Bunk Campers Anmeldelser 

everything perfect, nice staff, great motorhome and uncomplicated and fast return, again at anytime

DO NOT HIRE FROM THIS COMPANY! They left us stranded in their broken-down camper van for three days over the Christmas holidays. They cheated us when finally replacing the camper van and made us drive BACK to Dublin to even get the replacement. They shorted us on the propane and other supplies in the replacement and cheaped out on reimbursing us for the absolutely horrible way in which their carelessness and DISHONESTY ruined our Ireland vacation. They are corrupt, uncaring, dishonest, unorganized, and perhaps even criminal. DO NOT EVER DO BUSINESS WITH BUNK CAMPERS FOR ANY REASON!

We recently hired a motorhome from this company and unfortunately were left feeling disappointed with the overall experience.

While the vehicle itself was generally tidy, it was clearly in need of a refresh. The cloth seats and curtains were worn and had visible stains, which meant it didn’t feel particularly clean or well cared for. For a rental vehicle, especially at the price point, we expected a fresher and better-maintained interior.

The booking process was straightforward and communication beforehand was good. However, the checkout experience left a sour taste. It felt as though we were being pressured into purchasing additional insurance, almost as if the vehicle was being “held to ransom” without it. When I raised that it felt like scare mongering and asked what percentage of customers who take out the insurance actually end up needing it, the response was simply “a lot” — not exactly reassuring or data-driven.

On returning the vehicle, we were asked about a windscreen chip. When we explained it was present at collection, the staff member acknowledged it looked like a previous repair. This left us questioning why it was raised at all, and gave the impression they were looking for an opportunity to charge us.

The handover was also poor. Rather than being properly shown how everything worked, we were directed to scan a QR code for the manual. As a result, we had to figure out several functional details ourselves during the trip.

Overall, while the initial booking and communication were good, the condition of the vehicle and the customer service experience were disappointing. We would not rush to use this company again without significant improvements.

Currently in the middle of a break down just outside Inverness. When speaking with Bunk Campers so far they have been entirely focused on motorhome recovery and completely surprised when we ask what happens to us and e.g. a replacement motorhome. Of 3 different agents spoken to none has offered any reassurance; onward holiday options, or; any run through of options that they can help with in terms of resolving the issue.

Now 16 hours at the roadside, we still haven’t been a) recovered (precious little help from Bunk there, all down to us to coordinate), b) given a direct dial phone number for the Edinburgh branch (our hire location) to ascertain what happens in terms of our hire contract and vehicle collection if we are unable to return it ourselves.

There appears to be no dedicated Bunk Campers breakdown team with experience dealing with these situations, only some poor soul on-call in Belfast.

In our case, the motorhome we hired was a Fiat. Since it was in warranty Bunk policy is that *you* therefore phone *Italy* to request breakdown assistance. This is subcontracted to Stellantis UK, who in turn subcontract to Allianz. Bunk have so far been quite unwilling and/or unable to liaise with any of these companies to coordinate getting their own motorhome back. We have unwittingly become unpaid recovery coordination agents.

Fingers crossed this gets resolved and we a) get home at some point with all our worldly belongings, b) don’t lose our substantial deposit, c) don’t get fined for any recovery related issues. Time will tell…

Our journey to Scotland with Bunk Campers was fantastic, and we left feeling extremely pleased. The service provided was top-notch, with everything running seamlessly. We encountered a minor hiccup when it came to refilling the gas, as the technical support hotline didn't offer much assistance. Yet, apart from that small setback, everything else was spot on. The process of picking up and dropping off the vehicle was swift and hassle-free, thanks to the courteous and professional team. Overall, we thoroughly enjoyed our experience and would wholeheartedly endorse Bunk Campers.

Great experience every time, brilliant choice in vans and staff very helpful :-)

We had to wait 3 hours for our van & the extras we ordered were not supplied including bedding! The van had many faults & we had to waste a day getting parts & having them fitted. They paid for the parts but didn't compensate us adequetly for the time spent.
Also I damaged the bike rack and in my opinion we were massively overcharged for that. I would never use them again.

Quality Motorhomes quality service

Thank you for the opportunity. We had a good time in the camper van. What was a drawback was:
1. availability of gas bottles. We went to 16 different fuel stations and were left cold in the country for three days without gas.
2. Extreme lack of services in Ireland during this particular hire period. This was not conveyed to us prior to hire.
3. Lack of information about exactly when and where to pick up the van in Dublin. The location to collect the van is very tricky to find as the IMAP’s and Google maps puts the address in a business park across the other side of a main road.
4. Water tank was only set to receive 20 litres of water. We were not made aware of this. I only realised it when our water started to pump out of a bung hole and I had to research what was happening. I found that both bungs in the tank were open. I had no water for the last two days.
5. Crockery shouldn’t really be crockery it should be melamine or something similar to stop the rattling.
6. There was a TV fitting but no TV in the van.
7. This is a design fault but the ladder at the back for the top back bunk should be located to the side to allow for the entry and egress of the bottom bunk and the opening of the fridge.
8. The fridge seals were really dirty and smelly.
9. The plug for the kitchen sink did not fit. It had a metal spike in it which I needed to modify to allow it to fit.
10. The service from the Dublin branch was outstanding. Both men from there were so helpful and caring. Thank you to both of them.

Absolutely care free from start to finish. Big thanks to John who made the handover at the end absolutely painless.

We had a great trip to Scotland with Bunk Campers and were very satisfied overall. The service was excellent and everything worked smoothly.
There was one small issue when refilling the gas — the technical hotline was unfortunately not very helpful in that situation. However, aside from that, everything else was perfect.
Pickup and return were quick and easy, and the staff were friendly and professional. All in all, we were very happy with our experience and would definitely recommend Bunk Campers.

Nous avons réservé un camping-car pour un road trip en Écosse au mois de décembre. À la récupération du véhicule, nous étions très satisfaits : le camping-car était propre, spacieux et conforme à nos attentes.
Cependant, plusieurs problèmes techniques sont survenus et ont totalement gâché notre voyage.
Nous avions souscrit à une formule incluant les pleins complets (eau, gaz et carburant). Dès le premier jour, toute l’eau s’est vidée car la purge antigel n’avait pas été fermée. Nous avons perdu beaucoup de temps à chercher de l’eau pour refaire le plein, ce qui a fortement perturbé le début du séjour.
Au bout de six jours, la bouteille de gaz était vide, alors qu’il nous avait été assuré qu’elle tiendrait largement pour les huit jours du voyage. Nous avons passé deux jours à chercher du gaz dans une douzaine de stations-service, sans succès. La bouteille étant une bouteille rechargeable GPL, aucune station dans les hightlands n’était équipée pour ce type de recharge. Les seuls points de recharge se trouvaient à Édimbourg, très loin de notre position.
À cela s’est ajoutée une défaillance technique qui nous a empêchés de basculer le chauffage sur l’électrique. Nous nous sommes donc retrouvés sans chauffage, sans eau chaude et sans possibilité de cuisiner, en plein hiver, avec des températures extérieures descendant jusqu’à -3 °C.
Nous avions pourtant été fortement conseillés d’aller dans des campings afin de recharger le camping-car en électricité. Or, en décembre, tous les campings situés sur notre itinéraire entre Édimbourg, Saint Andrews, Inverness et l’île de Skye étaient fermés pour la saison. Les seuls campings ouverts que nous avons trouvés se situaient à Édimbourg et à Glencoe car c’est une station de ski (prévu à la fin de notre roadtrip). Cette information essentielle aurait dû être clairement mentionnée avant la location, surtout s’il est impératif de recharger électriquement le véhicule tous les jours, malgré la présence de panneaux solaires.
Nous avons contacté l’assistance, qui n’a rien pu faire le premier soir. Face à la situation, nous avons dû aller à l’hôtel, avec la promesse du service technique que la nuit nous serait remboursée. Le lendemain matin, la température à l’intérieur du camping-car était de -1 °C. À ce jour, nous n’avons toujours aucun retour concernant le remboursement de cette nuit d’hôtel.
Un rendez-vous avait été fixé le lendemain avec une équipe technique, mais personne ne s’est présenté. La communication avec la centrale a été extrêmement compliquée et totalement ineficace. Nous déplorons d’avoir perdu deux jour de voyage, un manque d’assistance et un service technique clairement défaillant.
Enfin, lorsque nous avons rendu le camping-car à la centrale d’Édimbourg, l’agence qui nous avait loué le véhicule n’avait jamais été informée de nos problèmes techniques. Le personnel sur place s’est montré surpris et s’est excusé, ce qui révèle un sérieux problème de communication interne.
En résumé, malgré un véhicule initialement satisfaisant, l’accumulation de problèmes techniques, le manque de support et l’absence d’informations essentielles pour un voyage hivernal ont fortement impacté notre expérience.

From the get go the experience was horrendous. The van was handed over in the London depo, whereby the lady was friendly. Walking round the van took all of 10 minutes. Upon later inspection, after the excitement had wore off, the van seemed to be held together with duct tape and glue. The bumper had a crack in it that was covered in white duct tape, In Hopes we wouldn’t notice the side panels were held together with duct tape and a crack had been superglued down….thinking to myself ‘okay, this if fine, it’s just a unfortunate accident from a inexperienced driver’. Untill venturing inside. The control panel displayed MULTIPLE system errors or malfunctions. The heating would not work in the rear of the van. The oven would work for all of 40 seconds before going out. The fridge froze all of my food and drink within the hour (despite this being listed as a problem on handover, it was still rented out withough rectification). The van itself displayed multiple driving and engine failure lights. The rear ‘boot’ door handle snapped off into my hand with no effort or force at all. After traveling almost 1000 miles to the edge of Scotland I called the depot to complain. This put me through to Northern Ireland, where the staff were incredibly rude and unhelpful. After many, many arguments, the Edinburgh branch phoned and said that they would swap my van after cutting my time sort and driving 4 hours towards the branch. This NEW van had been promised to be checked and all in working order. This van had a door handle that had broken off and glued back, as soon as I collected it, the frost prevention kicked in and drained the water, the gas wouldn't light due to the van being ‘winterized’ (meaning this clearly wasn’t checked). After warming up and resetting the van, off back up to the edge of Scotland we go. Upon setting for the night to cook our food, still frozen from the previous van, I open the draw to MOULDY utensils. Fury mould everywhere. So I found a local shop and had to buy all new plastic cutlery and utensils. The pre bedtime tea could have almost skinned me from the waist down as the mug that I was using cracked in my hand and how tea flew out the mug. Giving up for the day and realized we had been cursed and wasted out hard earned money to see family in Scotland in a motorhome, we made the bed. Minus 2 bed slats. One was completely missing, and the other tossed underneath the bed for safe keeping. So we slept uncomfortably in the dropdown bed. As there was only 2 days left, I suffered this van and drove it straight home withought seeing family over the Christmas holidays. Grossly upsetting.
Whilst back at the depot there was another family returning there van with the same issues. To top the cake, the van was also rented to me with a baby smooth front tyre. HIGHLY ILLIGAL.

There is so much more that went wrong with the van but this review would have to have chapters!

Just Go and Bunk Campers on the whole, do NOT care about customer satisfaction. DO NOT care about professionalism within their headquarters. DO NOT care about the cleanliness and drive ability of their vehicles. They will keep your deposit and grossly overcharge for the service they provide. I’d rather book a youth hostel than rent a van from Just Go again.

DO NOT BOOK. AVOID AT ALL COSTS

The only challenge was transitioning from LPG for heating and cooking, as it is quite hard to come by, but everything else was perfectly fine.

Great véhicule but information not good with the assistances (battery) 3 times and 1h30 on Phone and we could have some serious problème outside. No heat inside for half trip, around 0 degrés outside and they juste say... "ooh we offer you an 10% on the futur trip with us..." définition of a joke

Generally not happy with service. Didn't deliver as advised.

A few minor things put a damper on the whole experience. There was an issue with the hot water system and it took a good 30hours to workout how to rectify it to then learn it it takes 30min to heat up and 1 shower to use it all (repeat x 4 for several days). To charge anything its best to be plugged into power so not great when trying to freedom camp. Getting rid of black water got harder and harder as the trip went (Galway counterclockwise back to Dublin). Supermarket parking doesnt generally cater for large or long vehicles. Need to purchase dishwasting soap, tea towels, scrubbers, toilet paper etc. We got a flat battery for no apparent reason but mechanic suspected it could have been because the fridge was on. Beds and front seats were super comfy and it was great to drive but would not do it again.

Camper was presented in immaculate condition. Talk thru was presented with most things covered. Disappointed with the gas refill in that finding places to refill was a very time consuming adventure. All things considered I believe that a four is appropriate.

amazing experience! great people picking up the RV and returning it. So smooth. No stress. Just lovely.

We had an amazing time with a relocation deal, and all the campsites offered discounts. The campers were clean and well-maintained throughout the year, plus they were pet-friendly. My dog Panda, who enjoyed sitting in the captain's seat, also had a great time. We're already organizing our next adventure. Five stars!