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Hi Yvonne,

Thank you so much for taking the time to leave us a lovely review.

I’m really pleased we were able to get the wrong items replaced for you and that you were happy with the service. We always want to put things right quickly when something isn’t quite right.

Thanks again for your support.

Thanks,
Jordan
Buttercup Pet Products

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Hi AJ,

I’m really sorry to read this.

Eight emails, multiple social media messages and no proper reply is absolutely not the level of service you should have received. I completely understand why this has left you feeling stressed and with little confidence in your order.

There’s no excuse for poor communication, especially when the dispatch time has already gone beyond what was stated. I’m genuinely sorry we let you down here.

If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — AJ” in the subject so I can make sure it’s picked up properly.

Thanks,
Jordan
Buttercup Pet Products

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Hi Nik,

Thank you so much for your fair and kind review.

I’m really pleased to hear you’re happy with the products and that the QR code instructions helped with setup. It’s lovely to know the bottle holders are making water changes much easier too.

I’m sorry the original colour issue caused a delay, but I really appreciate you still taking the time to share such positive feedback.

Thanks again,
Jordan
Buttercup Pet Products

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Hi Charlotte,

I’m really sorry to hear you were disappointed.

The holder should feel secure and make things easier, not feel fiddly, lopsided or overpriced. I completely understand why the slow delivery added to the frustration too.

If you haven’t already, please do get in touch with us with a photo of how it’s sitting on the cage, as sometimes a small adjustment can make a big difference depending on the cage spacing and bottle size. That said, I’m sorry it didn’t feel right for you straight away.

Thanks,
Jordan
Buttercup Pet Products

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Hi Melanie,

Thank you so much for such a lovely review.

I’m really pleased we were able to help work out what was missing and get you the correct cage mount link. It’s always appreciated when customers give us the chance to help, so thank you for that.

We really appreciate your support.

Thanks,
Jordan
Buttercup Pet Products

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Hi Alison,

Thank you so much for your review.

I’m really pleased to hear the product is working well in your guinea pig cage and making water bottle changes easier. That’s exactly what we designed it for.

Thanks again for supporting Buttercup.

Thanks,
Jordan
Buttercup Pet Products

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Hi Vic,

I’m really sorry for the experience you had with us.

If the website stated 3–5 days and your order took nearly three weeks to arrive, I completely understand why you were disappointed. The communication should also have been much better while you were waiting.

I’m sorry we didn’t meet the standard you expected, and I fully understand why this left you feeling unable to recommend us.

Thanks,
Jordan
Buttercup Pet Products

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Hi Joanne,

I’m really sorry your order had still not arrived.

That’s not the experience we want any customer to have, and I completely understand how frustrating it is to be left waiting without a clear update.

If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Joanne” in the subject so I can make sure it’s looked into properly.

Thanks,
Jordan
Buttercup Pet Products

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Hi Julia,

Thank you so much for your lovely review.

I’m really pleased you found ordering easy and had a good experience with our customer service. It also means a lot that you mentioned us being a UK company, as we’re proud to design and make our products here.

Thanks again for your support.

Thanks,
Jordan
Buttercup Pet Products

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Hi Gee,

I’m genuinely really sorry to read this, especially as you’ve been a returning customer and have supported us many times.

It’s incredibly disappointing to hear that your recent experiences have become unreliable and stressful. Missing components, late dispatch, unclear updates and an order still outstanding after weeks is not the standard you should expect from us.

I completely understand why this has damaged your trust, particularly when the products are being used for a rescue and help with the animals in your care. We should have made things easier for you, not more time-consuming.

I’m really sorry we’ve let you down. Feedback like this is difficult to read, but it’s important, and I’ll be taking it seriously.

Thanks,
Jordan
Buttercup Pet Products

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Hi Kelly,

I’m really sorry for the poor experience you had.

Paying for express delivery, waiting much longer than expected, and then receiving only part of your order is understandably very frustrating. On top of that, slow replies to your emails would have made the whole situation feel even worse.

I’m sorry we let you down with both the order and the communication. That’s not the level of service we want to give.

Thanks,
Jordan
Buttercup Pet Products

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Hi KSinc,

Thank you so much for such a lovely and detailed review.

I’m really pleased to hear the bottle holders are working well for your rabbits and making it easier for your daughters to help with water changes. That’s exactly the kind of everyday problem we wanted to solve.

I’m sorry delivery took a little longer than expected, but I’m glad everything else was spot on and that you’d consider buying again.

Thanks again,
Jordan
Buttercup Pet Products

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Hi LF,

I’m really sorry your order took so long to dispatch.

I’m pleased to hear the hay rack itself was fine, but I completely understand that waiting over two weeks from purchase, especially without a reply to your chase email, would leave you unsure about ordering again.

The product being good doesn’t make up for poor communication or dispatch times, and I’m sorry we let you down on that side of things.

Thanks,
Jordan
Buttercup Pet Products

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Hi C Rees,

Thank you so much for your review.

I’m really pleased to hear you’re happy with the product. We really appreciate you taking the time to leave us 5 stars.

Thanks again,
Jordan
Buttercup Pet Products

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Hi John,

Thank you so much for your review.

I’m pleased to hear the water bottle holder fits well and feels like it should last. I’m sorry delivery took longer than expected, especially given the delivery cost, and I do understand why that would be disappointing.

We really appreciate your honest feedback.

Thanks,
Jordan
Buttercup Pet Products

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Hi Janet,

Thank you so much for your lovely review.

I’m really pleased the bottle holder is making water changes easier and that you love the colours. We put a lot of care into making the products practical but still nice to look at, so that means a lot.

Thanks again for your support.

Thanks,
Jordan
Buttercup Pet Products

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Hi Karen,

I’m really sorry your order still hadn’t been delivered.

I completely understand how frustrating it is when a parcel is with the courier and you’re left waiting without a clear outcome. Even when delays happen after dispatch, we still want customers to feel supported and kept updated.

If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Karen” in the subject so I can make sure it’s looked into.

Thanks,
Jordan
Buttercup Pet Products

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Hi Lisa,

I’m really sorry your items arrived broken in transit.

That’s never what we want, and I completely understand how disappointing it is to open a parcel and find the products damaged. Thank you for emailing us about it.

If this still hasn’t been resolved, please send over your order number and any photos of the damage with “Trustpilot Review — Lisa” in the subject so we can look into it properly.

Thanks,
Jordan
Buttercup Pet Products

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Hi Gemma,

I’m really sorry your order didn’t arrive and that your emails weren’t answered.

That simply isn’t good enough, and I completely understand why you’d be upset. When something goes wrong with delivery, communication matters even more, and we clearly failed you there.

If this still hasn’t been resolved, please email us with your order number and put “Trustpilot Review — Gemma” in the subject so I can make sure it’s picked up.

Thanks,
Jordan
Buttercup Pet Products

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Hi Susannah,

I’m really sorry your product hadn’t arrived and that you were left with very little information.

I completely understand how frustrating it is to wait for an order without clear updates, especially when you don’t know what’s happening or when it will arrive.

If this still hasn’t been resolved, please email your order number with “Trustpilot Review — Susannah” in the subject so I can make sure it’s looked into properly.

Thanks,
Jordan
Buttercup Pet Products