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I am a Gardeners' World subscriber from Germany. Back in March, I wanted to subscribe via buysubscriptions. During the process, the site reported an error thus, the subscription didn't go through. However, buysubscriptions did produce a charge to my credit card. Since March, I've been in contact with customer support. I have been ghosted multiple times throughout this process. In May, they finally confirmed that I would be reimbursed. Now, months later, I have yet to receive this reimbursement. Instead, I have been told that they are investigating. After my most recent follow-up, two weeks ago, they have again been ghosting me...

Payment taken for Gardeners World magazine, have not received any notification of payment being due. On checking the renewal isn’t due until July, I now discovered that I can not login to the online magazine and it states I have no subscription. I’ll look to recover the payment and will not use this company in future. I’ll also be contacting the BBC.

Following another failed delivery, I found it impossible to log-in to my account. Web site very poor to access, still cannot access the site as previously, appears to have changed address, which is worrying

Very bad experience with Subscriptioncore. Contacting them very confusing--then got a nasty email back when I sent 2 emails to them.

Buysubscriptions handed Good Food over to Our Media Shop some time ago.
I had no notification of this for the 2 subscriptions I have.
Also, payments shouldn't be taken without notification. They rely on people not realising when and amout of payments.
I am cancelling my direct debit!

The subscription cancellation process is a complete scam.
You are advised that you can cancel by linking your subscription to your account however, after linking and being shown a confirmation screen, no subscription is shown on your subs page meaning you cant cancel.
Another method they state is by using the contact form by pressing the help button at the bottom right of there contact page however they use that part of they website for advertisements so clicking this takes you away from the site.
I have sent several emails and haven't had any reply. My next step is to make a claim through my credit card company but I want to warn anyone else away from this scam of a company. They need reporting to trading standards.

Over the phone renewal was discourteous and unhelpful, unable to use offer code and increasingly dissatisfied with the renewal process which I've been doing now for over 20 years. Staff training on telephone manner and communication should be prioritised. As a paying customer this is not good enough.

Awful customer service 😢 I subscribed to radio times through buysubscritptions mid October, and as yet, have not received one copy. I eventually got through to customer service who promised this would be quickly sorted, but still nothing.
So do yourself a favour, and save your money by not subscribing, and then getting ripped off, as I have for £50

I’ve been using buy subscribtions for many years now. Gift subscriptions for family and one for myself. However it’s getting costly. So when one came to an end I paused. Soon an offer sent with a free gift if subscription taken out. After thinking it through I signed up again. Took screen shots as have had a free gift subscription before only to be told the free gift wasn’t eligible somehow. Same thing happened, I asked after the gift, they asked what gift ? I provided the screen shots and was told I wasn’t eligible as I failed to enter the correct code..there was no code. It was a sign up and that it’s. This discussion went on for a couple of days and I was told to wait while investigating. By then the payment had been taken, then I hear - no I entered the wrong code so not eligible and guess what, the free gift has now disappeared, no where to be seen. I telephoned and asked to cancel and a refund, I was told the offer is there but she couldn’t find a code for me either. So after all this. I’ve cancelled. When my other two subscriptions expire I will not be renewing either. Offers with free gifts are nice, nice for existing users as well as newbies but to apply and be rejected each time is a con. They had me for around ten years but my loyalty means nothing. So I’ll shop with my feet and walk to the newsagent.

Ordered gardeners world magazine (May 2025) to get 2 for 1 garden entry. Took ages to come and has now arrived without the 2 for 1 entry card or book. Would like a refund or another copy sending but have no response when trying to contact the company.

Customer service is shocking. Order cancelled with no reason and responses via email are abysmal, taking days to reply from different representatives with different answers. This was supposed to be a Father’s Day gift, so I am very disappointed.

I ordered a back copy of April 25 Gardener’s World. I’ve been sent March 25. I phoned to follow up & was advised to send a form by email and I'd then be asked to forward my email invoice. I’ve completed and submitted the form 3 times & have received no reply or the April copy. I’m not quite sure what to do other than contact my bank.
My invoice number: 82BB304D43

Cancelled a subscription with plenty of notice before renewal and yet the money was still taken from my bank account. Have tried contacting the company several times to request a refund with no response. Terrible service from this company! Would appreciate a response from their team on when I can expect a refund!

Online subscription made in March for 6 issues BBC Gardener’s World including 2for1 gardens offer in May magazine for £12…excellent value. Confirmation email received with reference number stating payment had gone through.
However my magazine never arrived mid April. I sent email…no response. I contacted them and gave them my reference number which confirmed my subscription had gone through. Agent said they had cancelled my subscription and refunded my account for no logical reason and refused to honour my agreed subscription saying this happens from time to time. Agent said she would escalate to senior person who would contact me…which of course never happened. Not impressed…but at least I was still able to purchase the May magazine from the shop.

Awful service. Received email confirmation of subscription after placing an order - confirmed payment details, how much, when first issue due etc. No magazines arrived after the due date. Apparently I should have realised that the email confirmation was not really a confirmation and there should have been another one after this !! Nothing in the first email to state this. Contacted customer service who just said sorry. It was including a special edition magazine, which I cant get hold of now, and the offer is no longer available. Promised they’d look in to it and come back to me after 24 hrs, but guess what, after a week I’m still waiting….

Subscription taken out early April, no subscription number and no deliveries - and I can't contact them to cancel because I don't have a subscription number and will have to cancel the DD. Assuming they've set that up, of course.

Useless company.

Disgusting behaviour towards loyal customers, my direct debit has risen from £39.99 6 monthly to £128.70 for 6 months without notification ( I have checked) yes I would expect an increase but not that amount, its a joke and incredibly bad customer service not to at least offer a reduced amount. Bye bye radio times after all these years of loyalty

Signed up for the BBC history Magazine on the 15th Feb, have never received an issue. Have emailed them 2/3 times and never had a response. Really poor. Do I contact the BBC!?

Edit**
Have now actually received a magazine, but have never had a response to any email.

Auto renewed when I didn’t want it to. Taken money with no reminder email and ignoring my emails!

I had a subscription with this company a few years ago but canceled after too many issues had not been posted out and my suscription price was increased and I was not informed (which is unlawful) I have now tried this company out again, thinking they must of improved. EVEN WORSE!! Appalling company. advertises deals on subscriptions as soon as they get your bank details increases suscription payments or do not deliver on promised subscription. Avoid these cowboys, If it looks to good to be true . Then it probably is. Added note. I have this morning spoken to an advisor and apparently the issue of the missing publication for April had not been updated on my account. I have been informed that there will be no breaks in the delivery schedule for the upcoming publications.