Busby & Fox Anmeldelser 29

I feel so frustrated with this store. The styles and colours are lovely. The shops are stylish and well presented. It should be my favourite store but the quality is just dire.I keep going in and hoping things have changed and quality has improved. They haven’t.

The composition and cut of the fabrics is awful and has markedly deteriorated since they stopped stocking brands. To charge well over £100 for a piece of shapeless largely acrylic knitwear is an utter rip off. Nothing is lined, hemmed properly or of any reasonable quality.

It’s Thai market stall goods at Copenhagen prices and someone is reaping a huge mark up from this stuff. I’d far rather buy quality cashmere, silk and linen secondhand.

The return procedure is painful. Unable to talk with anyone no phone number available to customers also they have to approve a return !! Well I suppose there's a first time for anything

I always think the clothes look so lovely hanging in the window or styled in photos on the website. But the quality of the fabrics is SO disappointing. Having avoided buying for a while, as a result, I thought I’d try again and bought a dress. It arrived terribly creased and was such poor quality, especially at the price point. And about a foot too long, to boot. It was sent straight back. Love the quirky jewellery tho.

Great customer service in Kingsbridge branch today. I had a lovely clutch bag with shoulder strap as a present and unfortunately the zip broke. I took it back and although they tried, there was no similar product in any of the branches. I was given a credit note. Very nice, professional service. Thank you.

Stumbled across busby and fox in Totnes having seen a pair of shoes I liked in the window. We were greeted with two very helpful constructive happy members of staff, which is so refreshing. I had such a positive experience not only did I buy the shoes but two tops ! Then we came across the branch in Salcombe the next day and popped in and greeted by two members of staff with the same happy helpful attitude. I would recommend a visit especially if you need some advice x

Every time I walk into the Farnham store I'm greeted by the happiest retail assistants ever! I have really enjoyed shopping here in the last few months and absolutely love my new purchases. Definitely one of my favourite stores in town now - I will be back again after payday 😂

Ordered 3 items 2 weeks ago. Kept 2 and returning one. No return label or address. You need to email them to get an approval for the return for 48 hours. Not easy but fair enough. Heard nothing one week on. Have chased 3 times to return it as going away this week. Shouldn’t be this hard. Needless to say will never use this retailer again!

Ordered a metal ivy Christmas wreath. In the photos it looked as though it had a faded rusty/gold patina with a light sheen. When it arrived there was no sheen or gold patina - just rusty. It certainly didn't look like the photo. It's also very flimsy and poor quality for the price. I won't be purchasing anything from them again.

Lovely clothes and accessories, good quality and always something new and interesting. Very happy with all my purchases so far.