not be using hotels.com or any 3rd party booking site again. It’s just too much of a risk and a hassle. I will say the hotel should have worked on sections of the hotel allowing customers to feel comfortable to stay in the u touched side of the hotel. I’m sure once the renovations are done this will be a lovely hotel but during renovations I do not suggest anyone staying here. If I could I would post the pictures we took as proof that my claims are not exaggerated.
3. september 2026
Svar fra Hotels.com
Hi Tiffany,
Thank you for sharing your feedback. It sounds like there were concerns with the hotel condition and the support experience, and this clearly affected your stay.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Everything was great
Everything was great, easy booking and everything in one place
13. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
hotels.com easy and reliable
15. september 2026
Svar fra Hotels.com
Hi Keith,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Je n’ai jamais pu communiquer avec le…
Je n’ai jamais pu communiquer avec le personnel de l’hôtel via votre application et il n’avait pas reçu mes demandes.
2. september 2026
Svar fra Hotels.com
Merci de nous avoir fait part de cette expérience. Nous aimerions comprendre ce qui s’est passé et nous efforcer d’améliorer votre expérience à l’avenir. Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions vous aider à résoudre ce problème.
The hotel looked like a prison dorm…
The hotel looked like a prison dorm very ugly and not very clean
4. september 2026
Svar fra Hotels.com
Hi Ivana,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel condition, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Transparent pricing and easy comparison…
Transparent pricing and easy comparison shopping make it easy to find deals and promotions.
Refrain from disappointing hotels by referring to other travelers' ratings and reviews (regarding cleanliness, service, soundproofing, and transportation).
Flexibility and instant confirmation allow for booking and check-in anytime, with many room types offering a "free cancellation" option, giving you more flexibility in your travel plans.
Member rewards and points system: there's a membership tier system (accumulating points earns you discounts, free upgrades, or late check-out).
23. august 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Easy to use and navigate through
It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants
11. september 2026
Svar fra Hotels.com
Hi Nadine,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I overbooked the guests as I was unsure…
I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.
11. september 2026
Svar fra Hotels.com
Hi Adam,
Thank you for sharing your feedback. We understand your concerns about the guest details on your booking and the support you received when trying to resolve this.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks, Hotels.com Customer Support Team
The booking process was super quick and…
The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.
29. august 2026
Svar fra Hotels.com
Hi Ernest,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
How welcoming we were received
How welcoming we were received. Assisting in several different things.
14. september 2026
Svar fra Hotels.com
Hi Francis,
Thank you for taking the time to share your experience. We’re glad you had a easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.