Browniegod Anmeldelser 

I've been meaning to leave this review for some time so have backdated...

I am a person of my word and had expressed my delight in private and said I'd do so publicly too as I was just so so pleased and happy with the level of support I was given by the team but, Ferdeze especially.

On two occasions now, Ferdeze and the team have gone above and beyond to fix what most companies would not have, all in the vain of customer satisfaction. I won't go into detail because you don't have all day to read what would essentially be a love letter but, all I can say, and will spend all the time you do have to stress, is that this is a company with HEART.

These are real people at the other end of the screen and they treat their customers with respect, understanding and compassion. We are so used to being assisted by AI, generic responses from passionless support staff or, on some occasions nothing at all...our expectations can be so high whilst what we receive is so low and to be honest based on some of these reviews, I think people have become unrealistically demanding of smaller genuine businesses because they're so used to being the ones with the control (as customers) when working with larger companies whose ethics are actually questionable!

In short, a little truly does go a long way and I have become a long-term customer because of it. I not only enjoy the brownies but I am personally invested in the success of such a genuine group of people/business.

You can tell that they are just doing something that they love and get to share it with strangers from all around the country and hopefully in time, world - I get it won't be everyone's cup of tea but some of these reviews are actually insane. give them a break, they are always trying their best and that's honestly all the can do.

I promise you, if you are patient and understanding in return, you'll get so much more out of the overall experience; mistakes happen but when the art of communicating is used over mindless complaining, you will be pleasantly shocked at the return that you'll get from this company.

From my personal experience, they remember me/ details that I wouldn't expect and they are consistent and fair in their ways of humbly sorting issues..the cherry on top would be the lovely messages of gratitude that they send whilst supporting and you can feel the sincerity without a doubt.

Thank you guys for your help, kindness and commitment to making my family's day, as always, and keep up the good work (don't listen to the entitled haters) !! :) <3

Part 2 of my previous review.

In regard to the email response I received on 31/03/2025 from Sumaiya S at Browniegod, she said their reasoning for not responding promptly was because they '...don’t have the capacity to run a 24/7 support line'. I replied '...but you seem to have the capacity to run a 24/7 social media campaign.' which was a fair response, since they were constantly advertising across their socials and responding to comments, while they left my concerns unresolved.

They claimed that my 'message came through outside [of their] customer service hours (Mon–Fri, 9 am–4 pm)' and that's why they didn't respond promptly. However, I replied to their email at 15:31 on Friday, after receiving Ferdeze's email 16 minutes before at 15:15. As I stated in my response to Sumaiya, 'if customer satisfaction was a priority at Browniegod, Ferdeze would've ensured that the matter got resolved by the end of that same day.'

Sumaiya claimed 'Our brownies are all baked fresh in large batches and dispatched with next-day delivery to ensure their freshness upon arrival.', to which I responded 'As I've previously stated, it is clear from the pictures I've sent you that the brownies are completely stale... You can try to defend the business you work for as much as you like... but this does not negate the fact that the brownies you sent me were completely stale.'

Sumaiya's email read 'In reference to Ferdeze offering you a box of Oreo Cheesecake brownies without toppings... we wanted to see if you'd like to trial the box without toppings as a gesture of goodwill so you could taste the Oreo Cheesecake flavour more.' to which I responded 'I'm not sure how anyone could've come to the conclusion that the decorations were ever the problem... I never said they were. The problem was the brownie itself. [Furthermore] there isn't anything 'goodwill' about offering to send me a box of Oreo Cheesecake brownies when you had sent me stale brownies in the first place.'

My response continued 'If Ferdeze had taken the time to actually read my first email, she would've known that the matter could've been resolved by sending me replacements with different flavours, or she could've accepted my offer to return both boxes of brownies for a full refund. She did not respond to my suggestions... instead she ignored my suggestions and came up with one of her own.'

The end of Sumaiya's email read, 'To begin the refund process, I've attached the shipping label you need to add to return the brownies so we can share the feedback directly with the kitchen. As soon as the brownies arrive, you will get your refund.', to which I replied 'Since Ferdeze had stopped communicating with me altogether, and she didn't respond to any of my offers to return the brownies, and was unhelpful during our previous communications - It was clear that we weren't going to reach a resolution between us. Subsequently, I've been handling the matter with my bank and the brownies have already been disposed of.'

I replied to Sumaiya's email on the same day that she had sent it to me - 31/03/2025. However, I received an email from Ferdeze 3 days later responding to my email.

After nearly a week of Browniegod avoiding to comment on the pictures I had sent them of the brownies, and after calling them out multiple times for not commenting - Ferdeze now claimed 'All our products are baked fresh and shipped the next working day, and from the photos you shared, we could see they were freshly made and met our usual production and personalisation standards.' to which I didn't reply, as Browniegod's customer service is absolutely impossible. The bottom line is, the brownies they sent me didn't look anything like the freshly baked brownies they've advertised across their socials. The brownies they sent me were crusty and turning white, so Ferdeze must have worse eyesight than Stevie Wonder!

The clincher was at the end of Ferdeze's email which read '...we can see this situation has left you feeling frustrated, and while your order does not meet the conditions for a refund, I’m willing to offer one in full as a final gesture of goodwill. In return, I’m asking that the reviews be taken down, as they don’t reflect the full context of the situation. Let me know how you wish to proceed.'

Since I didn't respond to their email at the time - I'll respond here:

I will NOT delete my reviews under any circumstances. I've been completely honest and have evidence to support my claims.

However, I am willing to offer you a favour. If the provisional refund from my bank becomes permanent, and you fully replace my order with brownies that are freshly baked and are up to standard, I will 'update' my review to reflect this.

UPDATE: After a month since I opened my banking dispute, Browniegod have now challenged the dispute as of 29/04/2025.

I ordered some brownies to treat myself as I have had a terrible few months due to a close family member having a terminal illness.
I have ordered brownie slabs before and always loved them, but I have to admit, the new packaging really isn’t working for me. I have a feeling other customers may be feeling the same. The prices are very similar to those of the brownie slabs but we do not get anywhere near the same amount of brownie. They don’t look as appealing anymore because there is very little chocolate, and overall it just does not look as impressive as it used to.
I last got a slab in October 2024 for my birthday and it was amazing!!! This time around, I ordered the 9 brownie box, and it just does not justify the price. It feels a lot like we’re getting a lot less product for a similar price.
I personally feel disappointed and I want to ask the company to please please really consider bringing the slabs back!
They were so much better!

Spent over £50 for 21 brownies, pretty heavy price tag, but don't forget postage on top, something which you may have thought included for that money.

Now, apparently I ordered the wrong brownies, so instead of my mothers day labelled brownies, I've received an EID Islamic festival pack. Wonderful, just what I wanted as a present for Mothers day.

As you would expect, BG say it's my mistake, so I have no choice but suck it up and consider myself incompetent? Lesson learned.

Think twice, expensive and the customer service post order doesn't set your world alight. Nowhere to go with this other than to feedback the experience.

I've followed and admired the Browniegod company for 3+ years. I've ordered from them for my family in the past, and this year I finally ordered some for myself and finally got to taste!! I ordered the Brallow as soon as it was released, along with the Ramadan brownies.

Firstly, you can tell how much care and love goes into this company. As a baker myself, I love the tiktok and instagram videos showing the behind the scenes and just how much thought and effort Kanita puts into the entire ethos of the company, as well the tasty brownies!!

The brallow was SO pillowy soft, and I love that the mallows are halal!
The brownies themselves... oh my god. Devine! I am so obsessed. I will continue to support this incredible business, even if it means my waistline increasing 😅

I can’t get over how good these brownies are, such good quality ingredients! As someone who is gluten free, gf foods can be odd to those who are not sensitive to gluten. But with these brownies my guests were shocked when I told them they were gluten free, the texture is amazing! Also
the customer service team are amazing and respond very quickly! I will definitely be buying these for every occasion!!

I ordered from BG last year and they were DELICIOUS ugh! So decadent. Ive been looking for a reason to order again ha! Just ordered some for valentines day for my husband (basically for myself) Big Recommendation! Xx

ordered some brownies for my besties birthday, i was worried id left it to late to arrive on time (ordered thursday, birthday on monday) they arrived on the saturday! they looked amazing and she loved them. best brownies ever!!

Absolutely delicious! 10 out of 10! Beautiful to look at too. As they are so rich they are the perfect size😊

After reading the reviews you'd think omg this will be bad. But NO, they are NOT bad
They are AMAZING. I'm saying this as a chocoholic. The trick is to microwave them for 15 seconds. They are yummy and melty. Keep up the good work team, I will be ordering again.

Seriously delicious brownies delivered promptly and I don't even really like Brownies! I thought these were expensive but it was for a special occasion so I forked out and I'm so glad I did. They were even happy to add on an absolutely filthy message, 100% worth it!

TERRIBLE! Never ordering from this company again. They advertised how the brownies can arrive on your selected chosen day but that is not guaranteed at all!!! They state before checkout to choose the delivery date one day prior to your occasion. I picked the date TWO DAYS PRIOR. Yet they have made me wait two whole extra days to find out my order had never arrived. They lied saying Royal Mail confirmed it will be delivered by 5pm but it was not. I’m actually disgusted over how misleading this is & how terrible the courier is they chose to trust to deliver their customers goods “safely” when that’s not the case at all. I’m never ordering from this untrustworthy company again. Not reliable at all.

The personalisation is such a cute concept, however it tastes so sweet, i’ve never tried something so so sugary. Maybe it was bc we ordered a gluten free nutella brownie box- won’t be ordering again

I’ve received the brownies as a gift and ordered them for others too. The brownies are always top quality and it’s great they can be sent for specific dates when it’s a birthday etc.

I wrote a review of Browniegod recently talking about how I was severely disappointed with the quality and taste of their brownies. Browniegod saw my review and were exceptionally kind and accommodating to the issue I had raised with their product and sent me a fresh brownie free of charge and I loved it. I had originally complained of their brownies being too hard to cut into due to the layer of chocolate on top of them and the brownie being too heavy and indulgent/rich but they sent me a brownie without any chocolate on top (AKA a naked slab on the website) and it was amazing!!! It wasn't too indulgent like last time and was so much easier to cut into. Their customer care is incredible and they truly show compassion towards their customers' experiences. I'd recommend the naked brownie for people who don't like very sweet and rich brownies and the Oreo cheesecake flavour as it adds a subtle crunch to the brownie which helps to add more texture to the brownies and cheesecake aspect of it also helps to cut through the richness of the brownie. Another recommendation is that if you do not like tarte flavours with chocolate DO NOT go for the raspberry cheesecake (I had this flavour in my original order) because the raspberry is a very SHARP and can be a bit bitter. However it may be pleasant for others as it does cut through the chocolate VERY well. I cannot recommend this place enough because their brownies are MOUTHWATERINGLY delicious, their customer care are so warm and attentive towards the customer's needs and are so willing to ensure their customers are satisfied with their products. Another point as well is that they are amazing for special occasions as their shipping is so fast and are perfect for last minute purchases. I will definitely be ordering again.

Poor quality, and image not cropped properly on brownie. They blamed me.... I will not be shopping here again.

Their site was incredibly easy to use and helpful, especially with the advice to order a day early (mine luckily came as expected, but it was a thoughtful reminder as it would be gutting if it didn’t arrive in time!).

Delicious brownie and so well balanced. My fiancé and I have decided to make it our yearly anniversary treat to each other, making surprise messages and sharing brownie!

Can’t wait to shop again.

Super impressed with BrownieGod. They answered my queries very quickly, and then when I did order a brownie as a gift, they went above and beyond with the decoration. 10/10

So everything was good except for the taste. And it could just be my preference. I love chocolate and I like brownies, but in my opinion they're perfection if they are fudge-y and gooey but still not heavy. These were HEAVY. After about 4 bites, we all just stopped eating them. They were too dense. But if that's something people like, they'll love them. I liked the idea of personalisation. And like I said everything else was great. But taste for me wasn't the best, and that's just an opinion from myself and my family.