Book room 3 weeks in advance. Property contact me 2 days before stay saying my room was cancelled. Hotel bookinhs did not help or even provide an apology. Had to cancel my youth trip had 8 very dosapo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was trying to book a hotel close to the wedding I was attending. However, for some reason even though I live in Canada, and was booking in Canada the app settings default was in American Currency.... Vis mer
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Quiet room, clean room and bathroom. Pillows should be larger. Reception personnel were friendly and professional. Last time I stayed there was a discount for Denny’s but not this time? An oversight o... Vis mer
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This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Kontaktopplysninger
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Bra
254 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
EXCELENTE
Yes, all the help and opportunities to get a place with good quality and amenities, I like to use Hotels.com.
29. august 2026
Svar fra Hotels.com
Hi Javier,
Thanks for sharing your thoughts with us. We’re happy to hear that and we appreciate the opportunity to keep making Hotels.com better.
Thanks,
Hotels.com Customer Support Team
The app easily allowed me to change…
The app easily allowed me to change dates ahead of time, I mistakenly reserved the wrong weekend
18. september 2026
Svar fra Hotels.com
Hi Ronald,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
Vite et facile d’obtenir une
Vite et facile d’obtenir une confirmation d’une réservation
14. september 2026
Svar fra Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
It was seamless
It was seamless, and the hotel was amazing. Staff didn't treat us any differently even though we booked through a 3rd party site.
12. september 2026
Svar fra Hotels.com
Hi Jennie,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I booked and paid on line with my…
I booked and paid on line with my visa/debit card when I got to the hotel they want to put a damage deposit on my credit card I said no it is full just bought parts for my business! They said run it anyway so it came back declined! So now they won’t let me stay without a credit card! I said when I paid on line there was no mention of a credit card upon checking in! The clerk said ask for your money back from the hotels.com I already know this isn’t going to happen cause I made a mistake on another site and I was stuck with it ! I said won’t happen told them to give me the money back there going to get paid from this site nope won’t happen! So final they took a deposit of 500 dollars from my account which when I looked at my credit card statement they tried for 150 so why would it be 500 so needless to say we didn’t eat well at the horse show until we got our deposit back to go home not sure if I will use one of these booking sites again and these people they have hired at these hotels need some manners or go back where you came from ! They want to come to Canada but they want to act and change it to be like there country! Then don’t come he if you don’t want to act like a Canadian
7. august 2026
Svar fra Hotels.com
Hi Randy,
Thank you for sharing your feedback. We understand your concerns about the check-in process and related charges.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Room was clean and roomy
Room was clean and roomy. Great location to casino and mall. Dropped a chunk of money in both of those places!
3. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Booking with hotel.com was easy from…
Booking with hotel.com was easy from starting my search until checking out. I would definitely recommend.
23. august 2026
Svar fra Hotels.com
Hi Lynda,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Excellent facilities
Excellent facilities, grand cuisine, Super friendly staff, pleasant Nature surroundings
10. august 2026
Svar fra Hotels.com
Hi,
Thank you for sharing your feedback and for highlighting some positives in your experience. We’re glad to hear that part of your experience worked well, and we also understand there may still be room to improve.
Thanks,
Hotels.com Customer Support Team
I find your system can be very glitchie…
I find your system can be very glitchie when booking...when looking between places and booking...and if you want to change or adds dates...not easy
16. mai 2026
Svar fra Hotels.com
Hi Christopher,
Thank you for sharing your feedback. We understand your concerns about the booking process and updating your reservation.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
All my reservation were easy to check-in
10. september 2026
Svar fra Hotels.com
Hi,
We appreciate your feedback and thank you for taking the time to share it. Hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Jonathon,
Thank you for taking the time to share your experience. We’re glad you had an easy stay experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Melissa,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
The choice of hotels
The choice of hotels, the price range , location etc., made it easy to decide on one that suits me in every way!
17. september 2026
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad you had an easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Storage Unit Converted to Hotel room
Even though the rating for Hotel seemed fine, for some reason, we got a room that felt and was a glorfied closet. Clean and neat though. The bed was a murphy bed but your typical hotel bed, I guess when room required for storage, the bed could be lifted. The TV converter was not working and only after a bit of prodding that situation was better. This room should never have been used for a hotel room, and as we booked way in advance, should only be used say someone understood what they were getting. We did complain at front desk, however no rooms available and we were lucky enough to get the storage room. First expereicne with Hotel.com not good. Price was same as other hotel rooms around 375 per night, location was good
5. september 2026
Svar fra Hotels.com
Hi Nick,
Thanks for sharing your feedback. Your room setup and the TV issue are not the experience we want for customers booking through us. Feedback like this helps us take a closer look at what happened.
Please contact us through our Help Center at ca.hotels.com/helpcenter, so our team can review this further.
Thanks,
Hotels.com Customer Support Team
The app is so easy to use
The app is so easy to use. Hotels.com always seems to find the best hotels for the best prices. I’ve never used Trivago and never will.
17. september 2026
Svar fra Hotels.com
Hi George,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Bâtiment déchu
On y va parce que c’est moins cher et pour dormir seulement! Les lits sont propres et confortables . Pour le reste, c’est désolant.
12. september 2026
Svar fra Hotels.com
Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.
Your confirmation sheets to print from…
Your confirmation sheets to print from the email is too long. See the "Booking.com" one, it's much better and short.
8. september 2026
Svar fra Hotels.com
Hi Mario,
Thank you for sharing your feedback. We understand your concern about the length of the booking confirmation sent by email.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can note your feedback about the confirmation format.
Thanks,
Hotels.com Customer Support Team
Svar fra Hotels.com
Hi Lucie,
Thank you for taking the time to share your experience. We’re glad you had a easy experience, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
I have been with Hotel.com for so many years since 2012…
I have been with Hotel.com for so many years. Their booking process are very smothered I never have any problems with the company.
8. oktober 2025
Svar fra Hotels.com
Hi,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
It's a straight forward booking process…
It's a straight forward booking process which is important to me because I'm not very technical.
2. september 2026
Svar fra Hotels.com
Hi Denise,
Thank you for taking the time to share your experience. We’re glad booking was easy, and hearing what worked well helps us understand what to keep building on, while also giving us a chance to keep improving.
Thanks,
Hotels.com Customer Support Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.