Ordered product 10 days ago and still not received it. Can’t contact them either by phone or email. Tracking number not recognised by DHL Bought British thinking I would have a speedy delivery but... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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DO NOT USE THIS COMPANY. The pillows arrived too late to be used. When I tried to organise a return and refund I could not get hold of anyone. An invalid phone number listed, no replies to emails or... Vis mer
I didnt set my expectations very highb but after the first night to wake up without a knot in my neck was a surprise. I'm a very restless sleeper which means I turn and shift during the nigh between d... Vis mer
Having had a Tempur pillow for many years, which had seen better days. I was very sceptical about getting a new pillow. Having seen several makes of these “Contour Relief Pillows” which looked comfort... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
The British Pillow Company™ is a UK-based wellness brand dedicated to helping people sleep better, live better, and wake up pain-free. We specialise in premium-quality orthopedic pillows and travel neck pillows designed with advanced ergonomic support and luxury comfort. All our products are crafted with care using high-grade memory foam and tested for real-world results. Whether you're a side, back, or combination sleeper, our pillows are designed to provide personalised comfort and help relieve common issues like neck stiffness, shoulder tension, and poor posture. We’re proud to serve thousands of happy customers across the UK and beyond—always with fast delivery, thoughtful service, and a 30-night sleep trial for peace of mind. At The British Pillow Company™, better sleep isn’t a luxury—it’s a necessity.
Kontaktopplysninger
ASHTON-UNDER-LYNE, OL70PT, ASHTON-UNDER-LYNE, Storbritannia
- support@britishpillow.co.uk
- britishpillow.co.uk
3,0
Middels
223 anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I've had the pillow a few nights now
I've had the pillow a few nights now. So far so good, thank you!
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Thank you for your kind words! 😊
We’re so glad to hear it’s going well so far — here’s to many more restful nights ahead.
If you ever need anything, we’re always here to help!
Kind regards,
The British Pillow Company Team
Pillow talk …
This amazing pillow has eased the neck and shoulder pain that was present on waking most mornings.
4. april 2025
Svar fra The British Pillow Company
We love a bit of pillow talk! 😊
Thank you so much for sharing — we’re so pleased to hear it’s helped ease your neck and shoulder pain. That’s exactly what we designed it for!
Wishing you many more pain-free mornings ahead.
Kind regards,
The British Pillow Company Team
Bad smell…
Unable to use the two we have purchased so far due to the terrible smell. Hoping we will be able to use in the future if I can manage to get rid of it. Very disappointed so far
1. april 2025
Anmeldelse skrevet uten oppfordring
Sleep through the night
I have had problems looking for a pillow for me I got this one from the pillow company yes it might be a bit more money than other pillows but since I have used this pillow I can safely say I have not woken up once I sleep through the night seven to eight hours every night I would recommend this pillow to anybody 100%
1. mars 2025
Svar fra The British Pillow Company
Thank you so much for your lovely review! 😊
We know how hard it can be to find the right pillow, so we’re absolutely delighted to hear that ours has helped you sleep through the night — and consistently too!
Your recommendation means a lot to us, and we're so glad the pillow has made such a difference.
Wishing you many more restful nights ahead!
Kind regards,
The British Pillow Company Team
I was a bit sceptical at first …
I was a bit sceptical at first but from the first time I used it I have had the best nights sleep in ages. I actually feel much better when I wake up. Highly recommended.
3. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Thank you so much for sharing your experience! 😊
It’s completely natural to feel a bit sceptical at first — we hear that a lot — so we're thrilled to know the pillow won you over from night one.
We’re especially glad to hear you're waking up feeling better. That’s exactly what we love to deliver.
Thanks again for the recommendation, and here’s to many more great nights ahead!
Kind regards,
The British Pillow Company Team
Very good pillow
6. april 2025
Very comfortable
I am getting some relief from the ergonomic design, won’t go back to traditional pillows now.
Purchased a pillow cover so I can swap out and wash but I am also putting it in a traditional pillow case so I can use my aromatherapy spotting. I did notice the foam had holes in where the pillow topper cover had been secured. Meaning the actual pillow is made of foam so I was being as careful as I could when replacing the pillow cover.
6. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Thank you so much for your detailed feedback! 😊
We’re glad to hear you're getting relief from the ergonomic design — and that you won't be going back to traditional pillows any time soon!
Great idea using your own pillowcase with aromatherapy — that’s a lovely personal touch. And yes, you're absolutely right — the pillow is made from premium memory foam, and the small holes are from the manufacturing process where the inner cover is secured. They don’t affect performance at all, but being gentle when swapping covers is definitely the right approach.
Thanks again for your thoughtful review — wishing you many more restful nights!
Kind regards,
The British Pillow Company Team
Great company
Great company, I had a small delay with delivery but was kept informed at all times.
I ordered 2 pillows only 1 came, after sending an email about this the other pillow was sent next day, nothing was a problem I even received a phone call to confirm my address and they apologized for the mix up.
And the pillows are great, very comfortable and amazing quality.
22. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Thank you so much for your kind words and patience! 😊
We’re really glad to hear that, even with the small hiccup, you felt well looked after — that’s exactly the kind of service we aim to provide.
And even better to hear you’re loving the pillows! Comfort and quality are what we’re all about.
Thanks again for your support — and if you ever need anything, we’re just a message away.
Kind regards,
The British Pillow Company Team
No more neck pains at night…
The pillow is so comfortable and I'm not waking up in the night with pains in my neck. It's lovely to have a good night's sleep
30. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Hi Nicola,
Thank you so much for sharing your experience! We're over the moon to hear that you're finally getting a peaceful night's sleep without neck pain — that’s exactly what our pillow is designed to do. 🙌
Wishing you many more restful nights ahead,
Warm regards,
Customer Experience Team
The British Pillow Company™
I'm glad I bought the pillow
I'm glad I bought the pillow. Befrore I was getting severe neck ache every week, sinse using the pillow for the last six weeks I have no longer had a stiff painfull neck. Highly recomended.
2. april 2025
Svar fra The British Pillow Company
Hi Richard,
We’re absolutely thrilled to hear that our pillow has made such a difference for you! It’s wonderful to know your neck pain has eased and you're finally getting the relief you deserve — that’s what we’re here for. 😊
Thank you so much for your kind words and for recommending us — it means the world!
Wishing you continued comfort and restful sleep,
Warm regards,
Customer Experience Team
The British Pillow Company™
Svar fra The British Pillow Company
Hi E d,
That’s wonderful to hear! We’re so happy the pillow has helped ease your neck and shoulder stiffness — that’s exactly what we designed it for. 😊
Thank you for sharing your experience, and here’s to many more nights of restful, pain-free sleep!
Warm regards,
Customer Experience Team
The British Pillow Company
Svar fra The British Pillow Company
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the comfort of your pillow and that it arrived quickly. We always aim to offer great value and fast service, so it's lovely to know we delivered on both.
Wishing you many restful nights ahead — and if you ever need anything else, we're just a message away!
Warm regards,
Customer Experience Team
The British Pillow Company™
Very misleading advertisement about…
Very misleading advertisement about return for free!!! It has to be unopened in original packaging. What's the point? I understood it that if you don't get on with it you can return it. I dony get on with it. It's far to low and the grooves in the side for the arms are far to small. Not a good product and very expensive for what you get
20. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra The British Pillow Company
Hi ,
Thank you for taking the time to share your thoughts — we’re really sorry to hear the pillow wasn’t the right fit for you.
We’d like to clarify that when we say returns must be in their original condition, we don’t mean unopened. We completely understand that you’d need to try the product to know if it’s suitable. What we ask is simply that the pillow is returned in a clean, hygienic condition — not damaged or overly worn — so it can be safely processed.
We’re always looking to improve both our service and communication, so your feedback is truly appreciated. If there’s anything we can do to assist or if you’d like help with your return, please don’t hesitate to email us at support@britishpillow.co.uk.
Warm regards,
Customer Experience Team
The British Pillow Company™
Unable to use the pillow because of a…
Unable to use the pillow because of a horible smell….very disapointed
16. mars 2025
Svar fra The British Pillow Company
Hi Marian,
We’re truly sorry to hear about your experience. A strong smell is not something we expect from our pillows, and we completely understand how disappointing that must be.
Sometimes, due to vacuum packing and fresh production, a mild scent can occur — but it should fade within a day or two once aired out. If the smell has persisted or is particularly unpleasant, we’d really appreciate the chance to make this right for you.
Please feel free to reach out to our customer service team so we can assist further.
Warm regards,
Customer Experience Team
The British Pillow Company™
Wish I could give more stars came very…
Wish I could give more stars came very well packed I’ve tried so many pillows but this has been a game changer I surfer with neck hip and back pain plus a back sleeper due to having a mastectomy two years ago due to breast cancer just after two nights of using my pillow no pain plus better sleep thank you just love my pillow no concerns at all delivery was quick again thank you
15. mars 2025
Svar fra The British Pillow Company
Hi Tracy,
Thank you so much for your heartfelt words — they truly mean the world to us. We’re incredibly glad to hear the pillow has brought you relief and improved your sleep, especially after everything you've been through. It’s stories like yours that remind us why we do what we do.
We’re honoured to have made even a small difference in your comfort and rest. Wishing you continued healing, strength, and many more peaceful nights ahead.
With gratitude,
Customer Experience Team
The British Pillow Company™
Unable to use it so far as the pillow …
Unable to use it so far as the pillow came with an awful smell. May be good once the smell will go but there is a week now and smell still there. Shame…
24. mars 2025
Anmeldelse skrevet uten oppfordring
It came with no instructions on wich…
It came with no instructions on wich way to lie on it could not make head or tail or it
23. mars 2025
Don’t have sore neck/shoulder now,after…
Don’t have sore neck/shoulder now,after using pillow
21. mars 2025
Anmeldelse skrevet uten oppfordring
Great pillow and no neck pain when I…
Great pillow and no neck pain when I wake up. They had sold put of covers so I've put my own on it
19. mars 2025
Anmeldelse skrevet uten oppfordring
Love this pillow!
Love this pillow! My neck pain and stiffness that I used to experience every morning has gone after replacing my old pillow with this orthopaedic one.
It’s really good quality and SO comfortable. 100% recommend!
16. mars 2025
Anmeldelse skrevet uten oppfordring
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