Loftie Anmeldelser 

Great product. The perfect device to get your phone out of your bedroom.

Great customer service and follow up.

Love the fact that one of the sounds you can nod off to is NYC noise and traffic 👏

Super helpful and fast support from Grace at Loftie. Real people and real engagement make such a difference. Happy with the top quality service - thank you

The very best service. Friendly, to the point and always looking for the best solution. I love good customer service.

The product itself looks amazing. Still need to figure out the sounds, the unwind routine and stuff, but already love my Loftie-clock. The design is fantastic, sound is good, and light you can adjust easely with the strength you wish for.

Already love my Loftie and look forward to go to bed every night

Customer service responds quickly and look at all options to find a solution to any issue that arises.

Highly recommend Loftie and its products - you’ll always have someone to help.

I contacted customer support late at night, well after "business" hours, and received an immediate response. My issue was handled swiftly and with professionalism. I love my Loftie clock, I just didn't need the Loftie Rest subscription.

Great customer service. Fast response, keen to understand and solve the issue, and a satisfying solution was found all within 24 hours.

I really appreciate how willing Joymeah was to help me fix the issue I was having. It is refreshing to experience customer service as it should be! Thank you!

Joymaeh was great. I had a problem with my order being delivered and she resolved it quickly and with kindness!

They were quick to respond and thorough with their instructions. I felt that they asked the right questions in order to understand my issue and were patient with me as I tried their advice.

Customer support was responsive and incredibly helpful. It felt like I was speaking with a human and even though there was some back and forth with troubleshooting the responses and follow ups were super timely. It was a really great customer service experience. Shout out Grace and Carolina.

The service provided from day one was quick and professional. I have never experienced such a quick reply from any customer service in decades. The instructions were clear and even when I was transferred to another person, no need to start all over again. And, most of all we found a great solution. Thank you Loftie Team!!

This customer service was amazing. Very quick to respond and helpful to exactly what I needed. I appreciated their response and recommended this company.

Swift response, empathetic, quick solution.

I bought my children a loftie each for their bedrooms. The dim red night light is perfect and hard to find elsewhere (UK). I love that the app is not needed to control all aspects of the device. My children love their Lofties and even took them on holiday. I have been very happy with the customer service too.

Awful. Was really looking forward to using this. Have had it 6 months and tried to set it up about 50 times. Waste of time.

My honest thoughts on the alarm clock. Absolute codswallop of a product. Constantly updating, connecting and rarely ever working. I still can't work out why the product is so complicated to operate when it's, essentially, a two tone alarm clock with light. Avoid.

I bought the company’s clock as a Christmas present for my son in December 2025. A subscription was added at checkout which I didn’t see and wasn’t aware of. This feels extremely fraudulent to me. Why should I have to pay attention to something that isn’t necessary. If the subscription is “optional” as I was told by email, then why add it to the cart in the first place? Let me choose to add a subscription, don’t add it to my cart automatically. The company is refusing to refund the subscription cost. I found the customer service to be AI generated and patronizing. It was a response generated purely to say “sorry, we canceled the subscription, have a nice day”. Nothing else we can do for you. That is not a solution. I want a live customer service representative to respond to my issues.

Update: Once I responded by email that I would write a review on Trust Pilot, Google and anywhere else, suddenly all of the charges were refunded. As such, I will upgrade my rating to 3 stars from 1 star, but, I shouldn’t have to mention writing a bad review for them to take the correct action. Fix this issue on your website.

The customer support I received was phenomenal; Joymaeh promptly explained my options and quickly resolved the issue with my order. Everything was resolved within one day as well.