buildredux.com Anmeldelser 61

I GAVE 4K TO THE SCAMMERS AND I DONT HAVE A COMPUTER. I bought a top of the line machine from them, picked all of the best parts, and after a month of owning my machine it began crashing constantly. I spent hours and hours trying to get it optimized for months. I was sure this must be user error, I went back and forth with chat gpt going through every aspect to try and find why my top of the line computer couldn't run discord or install chrome. Finally I called a local professional to help me get it running right at $90 an hour. After hours going through my machine we finally took it all apart and discovered that the cooling system for my CPU was not installed properly and that my CPU had been running WAY too hot for the whole time I had the computer. Upon contacting build redux support it was like they did everything they could to dissuade me from sending my computer back to them for repairs, they made me feel like I was stupid and just didn't understand how computers work. They refused to take accountability and forced me to buy an additional $150 box from them to ship the computer back in, and also to remove my nvidia GEforce 4090 GPU and send that seperately (another $70 shipping) and that I would be liable for any damages to it. After they had my device for over a week they finally took a look at it and *SHOCKER* my i9 CPU was totally busted. Their support was slow to respond and unhelpful throughout, no one will take accountability for their mistake. I finally got in touch with their "Sr customer experience manager" John Sweger and he's the coldest of the bunch. Offered me a $75 credit he knows I can't use on anything and denied responsibility for every complaint. All in on this I bought a $3600 machine, spent MONTHS and another $400 trying to get it to work and sending it back, and here I am without a computer for MONTHS. Apparently I should have a working computer within the next week but this experience has been hell. I have NO FAITH that I'm getting new/functioning parts on my machine and that it will be the machine I need it to be when it finally arrives. if you're considering build redux, consider that they are probably going to sell you the completely busted i9 CPU they removed from my system after they clean it up and dust it off.

I bought my computer back in December of 2022, after about a year the computer started to have issues with blue screening a lot. I did my own troubleshooting and tried to do a full format and reinstall of windows. That was not helping, I contacted their support and ran through all the troubleshooting with them and they found nothing wrong but I was still having issues. I setup and RMA, and they sent me a box and some foam to put around the outside of the computer case to ship it back. I did so and now they are rejecting my warranty cause it was damaged in shipping back to them. The GPU and motherboard, I was not told or sent anything from Build Redux to put inside the case for shipping it back to them. Never buying from them or any other computer builder again.

I ordered my PC in very late November - and i knew this was a busy time for them. The got me the PC in 4 weeks - and when I asked about the status, support was super helpful! I just got the system, and - in opposition to other reviews, ALL hardware in here is brand new (you can tell), cable management is first class, the build is great, BIOS settings were proper ( even the XMP memory settings), and support has been stellar. They even checked up on me after my ticket was done and system delivered (I had a bit of hassle with FedEX nothing to do with BuildRedux). Benchmarks are exactly what I wanted. I fully recommend them to anyone!! discliamer, I am NOT paid for this, and do not work there... I am a rando

I highly recommend that, if you received defective equipment from Redux, you file a complaint with the Better Business Bureau. I have seen enough real feedback compared to their purchased reviews to know financial fraud when I see it. It is illegal to intentionally sell defective equipment with the intent of deferring revenue loss. The BBB (bbb.org) knows Redux, Inc of California. That's who you would file your complaint against, just as I filed mine. It's obvious I made a mistake with this company. Don't repeat my mistake!

It is truly too bad the rating does not go into negative numbers because that is the way I feel about this tremendous waste of money and time, first off when I first received my system on 4/22/2023 I was truly excited to have my first real gaming system I thought I was enjoying the gaming experience with it fast loading no issues with gaming was able to run multiple games at once due to having dual 34” monitors and then all of a sudden you know kinda like when the warranty runs out on your vehicle and everything stops or breaks yeah that is pretty much what happened here they apparently they sent me a system that has an outdated BIOS and when I ran updates for everything to include the video card well my monitors would not come on so I could complete the simple task of updating the BIOS and when I reached out to Robert Romero with Build Redux he informed me that I was out of luck on getting my money back since I was well out of the 30 refund window, there is a reason they only give you 30 days because they know there systems are crap.
I personally would not recommend spending yoru hard earned money on this GO BUILD YOUR OWN system for much cheaper do not believe the HYPE in their advertisements.

This company is completely terrible. It is by far the worst customer service you can expect to get.
If there is anything wrong with computer be expected to pay a 15% Restocking fee. The customer service is beyond terrible and they really don't care enough to actually help you. I turned on my brand new computer and it wouldn't turn on. I did all of the tutorials. I paid over $4,000, I took it to Best Buy Geek Squad and sent it back. It took 1 week for them to inspect it. Then it took another week to figure out what was wrong.
If you get paired with a customer service agent called Robert Romero there is nothing you can do at that point. It's all over. Good luck returning your computer. And still be expected to pay the 15% Restocking Fee.
This is a terrible company.
Please spend your money elsewhere.

I wish I could give negative numbers for reviews and scream out to everyone "DO NOT PURCHASE FROM BUILD REDUX".
We ordered a custom PC in November 2022. We finally received it the last week of January 2023. The box it came in was undamaged, but the PC casing was dented in and the graphics card was busted. We sent the graphics card back to them at their request. We then waited another 6 weeks, and after several calls and emails, we were notified that the graphics card was not going to be replaced unless we paid for it, as it was our fault for not packing the graphics card correctly and that is why it didn't work. After going back and forth with "Nathan" and "Phillip", we gave up and purchased another graphics card from Best Buy in September 2023. We installed the graphics card, and the computer refused to power up. We took it in to Geek Squad, who told us that the power supply was not working. We purchased another power supply. When we got it home and powered it up, we went down the list and discovered that the 2TB HDD was missing. So in all, we have been fighting this for almost a year from order placement, and have had to invest over $2000 into a machine we paid almost $4000 for to begin with. No one will return our calls or email us back. When they do answer their "customer service" line, there is NEVER a manager available. We have tried involving the BBB, the Attorney General's office. I guess if we want our money back we will need to hire a lawyer.
So if you are thinking this company is the one you want to go with...YOU HAVE BEEN WARNED!!!!

I placed an order on 4/1/23, received my computer on 4/26/23. The installation box that included cables, etc. was missing, we emailed them back on 4/27/23 about this. Then a series of emails back and forth with them promising to send the missing component is still going on today 5/23/23.

I already have a separate gaming PC, but decided it was time for an upgrade so I decided to try Build Redux based on the Youtube reviews and sponsorships along with the small up-charge fee and short shipping time frame. This sounded too good to be true but thanks to Linus Tech Tips and many other channels giving good reviews, I was convinced. However, it has been an absolutely dreadful experience. The only customer support rep that i’ve been in contact with, Philip, is extremely unprofessional and lacks a sense of transparency. I ordered my PC on March 7th and was initially notified that my PC would ship in 15-20 business days instead of the normal 10-15 because of back logged orders and shortage of parts. After 22 business days I sent another email asking when I could expect my PC to ship and I was told within the business day or two it would. Five business days later I emailed again to check on the status and was met with an apology and another extension of the shipping date by another 2-3 business days at the most. Today I emailed support again, being the third day of the second shipping date extension, and received a reply stating that Philip had ‘entered my order information in incorrectly’ and ‘gave me incorrect information on the correct shipping time frame’ and stated my PC was now going to ship at the end of the month or the beginning of May due to there being “a ton of orders placed at the same time I placed mine.” It has now been 31 business days and 6 weeks overall, and again the unprofessionalism from Philip and lack of transparency is insane. After years of Redux receiving reviews like this, I don’t understand how they have clearly done nothing to remedy the issue. If you don’t mind dealing with terrible customer support system and waiting 2+ months for your PC to be shipped after spending $4200 on a high end PC, be my guest; Otherwise, go with a competitor. These guys’ are not worth the hassle of the supposedly only $75 up charge.

EDIT: Still after 39 business days, and several unanswered emails to support, my PC still has not shipped. I was told that this was the last extension and my PC would be guaranteed to ship out by the end of April. Since they only work Monday-Friday, it seems this “guarantee” will not be fulfilled. Again, avoid this trashy company. Spend an extra $50-$100 and go with a competitor if you want a company to actually show they care about your money and your time.

I could give negative if I could. I am pretty understanding since I have led tech teams myself. Honesty and truth is something that does not apply here.
Do not believe 7-10 days ship time. This might just be a tactic to lure people into ordering stuff from them.
0 on the customer service. This is email only and all notifications seem to have same response from a guy called philip washington. Very rude and always adds 10-15 days to ship date upon me asking about the order status. Ordered in Feb and no sign of any communication or even build initiation. Lets see what they come back with But stay away from them if you want PC under a certain time limit and good customer service.

Ordered my PC more than a month ago and responses from Build Redux continued to be: "shipping end of next week".

I didn't trust them after the 3rd time and cancelled. If you want to get a PC in under 3-4 weeks (like their site says), don't get it from Build Redux!

Misleading
I ordered a gaming computer on the 24th of november from redux as a christmas present for my son. Build time was 10 to 15 business days and shipping another 5 after that. Would have been plenty of time to have by christmas. On the 29th of nov was notified via email computer was in production. Then on dec 9th another email was sent to me stating due to high order numbers they wouldnt be able to start building it till mid to end dec. Guess what my son didnt open christmas morning, thanks redux

Ordered a system in September, and it arrived with a noisy power supply fan. Support helped me get an RMA sent out, but they had me front the cost of both the new part as well as shipping, which they assured me was all refundable when the old PSU was returned. While waiting for the new PSU, I also began receiving blue screen crashes with hardware errors, so I reached out to support again. After lots of diagnostics and back and forth, they insisted I replace the GPU (NVIDIA 3070), again requiring me to front the cost. After replacing both the PSU and the GPU and still having BSODs, I asked to do a full RMA of the system. 58 days after receiving the system, BuildRedux received my system and all the replaced parts from previous repairs, AND THIS IS WHERE THE REAL PROBLEM STARTS.

I inquired about when I would receive my refunds for the returned replacement parts, and was informed that I would not be refunded for the nearly $80 in shipping that I was forced to pay. One customer support rep explicitly admitted they would not honor statements about refunds made by a previous customer support rep (which were made in writing, none the less) and then proceeded to quote me their shipping refund policy. Ironically, the policy says they will refund all shipping in the first 60 days, and so clearly this rep hadn't even bothered to (A) look at my order or (B) review my previous interactions with their customer support team.

At this point, I was so fed up that I cut my losses and requested a full refund. Finally, almost 4 weeks after they received my returns, they did finally refund me for the system as well as the shipping, but nothing can return the months of time I had without a functioning system, or the many, many hours I had to spend arguing with them just to get a refund for the money I fronted in good faith.

Ordered my system in August and got it in 5 weeks. System Booted right up and has had amazing performence. My specs are ASUS Tuf gaming plus X570 MOBO, ASUS Tuf gaming RTX 3070 TI, Ryzen 7 5800x, 32 GB of Patriot 3200 Mhz ram, 1TB Kingston M.2 Nvme, 2 TB HDD, 750 Watt PS. Playing Hunt Showdown maxed out settings and getting around 200 FPS. Love the build although I did upgrade the ram to Corsair Vengeance pro 3600 Mhz. I thought it was pretty dope they matched the MOBO and GPU.

Ordered my build around Jan 13 and it was shipped to me 7 weeks later and boy was it worth the wait. With a 3070- GPU installed it booted up right out of the box. Only thing I found off was the bios needed updated which was no biggie. I recommend this pc to everyone.
Unlike some who had problems, customer service answered all my questions promptly .

Overall really impressed with the quality. It worked perfectly right out of the box, and it appears that no corners have been cut, all components are from fairly good sources, although the system would be better off with a psu with more watts, it is fine for now. Now, there are a few downsides. First, the system took more than a month to arrive, but I would say it's worth the wait. Second, some profiles were not enabled in the bios, like smart fan control and XMP, which can improve thermals and speed. Overall, it's really bang for the buck with only $75 build fee if you don't mind waiting and tweaking the bios on your own.

It’s a great idea and I wish it had worked out. I ordered in January and cancelled my order March 17 2021 without it ever shipping. Currently awaiting a refund. For me customer service was prompt and responsive, and after many weeks of waiting for my pc to ship I asked for a realistic and accurate time frame for shipping. They gave me one but the latest day they listed came and went and two days later I cancelled. It had been 9 weeks. I understand they are experiencing a lot of difficulty between covid and the parts market but the simple fact is they took my money without the ability to deliver a product, and expected that I wait until the stars aligned to receive it. I needed the pc for a business and the impact of this is it makes me seem unreliable when I can’t even get my hands on the equipment I need. Unfortunately not worth the trouble.

After a rough start Buildredux has made tremendous improvements to customer service. Some components are still scarce however I received my I7 3070 in 12 days. Extremely happy with the build quality, cable management and 0 bloatware. Thank you!

The worst customer service
I have placed the order on Dec 17 2020 and until now, I haven't received any update regarding my order, even I have sent several emails and called Them, non response at all. I start to feel that is this a scam???

Lisa