Buchymix Anmeldelser 

I bought a juicer from Buchymix for 263.94 in July and was sent a malfunctioning equipment, could not reach customer service on phone to return it. Tried to reach them via email and the representative would not give me a return address.They instead sent me another part which still didn't work. Worst African brand.

The buchymix blender is one of the best blenders ever. I got the soundproof blender, it's so efficient no issues at all

I got a blender last month, this is the best I have used. It’s fast and blends well. I am thinking about getting a juicer from them. I highly recommend

I got a juicer recently and had issues with the delivery, I sent a mail to buchymix customer service and I got a quick reply. The lady helped me with my issue and I got my product. Thank you buchymix

They are frauds, I ordered since July and I am yet to receive it.

I really love the buchymix juicer , it's an amazing product ,does the perfect job and has helped me to live a healthy lifestyle. Juicing made easy .I honestly recommend

At first I was worried I would not get my package because I couldn’t track my order .. thanks to the representative who answered by the name of Erika I was able to get the correct tracking number I received my package today and am so happy that I was able to blend my beans within seconds this blender is excellent … thank you buchymix

I recently got the hand-free cold-pressed juicer, and I am so happy with its quality.
It is quick and convenient for making fresh juice in the mornings made my kids Apple juice this morning and they loved it..

I received my buchy mix blender juicer and Iam in love I was able to make myself an apple ginger mixture juice with ease !!

Bought a food processor in July and it has stopped functioning. Got in touch via their customer support and was told that they are in the process of changing their UK business partner which should be onboard the following week. It has been 2 weeks and they are not responding to my emails

Customer service
Excellent customer service, although it took a while but I got in touch with them and they got my order sorted
Product
I got the BX350 blender and it’s amazing!
I would love to get the juicer

I heard about this Buchimix Soundproof blender from a friend and decided to give it a try. it does what it says on the box and i am quite impressed that for the power it carries it is quite silent. Looking forward to using it more for my african dishes.

I recently got the hand-free cold-pressed juicer, and I am so impressed with its quality.
It is quick and convenient for making fresh juice in the mornings

I accidentally clicked on order of a juicer through their shop and tried to cancel the order immediately, because i already have one of the juice, but the system wouldn’t allow me to. I contacted customer service several times over the course of a week with no response. About two weeks later, I finally received a reply apologising, admitting that UK customer service is currently poor, and saying they are working to improve it.

Shortly after, I received another email stating that cancellations are only accepted within 48 hours—despite the fact that I had contacted them immediately after placing the order. I even provided proof that I already owned the same juicer, but they still shipped the product and refused both a return and a refund.

To make matters worse, the juicer’s filter tore within just two weeks of use. I emailed them again to report this issue, but have received no response to date. The only reply I got was from the US team (whom I copied in), but they simply told me to contact the UK team—which I had already done repeatedly.

Overall, this company’s UK customer service does not align with UK consumer laws and falls far short of expectations, especially given the high cost of their products. I am still waiting for a resolution regarding the damaged filter as I write this review. Please think carefully before ordering.

I could give zero star if opportune to. I ordered a blender and juicer on the 29/7/2025 got delivered 3/8/2025 in the UK. Unfortunately I was send a broken juicer. I’ve been in contact with them via emails and after one week plus I was told to wait for atleast 8days that there UK team is having problems and they are transitioning to a new team waited till the 10th day zero update I sent another email and I was asked to wait till September 5. The customer service line I’ve been calling is pretty useless because all they keep saying is I’m in the USA and can’t do anything. So why have a business in the UK. I’m currently devastated and have so many questions.

I bought the buchymix juicer in March and stopped working in May, I contacted the customer care, they responded once and told me to do something, it didn’t work, I got back to them and they refused to respond. It’s really disappointing after all the hype about buchymix. I was going to buy the blender but I cancelled the plan immediately.

Good product. Ordered for 2 items but only one was delivered. Had to deal with the customer service rep in Lekki who was very rude. No response via email and IG. They need to invest in customer care as they do in marketing with influencers. Staff need to be trained on how to speak to customers

I bought a buchymix food processor on the 17th of July. When I received it it was faulty, I reached out to customer support and had the most horrifying experience. They sent a return label and I returned it. A replacement product was sent and it still did not work. I requested for a refund and they insist I should send the send the product back to them from Canada to the US. They have refused to provide a return label or a return merchandise authorization number for the product to be returned. I won't recommend this product to my enemy. If you value your mental health, kindly stay away from buchymix. If they invest in customer support same way they invest in paying influencers to market their product, it will be worth it.

Extremely Poor After-Sales Service. Avoid if You Value Your Consumer Rights
I purchased a juicer from this seller (Buchymix UK) , which turned out to be faulty on first use — tripping my power due to what appears to be an internal electrical fault. I reported the issue immediately on 04/07/2025, yet weeks later, I am still waiting for a return label and refund.
Despite repeated follow-ups, the seller has only sent vague promises and delays. This is well beyond the 30-day refund period guaranteed under the UK Consumer Rights Act 2015.
I am a repeat customer, but after this experience, I will never buy from them again. If you value after-sales service and your legal rights, think twice before purchasing anything from Buchymix. All they do is to pay influencers.

Absolutely shocking experience. I really wish I had used TRUSTPILOT reviews before I ordered.

I found a decent looking product. £160 looked a good price. I ordered it. It said shipping 5-7 days. I then heard nothing for 3 weeks.

Only then did I check Trustpilot and look at the company reviews. I found a horror story, a catalog of poor products, poor, or non-existent, customer service, and a company that calls themselves UK but are actually in Nigeria. The reviews told it all. Non delivery of orders. No response to emails. Or rude responses if they did reply. No responses to refund requests.

I emailed customer support and enquired about my order. They responded within 24 hours with “Your order will be shipped tomorrow. We apologise for the delay.” I waited a week and I received nothing more. No delivery. No emails confirming shipping or tracking. I emailed customer support again. 4 days in a row I emailed them asking for confirmation that order has been shipped or a tracking code for order. I didn’t receive a response. I waited a week more. Nothing from them. I emailed twice more asking for a refund because it was now clear it hadn’t been shipped and they weren’t responding. I didn’t receive any response to my emails. I was totally ignored.

I have now had to approach my bank and make a chargeback claim. This is going to consume another hour or two of work just to make. I need to fill the forms in at the bank and gather order details, emails etc and provide them as evidence.

I wouldn’t have had to do this if I had just taken time to read the reviews on here first. I even had to report one of the (very few positive) reviews to Trustpilot as it clearly looked like it was written by the company themselves. The majority of the reviews tell the true story. Don’t make the mistake that I did. Do yourself a big favour. Read the reviews about this company and then avoid them. I wish I had instead of this nightmare.