Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Superb, honestly a breath of fresh air. Most other online phone buyers give you a decent offer online, you send them the phone, they email you back saying "upon inspection, your phone is worth 20% o... Vis mer

Vurdert til 5 av 5 stjerner

Sent phone Monday. Money in bank Tuesday. No negotiation. No attempt to reduce offer. Just use these people to trade in your phone. This service is unprecedented in this day and age.

Vurdert til 5 av 5 stjerner

Incredibly positive, easy process. Sent a scratched, cracked iPhone 14 to them on Thursday evening and the full (and very fair) amount they'd offered appeared in my bank on Friday evening, no quibbles... Vis mer

Vurdert til 5 av 5 stjerner

Really smooth process. They weren’t the absolute highest quote I received, but they were much better than the big-name sites, and I’d read reviews about some higher quotes on other sites being reduc... Vis mer

Informasjon om virksomheten

  1. Gjenbruk og opplåsing av mobiltelefoner
  2. også i
  3. Resirkuleringsanlegg

Om Broken Fones

Skrevet av virksomheten

Welcome to Broken Fones, a leader in the UK mobile buy-back market. We specialize in purchasing phones that may have cosmetic damage but remain fully functional. Our mission is to offer fair and competitive prices, ensuring every device’s true value is recognized.

At Broken Fones, we are deeply committed to sustainability. By extending the life of mobile phones, we contribute to a greener, more eco-friendly future. Our Trustpilot reputation showcases our unwavering dedication to transparency, efficiency, and customer satisfaction.

Join us and discover your phone’s worth with a trusted partner that values both your device and the planet.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

570 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har ikke svart på negative anmeldelser

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(570)

25 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Easy to complete details online

Easy to complete details online, clear instructions how to send and fast payment once delivered.

3. april 2025
Logoen til Broken Fones

Svar fra Broken Fones

Hi Gracelynn,

Thanks so much for your feedback!

We’re really pleased to hear the online process was easy, the instructions were clear, and the payment was quick. That’s exactly the kind of experience we aim to deliver every time.

Appreciate you using BrokenFones — we’re here whenever you need us again!

Kind regards,
Adam
BrokenFones Support Team

Vurdert til 5 av 5 stjerner

Amazing service

Amazing service. I wasn’t sure I’d get full amount they offered initially due to the damage of my phone but they stuck to their original price which was may more than I was expecting.

3. april 2025
Logoen til Broken Fones

Svar fra Broken Fones

Hi Rocky,

Thank you for your lovely review!

We’re really happy to hear you were pleasantly surprised by the final offer. We always aim to be fair and transparent with our pricing—so if a device matches the condition selected, we stick to it, no matter the expectations.

Appreciate you giving us a try, and we’re here whenever you need us again!

Kind regards,
Adam
BrokenFones Support Team

Vurdert til 5 av 5 stjerner

First class service

First class service, got pie what was promised. Customer support helped me to get the free postage label as I was struggling to. They also gave me option to get it via post.

28. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Process form valuation

Process form valuation, to posting, to checking and receiving the money as per valuation was quick, easy and straight forward. I was little apprehensive as I had never use Broken Fones. So glad that it was as described and I was kept informed via email.

3. mars 2025
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Kept me up to date with emails…

Kept me up to date with emails throughout the whole process from start to finish.especially happy with the customer service experience which to be honest are hard to com by, spoke to Adam today and he was very professional.

9. september 2024
Vurdert til 1 av 5 stjerner

Very poor service will not recommend to use them

Posted the phones 2 weeks ago received email that they receive the phone but no payment received till today does not reply to there email and have no other way to contact them

5. mars 2025
Logoen til Broken Fones

Svar fra Broken Fones

Hi Faheem,

Thank you for your feedback.

Here’s a summary of your order:

Order Created: 05/03/2025

Device Received: 11/03/2025

Returned to Sender: 25/03/2025

When you placed the trade-in, you selected the Faulty - Powers On condition. However, upon inspection, our technicians found that your phone was stuck in Restore Mode due to a faulty motherboard. This condition doesn’t meet any of our trade-in criteria.

We sent you an email at the time with details and options, but unfortunately, we didn’t receive a response. As per our policy, when we don’t hear back within 14 days, we automatically return the device.

Please note, we offer support via Email, WhatsApp, and Telephone, all listed clearly on our website. We’re always here to help and happy to clarify anything further.

Kind regards,
Adam
BrokenFones Support Team

Vurdert til 5 av 5 stjerner

It was very easy to set everything in…

It was very easy to set everything in motion on the website. Sending my phone was a doddle with the prepaid label, box and post bag. Dropped it off at the post office on Thursday, next day the phone was received, OK’d and money transferred to my account! Brilliant, thank you for the service.

12. mars 2025

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