BRONZE SNAKE Anmeldelser 283

Bought an awesome looking linen viscose mix set- pants and shirt which I loved when I tried them on. Fit great. I wash all my new clothes on a 15 min rinse cycle (cold wash) prior to wearing to make sure they’re clean. And because of the linen I put them in a delicates bag.
Both pants and shirt majorly shrunk in the wash. The shirt was lined and the lining hasn’t shrunk but the outer has, so the lining now literally hangs out the back of the shirt. The material is now itchy and looks wrinkled. $168 and I never even wore it once. I have no proof that I didn’t wash in hot water/ tags are off etc so obviously can’t get my money back. Such a total waste. Do not buy!

Beautiful cardigan warm and cosy. Also lovely and very helpful people with an exchange. No problems and fast post.

Fast shipping and customer service always responds and are quick to help. I wish more Clothing companies took these things seriously

Really bad, don't order here. The clothing didn't fit and when I wanted to return them I had to pay €24 for the delivery en I only got back €49,73 when the piece of clothing I ordered was €63. What a shit company.

Ordered a set, 2 completely different sizes arrived… XL top and S trousers, therefore shockingly bad stock controls must be in place.
After many emails back and fourth apparently the only way to resolve it was to post the whole set back, get a refund then reorder…common sense would have been to simply ship a replacement of the incorrect part of the set.
Once agreed and posted back the reimbursement of the postage took ages.
Then when the refund for the item was processed the value refunded for postage was taken off the value. Absolutely ridiculous and incompetence.
After emailing yet again the missing part of the refund has now been actioned and again I have the wait to receive.
This brand really need to update its stock systems, customer service approach, and ability to resolve issues with common sense.

I ordered some beautiful pieces that i was hoping to receive in time for my birthday. Unfortunately the parcel wasn’t scanned properly by Auspost. I emailed the bronze snake team, the customer support was amazing and they sent me a replacement order free of charge.

Received my Oversized caramel cardigan this morning. This was my first purchase from Bronze Snake and it won’t be my last. Love love LOVE it! It was very timely as it’s wintery and cold today. Popped it on over leggings and boots and have been complimented twice already and asked where I purchased from! Also the super fast delivery was impressive. Thank you ⭐️⭐️⭐️⭐️⭐️

Great customer service both instore and via email / warehouse.
Thanks Bronze Snake

My experience with Pat in customer care was amazing - he attentively handled my query without hesitation which made for an excellent customer service experience. Thank you for you patience and understanding Pat! An absolute asset to the team, keep it up 😊.

Customer care team are brilliant. Thanks Pat for your help! :)

Had an issue with my order (not BS but the courier). BS were extremely helpful throughout the issue and offered support with constant communication. And even offered a discount for to apologise even though it wasn’t their fault. Thanks!!

I purchased a coat a year ago and was only able to pull it out now as the weather is getting colder! I wore it about 3 times and the wrist straps went missing, I was so upset because I thought I’d have to chuck my coat away….

I messaged Bronze Snake to see if they could help and they got back to me so quickly! They were able to help me out which I thought was super kind of them. They could’ve turned a blind eye to my message but they didn’t and for that I’m grateful🙏🏼

I will definitely be purchasing from them again, this experience will have me as a life time customer! The coat is my favourite coat and the customer service was a 10/10 for me because you don’t find that very often ❤️

From the UK. Ordered the green overshirt, just arrived and it’s better than expected. Great fit, material and exactly as shown on the pictures. Spot on!
Size S. 5ft 10

20€ for returning haha the item is not like the pictures at allll!

Im obsessed with the Clara Jacket - always getting compliments and its surprisingly so warm. Definitely looks better than the pics, and will definitely shop here again.

My daughter wanted a dress for the weekend. Organised purchase & pik up within the hr .
These guys efficiency & promptness is
🌟🌟🌟🌟🌟

incredible customer service. speedy and super friendly which i always appreciate. refunded my lost package immediately.

My order took some time to make it to me because of some issues with customs so I contacted customer support and they (especially Pat!) were was so so helpful. They helped reached out to the courier, when they didn’t get a good enough response they pushed on my behalf and then shared all the necessary links for me to track the final steps. Literally 2 days later I had my package! Also, I’m obsessed with my new dresses— highly recommended!!

I had a faulty item which I needed for the following weekend and they were so kind and immediately sent off the new item to ensure it arrived in time. Were very helpful and understand of all my questions.