Buysubscriptions.com Anmeldelser 

2 379
TrustScore 2.5 av 5

2,6

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

I am a Gardeners' World subscriber from Germany. Back in March, I wanted to subscribe via buysubscriptions. During the process, the site reported an error thus, the subscription didn't go through. How... Vis mer

Vurdert til 3 av 5 stjerner

The purchase process is straightforward and the deals were excellent. I purchased Gardeners World for my mum as a gift obviously did not want to continue. I've gone online to check I won't be recharge... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

I have subscribed to Match of the Day for a couple of years and prior to my renewal last October was offered a £10 M&S voucher for early renewal. I promised this to my grandson to help him with hi... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Website is very user friendly with everything very clear and easy to read. Ordering a subscription was completely straightforward and the offers available were extremely good value for money and af... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forlag

Opplysningene stammer fra ulike eksterne kilder

The official subscription store for magazines published by Immediate Media, including your favourite titles in TV & Music, Homes & Gardening, Sports, Science & Nature, Craft and Food. Our heritage as a leading magazine media company means we focus on creating high quality, valuable content and services for our customers. Your feedback is very important to us so please do leave a review to let us know what we're doing well, and what you'd like to see us improve.


Kontaktopplysninger

2,6

Under middels

TrustScore 2.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 12 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,6

Alle anmeldelser

(2 379)

8 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Really good service

Easy to use website and always get my subscriptions on time

5. august 2024
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Svar fra Buysubscriptions.com

Hi Jacqueline, Thank you so much for your 5 star rating and feedback, we are pleased to hear you are happy with your subscription and find the website easy to use.
Kind regards,
Sharon
Customer Service Team

Vurdert til 5 av 5 stjerner

Great

Easy to find what I wanted

5. august 2024
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Svar fra Buysubscriptions.com

Hi, Thank you so much for your 5 star rating and feedback, we are pleased all is going well and you are enjoying your subscription.
Best wishes,
Sharon
Customer Service Team

Vurdert til 5 av 5 stjerner

Easy and quick

18. juli 2024
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Svar fra Buysubscriptions.com

Hi Drew, Thank you for your rating and feedback, we are pleased to hear you found the order process quick and easy to use, we hope you enjoy your subscription.
Best Wishes,
Sharon
Customer Service Team

Vurdert til 5 av 5 stjerner

An excellent service from Buy…

An excellent service from Buy subscriptions

2. juni 2024
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Svar fra Buysubscriptions.com

Hi Emma, Thank you so much for your 5 star rating, we are pleased you are happy with our service and we hope you enjoy your subscription to Olive Magazine.
Kind regards,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

I purchased a subscription of Good Food…

I purchased a subscription of Good Food magazine which was on offer. I then received a email a few hours later to be told I couldn’t benefit from the offer because I’d used it before? The money had already been taken from my account. I emailed back saying this was a gift and a little silly but when will I receive my refund. After many emails and me providing endless evidence of the money being taken from my bank they allegedly can’t find the transaction. I have now raised the issue with my bank. It wasn’t a lot of money but if this is done time and time again it’s a very good con.

1. august 2024
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Svar fra Buysubscriptions.com

Dear Hayley, Please accept our apologies for the experience you have had recently when taking out a gift subscription, unfortunately, there are restrictions on the discounted offers, if you have benefitted from a similar offer previously then the system will reject it. I appreciate the frustration and we apologise for the delay in processing the refund.
Best wishes,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

No magazine, no refund, no communication

Ordered a magazine. A week later told they couldn’t supply the premium version I’d ordered, but here’s a discount for the standard version, so ordered standard version. Magazine never arrived and neither did the refund. Had to spend over 30 minutes on the phone to get a refund. No email communication regarding the non-supply of magazine. Will not use again.

23. juli 2024
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Svar fra Buysubscriptions.com

Hi Thomas, Please accept our apologies for the disappointment caused by the level of service you have received on this occasion, I can confirm both refunds have been processed, and the 2nd one will be with you shortly. We are very sorry to hear the order did not arrive and for the time it has taken to correct the errors.
With best wishes,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Just bought a subscription and 4 days…

Just bought a subscription and 4 days later it still does not work. Customer service has not replied. Going to cancel my subscription and apply for refund if not sorted soon. U acceptable waiting times.

22. juli 2024
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Svar fra Buysubscriptions.com

Hi Danielle, I am sorry to hear of the problems you have experienced with your order, please call our Customer Service Team on 0333 0162 141 when convenient, we can then check the status of your order etc. and if necessary we can then arrange the refund if you choose to cancel.
Thank you,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Did not receive magazine

What a great idea I thought to order Radio Times for my mother who is housebound.
No magazine received despite two emails sent.
When I went in website and typed in details it said no subscription found so cancelled direct debit before it was due to go out .
Would not recommend.

14. juli 2024
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Svar fra Buysubscriptions.com

Hi there! I am sorry for any problems experienced, I can see the subscription was set up, I will email you to discuss this further and we will be able to set up a new one should you wish.
Sally
Customer Services

Vurdert til 1 av 5 stjerner

Awful customer services

Apart from a couple of late /failed deliveries the subscription has bene fine for around 3 years now. However every time I try to renew (every 6 months) the customer service is terrible. Renewing online should be easy but while it recognises the numbers and offers it doesn't give any way to pay. Usually end up doing it by post as the Indian based customers services are as much use a chocolate teapot. Was a bit late this time though so phoned them and they could only give me an offer around 50% higher than I was originally quoted.

It should not require me to start again to get a good deal (actually cheaper than my reviewal quote)

EDIT: I gave him the renewal code to get the price I was quoted but his answer was that 'computer says no'

26. juni 2024
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Svar fra Buysubscriptions.com

Hi Tom, I am very sorry to hear you have been experiencing problems with renewing your subscription, we are not aware of any problems with the website, so if you can take a screenshot of the page with no payment options, please email it to us at radio.times@buysubscriptions.com, we can then look into this further. The price you are offered in your renewal letter would have a corresponding code to quote for the price offered, therefore, I am sorry if the Agent on the phone didn't ask for this or offer the correct price. Please accept my apologies once again for the inconvenience and disappointment this has caused.
Regards,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Can’t cancel my subscription

Went on to cancel my subscription. Website won’t load and phone says they are shut for bank holiday weekend even though it’s not a bank holiday. Will not be happy if I get money taken out for a renewal because I can’t cancel!!!

22. juni 2024
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Svar fra Buysubscriptions.com

Hi Steve, I am so sorry to hear of the problems you have experienced when trying to cancel online and for the error on the phone line. However, I have cancelled your subscription for you, an email will be sent to confirm. I hope you have been enjoying the magazines.
Best wishes,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

I ordered a 6 month BBG Good Food…

I ordered a 6 month BBG Good Food subscription for a 3rd year university student for Christmas, I struggled to cancel it for the next 6 months as the link on their email is dead, so is their website. It has now auto renewed, which if I’m honest I don’t mind, but the student is moving out of their accommodation shortly after graduation to start work in a different part of the country near to his parents’ house.
This almost reflects badly on the BBC brand to be associated with this company, I’m guessing I will have to contact my bank but it is truly awful service.

22. juni 2024
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Svar fra Buysubscriptions.com

Hi Lesley Ann, Please accept my apologies for the problems you have experienced with the gift subscription, please may I ask that you call us on 0333 0162 124, and our Customer Service Team will make the necessary amendments to the subscription, also, if you do wish to cancel, please ensure the direct debit is cancelled at your bank.
Regards,
Sharon
Customer Service Team for Good Food Magazine

Vurdert til 1 av 5 stjerner

Very poor customer service

I've been trying to cancel my subscription to Good Food but can't access the website. When I found a contact number for them it has a recorded message informing me that the office is now closed because of the bank holiday and will open on Tuesday!!!!! What bank holiday it's the middle of June and there's no bank holiday for another 2 months.

Very poor.

22. juni 2024
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Svar fra Buysubscriptions.com

Hi Gary, Please accept my apologies for the problems you have experienced when trying to cancel online and for receiving an incorrect message when contacting us by phone. I have located your subscription and have cancelled it as requested, you will receive a separate email to confirm.
I hope you have enjoyed the magazines.
Regards,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Trying to cancel but…

Trying to cancel but buysubscriptions.com not working

22. juni 2024
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Svar fra Buysubscriptions.com

Hi Gary, please accept my apologies if you were unable to access your account online. I have cancelled your subscription for you and a separate email will be sent to confirm.
I trust you have been enjoying the magazines.
Regards,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Radio Times not being delivered

I have subscribed to Radio Times via buysubscriptions.com for several years. There have been occasional missed issues, and my subscription has been extended by a week using the contact form. Lately, failed deliveries have become very common. Three out of the last four issues have been very late, or not arrived at all. The issue that did come arrived on the Saturday that listing began. Week 25 (15-21 June) arrived 9 days late on 20 June. Weeks 26 has not arrived at all.
It is easy to blame Royal Mail given their well known problems. However, everything else is delivered without any significant delay, including other magazines to which I subscribe.
I tried to report the missing Issue 26 on the website, but the contact page is just a blank white screen (in 3 different browsers on 2 devices).
I tried to telephone on 22 June and got a voicemail saying that the service was closed for the Bank Holiday weekend and would re-open on Tuesday. There is no Bank Holiday on this weekend, and I can only assume that this message has been there for 4 weeks since the last one.
I am aware that I can view the listing via the "app", but I pay for a printed copy. I am not getting what I pay for.

22. juni 2024
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Svar fra Buysubscriptions.com

Hi Nigel, I am so sorry to hear of the problems you are experiencing with the delivery of your magazines, and for the error on the telephone line when you called us. Please may I ask that you call us again on 0333 0162 128 where we can check your subscription and place on tracked delivery for a couple of weeks to see if we can eradicate the problem with the late deliveries.
Thank you,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Radio times to 21st June arrived after…

Radio times to 21st June arrived after the end date.
Probably Royal Mail delivery problems as we got the next weeks on the same day.
This issue happens regularly.

19. juni 2024
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Svar fra Buysubscriptions.com

I am very sorry to read your comments and will email you directly with further information. Best wishes from Kate in the customer service team.

Vurdert til 3 av 5 stjerner

I’ve had a Radio Times subscription for…

I’ve had a Radio Times subscription for years, but did consider cancelling recently due to failed or late deliveries, but thankfully recent issues have arrived in good time. However, I would now like to cancel my subscription due to the over coverage of football - and other sporting events, leaving nothing but endless repeats for those of us who can’t stand football fever. This makes Radio Times just not worth the cost!

18. juni 2024
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Svar fra Buysubscriptions.com

I am so sorry that you wish to cancel your subscription due to the content and have passed your comments to the editorial team for review. In the meantime, I have cancelled the subscription for you. An email confirmation will follow. Best Wishes From Kate in Customer Services.

Vurdert til 3 av 5 stjerner

My subscriptiption was automatically…

My subscription was automatically renewed without notice to me. I would have cancelled as I only buy it fir the film info. Since you cut most of these I don't want it any longer. I will be cancelling my direct debit.
This week's arrived Sat. lunchtime. Last weeks arrived very late, on Tuesday, half way through the week! Not great.

15. juni 2024
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Svar fra Buysubscriptions.com

Hi Glenys, I am very sorry you were unaware the automatic renewal was continuing, as you have indicated you do not wish to continue the subscription, I can confirm it has now been cancelled, a refund will be processed for the remaining credit.
If there is anything else we can assist with, please contact our Customer Service Team on 0333 0162 128.
Regards,
Sharon
Customer Service Team

Vurdert til 1 av 5 stjerner

Poor & disappinting customer service

I purchased the radio times a few months ago & all going well until this week. My issue w/c 8.6.24 did not arrive and i contacted for a replacement copy which was an option request on thier website form. I am aware from other peoples complaints that they fob you off with there reply ' we have added an extra week to the end of your subscription' thst does not help me when i have to pay an addition £4 for my replacement you did not deliver. This lack of good customer service means in order to get my extra week from your error on my annual subscription, is to cancel and wait for you to contact me with a new offer. Such disappiinting when i can't get out & rely on others to help me. No encouragement to recommend if this is what i get for my money.

10. juni 2024
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Svar fra Buysubscriptions.com

I am sorry to hear your Radio Times didn't arrive. Please accept our apologies for any inconvenience and disappointment caused by this. It was despatched as usual, therefore, I am not aware of the reason for the non-delivery. I can confirm your subscription was extended by one copy for this. I am sorry a replacement copy couldn’t be arranged on this occasion. I trust your magazines will arrive ok in the future.
Sally
Customer Services

Vurdert til 1 av 5 stjerner

Where is my money?

This shambolic company incorrectly took £117.00 from my account. I have had FOUR phone conversations in which it is agreed that the money should be refunded - it still has not arrived.
On May 31, I asked to escalate the complaint, and was told to expect an email. Needless to say, no email has arrived.
Four (perfectly pleasant) phone conversations. Result - nothing but incompetence

7. juni 2024
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Svar fra Buysubscriptions.com

I am sorry to read your feedback and for any inconvenience that has been caused by this. I can confirm the refund should be appearing in your account by the end of today 10.06.2024. I will email you to check that this has been received.
Sally
Customer Services Team

Dette er Trustpilot

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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

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