Bunk Campers Anmeldelser 

Liked the camper, but the training, induction for the controls was rushed, poor, and ineffective.

I booked my campervan through BunkCampers. There is no notice that they have been acquired by indie campers. This is very deceptive as the pickup location for BunkCampers is 5 minutes from Dublin airport, the Ballyboughall pickup is about 30 minutes & €65 in a taxi & €65 back in a taxi could be more if it is on a premium time. I've tried dealing with them (indie campers) via their chat, absolutely appalling service. I will be following this up with the ASA

Additionals were very wear, sheets dont match, when we claimed they said are rentals
and they didnt explain well how the circuits work
Camper overall was ok
Return Took a lot just time, and they charged me for a damage even having paid the premium non deductible package.

The campervan itself was very good and we had a brilliant family trip around Scotland. The Edinburgh staff at both pick-up and return were friendly, helpful and made the rental process straightforward.
Unfortunately, the experience afterwards has been extremely disappointing.
During the hire, a rear door key snapped in what appeared to be a very stiff lock. To their credit, the company later reviewed the matter, acknowledged the original charge was excessive and confirmed a partial refund would be issued in April 2026.
However, despite numerous polite follow-up emails over several weeks, the refund has still not been received and communication has been extremely poor throughout. Emails have largely gone unanswered, there has been no clear ownership of the issue and I have ultimately had to escalate matters through my credit card provider simply to try and recover money the company had already agreed should be refunded.
It is a real shame because the holiday itself was excellent, but the aftercare and lack of customer service afterwards have completely undermined what would otherwise have been a very positive experience.

Grosse déception concernant la location pendant 12 jours d’un camping car Aero Plus.
- Plus de 2h d’attente au check-in
- Batterie auxiliaire non chargée
- Véhicule intérieur et extérieur sale
- Vidange des eaux grises impossible…
- Voyant moteur au milieu du voyage
- Réservoir Ad-Blue vide (alors qu’au Check-in, on nous certifie qu’il est plein)
- Voyant « lumière » pour un clignotant dysfonctionnelle
- 2h d’attente pour le check-out, car il manque de personnel…
En conclusion, on paie environ 2600€ pour avoir des traquâts, de l’attente et un service low-cost…

The Dublin depot is an absolute shambles. It's hard to believe how this company is still going. Only 2 staff working on a Saturday with a queue of 20 people. One staff member was on their first day and left half way through. One poor staff member had a breakdown and burst into tears due to the immense stress she was under. No management, just chaos.

We had to wait 5 hours before we could get our van, then given a faulty and filthy van that we were forced to clean ourselves. The van was the wrong model and 3 models larger than we had booked - it had a broken tap, broken shower, was leaking and had all kinds of red error lights on the dashboard. We were unable to drive down Ireland's smaller roads and missed many good spots from having the wrong model.

The customer service is just as bad as the depot operations. Despite many attempts, we have not heard back with any apology or refund.

Please don't have your trip ruined like we did. Avoid this shambles of a company at all costs.

We were return customers. Booking process online very smooth and easy. Pick up was not too bad, but on trying to return found reception service very slow. We're waiting ages along with couple other people waiting to return vehicles. No staff members around for half an hour.

Very disappointing experience with bunk during our Scotland trip.

We rented a campervan for a family trip with children, but unfortunately the vehicle had multiple issues throughout the journey:

* unreliable heating and hot water system,

* ongoing gas problems,

* defective electrical socket,

* leaking shower/siphon,

* and ultimately we had to return the vehicle one day early because the situation became too uncomfortable.

Because of the heating issues, we were forced to book campsites every night just to have access to electricity and basic comfort, generating significant additional costs.

All of these problems were acknowledged on site when we returned the vehicle.

The most disappointing part, however, has been the customer support. Despite several emails and assurances that the case had been escalated, we have now been waiting a long time without any concrete resolution or compensation proposal.

We are simply asking for fair customer service and a proper resolution.

And ofc they do refund my caution

Very disappointing experience and extremely poor customer service after the rental.

I paid £420 for the Value Pack because it was advertised as the most complete option, particularly regarding support and roadside assistance. Unfortunately, my experience was completely different.

During my trip, one of the van windows became stuck open while cooking. I immediately contacted support and spent hours trying to get help, making more than 10 phone calls starting around 7:30 PM. What became clear during those calls is that the advertised “24/7 roadside assistance” is highly misleading. The assistance appears to be limited to mechanical breakdowns. For other issues, there is no actual roadside support — only phone calls, videos, and basic troubleshooting.

Despite being stuck in bad weather with an open window, no one came to assist and no solution was provided that night. I was simply told to wait until the office opened the next day. I had to spend the night with the window open, with water entering the van, and ultimately lost two full days of my trip because I could not move the vehicle until the issue was resolved.

Even worse, the final “solution” was not for the company to repair the problem. I was ultimately told to force and break the window and continue my trip across Scotland with a broken window. This was apparently the best support available after paying extra for the highest-level package.

On top of this, the toilet chemicals included in my Value Pack were never provided. I was told at the time of returning the van that I would receive a refund of approximately £50 for the missing items. I am still waiting for that refund.

Despite the missing chemicals, I was later charged £140 for toilet cleaning.

I formally submitted a complaint on April 19. Since then, I have received multiple responses telling me that the case is being investigated and escalated. At one point, I was told I would receive a response within 5–10 business days. Months later, I still have no final resolution.

More recently, a Complaints Analyst acknowledged in writing that the missing toilet chemicals had been verified by the depot and that the refund had been sent to the billing department for approval. Despite this, I am still waiting for the money I was told I would receive.

We are now more than four months from my original complaint, and I am still waiting for a resolution regarding the £420 Value Pack, the missing-item refund, and the £140 toilet cleaning charge.

I understand that complaints may require internal investigation, but waiting more than four months for a resolution — including a refund that was acknowledged by the depot at the time of vehicle return — is simply unacceptable.

Very poor customer service, misleading expectations regarding roadside assistance, and a complete lack of accountability after the rental ended. I would strongly recommend anyone considering paying extra for the Value Pack to carefully understand what “24/7 roadside assistance” actually covers.

We booked a reservation for a campervan in Edinburgh.

Upon arrival, we experienced a DELAY of FOUR AND A HALF hours before being provided with a vehicle. Additionally, the vehicle we were given was not the one we had originally booked.

Furthermore, prior to the rental, we paid £20 for AdBlue. However, we were later informed that this was not required for the type of vehicle we received and it was not provided. We were assured at the time that this amount would be refunded.

It has now been more than a month, and we have yet to receive the £20 refund.

The motorhome itself was not bad at all but the extremely long waiting and the fact that they still have to pay me £20 and they are not answering my mails... Really bad organisation

They were very helpful throughout the whole process.
Easy to book, on time and great service.

What was meant to be an engagement holiday turned into one of the most stressful weeks of our lives due to a dangerous vehicle and extremely poor support from Bunk Campers.
Pickup in Belfast (4 April) was chaotic — we waited over an hour, received a very poor handover, and as first‑time campervan users were not properly shown how to operate or drive the vehicle.
Within 45 minutes of leaving, warning lights (ABS, engine, EPC) appeared. We contacted Bunk Campers and were advised to log a ticket and continue if the van felt OK, as the depot had closed. The lights remained on for days.
On 8 April, while driving near Dingle, the rear driver’s wheel began crunching and we lost traction. A mechanic confirmed the brakes had seized, the handbrake wasn’t working, and the vehicle was unsafe to drive. We were forced to park the van and rely on Bunk Campers’ insurance.
From this point, support completely collapsed. Phones went unanswered, no one coordinated towing, and we were left stranded in Dingle. We had to book emergency B&Bs, pay for taxis, chase insurers ourselves, and arrange onward travel just to make our flight from Dublin. This took two full days of stress and uncertainty, with no proactive help.
The campervan was not fit for purpose, and the lack of communication and duty of care was shocking. We are hundreds of pounds still out of pocket for accommodation, taxis, campsites, fuel, food, and lost holiday time.
I would not recommend Bunk Campers based on this experience.

J'ai du annuler ma réservation pour problème de santé. J'attends toujours l'application de votre politique de remboursement à savoir 50% si annulé entre 15 et 42 jours avant la prise en charge du véhicule.
Après une trentaine de mails, une seule réponse qui m'indique zéro remboursement! Pour quelles raisons ? Je cherche encore ! Je vous écrirai jusqu'à avoir gain de cause ! Voleurs !

Unable to contact - sent numerous emails which keep bouncing back, phone number does not work and no reply on Facebook. Please provide a different email contact as the enquiries on on your email clearly doesn’t work.

Nous avons une réservation pour aujourd’hui, n’avons pas pu les contacter. Leur téléphone n’est plus actif, leurs mails reviennent sans être réceptionnés, même leur compte Instagram répond en disant qu’ils ne sont pas dispo.
Nous partons donc sans savoir ce que l’ont va trouver…
Pas idéal comme départ en vacances…

Trying to contact bunk campers for over 3 days. The phone line just says they can't accept my call. The email on the website does not exist as a notice for failure to deliver is generate by the 2 emails I used.
You then have asked me to reach out. Its impossible to get in touch with your company. This is 7th of April. Same thing on the phone, can't take your call. Hangs up. What sort of a swindle is this. Indie campers have no record of my booking . You have my details . Reach out to me .

On ne peut pas mettre zéro.
Camping car livré avec tuyau d'eau coupé, draps sales (poils et tâches), WC partiellement nettoyé, intérieur des tiroirs sales, pas le bon nombre de coussins pour faire un matelas.... la liste est longue
Bref, à fuir de toute urgence.
Voyage en cours pour nous avec juste l'envie de rentrer chez nous. Le stage de survie ce n'était pas dans le contrat.
Ce sera une plainte à la clé si aucune solution n'est trouvée avec ces escrocs.

Notre expérience avec Bunk Campers en Écosse a été catastrophique.

Nous sommes tombés en panne pendant notre location et l’assistance promise a été totalement inexistante. Malgré plus de 50 appels passés pour essayer d’obtenir de l’aide, personne n’a été capable de nous apporter une solution concrète.

Nous avons été laissés livrés à nous-mêmes, immobilisés dans un camping, sans aide logistique ni même des instructions claires sur la marche à suivre, et ce pendant 4 jours Pire encore, nous n’avions plus de nourriture, et aucune solution ne nous a été proposée pour nous dépanner dans cette situation.

Une telle absence de support dans un moment de difficulté est inacceptable pour une entreprise de location de camping-cars. Quand un problème arrive — et cela peut arriver — on attend au minimum une assistance efficace et humaine. Ici, ce n’était tout simplement pas le cas.

Je ne recommande absolument pas Bunk Campers. Je laisse rarement un avis, mais celui là est nécessaire.Si vous avez un problème sur la route, ne comptez pas sur eux pour vous aider.

Excellent service from start to finish, clean top
Of the line motorhomes at great prices, I couldn’t be happier

cool, prise en main et semaine paisible