Lovely shop - they have a big assortment of products and the process of ordering and shipment is incredibly smooth. Customer support is also lovely and responds quickly. I recommend to buy from Britis... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
we love having access to M&S foods! And Bonne Mamman jams!! And Siltan Bran flakes. And flapjack biscuits! Grate service and helpful replies to queries.
Selskapet har svart
I received an email from DHL delivery to say that my delivery was happening today. Just afterwards, I received an email from British cravings saying that me delivery would be tomorrow. I emailed Briti... Vis mer
Selskapet har svart
Very great experience! Got the snacks quickly, within a week. Also, emailed to inquire about a particular item that was not on their website and they were able to immediately acquire it and add it to... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Eksportør av mat og drikke
- også i
- Godteributikk
- Matlevering på nett
- Matvaregrossist
- Sjokoladebutikk
- Teeksportør
Skrevet av virksomheten
Welcome to the UK’s Cheapest Exporter of British Snacks, Sweets, Chocolate, and More! At British Cravings, we’re passionate about delivering the authentic taste of Britain to snack lovers around the world. Whether you’re a British expat missing your childhood favourites or an adventurous foodie looking to explore the unique flavours of the UK, we’re here to help you reconnect with everything you love—or discover something new. We specialise in exporting iconic British brands like Cadbury, McVitie’s, Walkers, Galaxy, and more, all at unbeatable prices. Our team carefully curates a growing selection of nostalgic classics and hidden gems, from creamy Dairy Milk bars and tangy pickled onion crisps to Jaffa Cakes, Percy Pigs, and seasonal limited editions. There’s something here for every craving and every occasion. With fast international shipping, secure packaging, and a dedication to excellent customer service, we make it easy and affordable to enjoy your favourite British snacks wherever you are in the world. Whether you're building a care package, surprising a loved one, or simply treating yourself to a taste of home, British Cravings is your go-to destination. Explore our range today and rediscover why British snacks are loved worldwide!
Kontaktopplysninger
Unit 11 Birchfield Way, TF3 5BZ, Telford, Storbritannia
- customerservice@britishcravings.com
- britishcravings.com
4,5
Enestående
122 anmeldelser
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Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I love the range of Easter products
I love the range of Easter products, I ordered from Australia and very impressed with the communication and shipping time.
17. februar 2026
Svar fra British Cravings
Thanks Danni for your kind review. Enjoy the Easter treats!
Easy shipping options
Easy shipping options
Products arrived as expected
Easy to purchase and track
16. februar 2026
Svar fra British Cravings
Thanks Lloyd for your kind review. We hope to serve you again!
Foodstuffs were excellent
Foodstuffs were intact.
Delivery time was excellent.
Congratulations on a job well done.
25. januar 2026
Svar fra British Cravings
Thanks Jonathan, for your kind review!
Wonderful service.
Cannot believe how fast delivery was, even though my part of northeastern pennsylvania was experiencing major weather disruptions. Food was fresh and tasty, a true reminder of home.
22. januar 2026
Svar fra British Cravings
Thank you Gillian for your kind review. Hope to serve you again in the future!
I was under the impression that the pie…
I was under the impression that the pie cost $10, but I ended up being billed $64 due to an unreasonable shipping charge. I'm requesting a refund.
22. januar 2026
Anmeldelse skrevet uten oppfordring
Today
Today, DHL sent me an email informing me about my package being delivered. Right after, British Cravings notified me via email that the delivery would actually occur the following day. Trying to clarify, I reached out to British Cravings to find out the accurate delivery date. Unfortunately, I encountered a very unhelpful and impolite customer service team. My simple request was just to confirm a single delivery date to ensure I could be available. After this experience, I have decided not to engage with such unprofessional and discourteous representatives again.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra British Cravings
Thanks for your kind review Amanda! Hope you enjoy the Jaffa Cakes
I heard it a $10 pie and was charged…
I heard it a $10 pie and was charged $64 for it. You added on a ridiculous shipping fee. I want a refund.
22. desember 2025
Svar fra British Cravings
Hi Una, thanks for your review.
We would like to note that we were not contacted via email prior to this review being left, and we always encourage customers to reach out to us directly so we can try to resolve any concerns.
Shipping costs to Canada are clearly displayed at checkout before payment is completed, allowing customers to review and confirm the total order value before proceeding.
If you would still like a refund, you are welcome to return the items to us in unopened condition, and we will be happy to process a full refund in line with our returns policy - please contact customerservice@britishcravings.com
Unbelievably fast shipping- tasty and…
Unbelievably fast shipping- tasty and arrived in perfect condition - was very impressed and happy - thanks kindly!
21. desember 2025
Svar fra British Cravings
Hi Karen, thanks for your kind review. Hope you enjoy the crisps!
When DHL and customs informed me of a…
When DHL and customs informed me of a charge nearly double the cost of my purchased items, I contacted customer support for assistance. They assured me that all duties and fees are covered on their side and requested the necessary paperwork. Once I sent the documents, they promptly resolved the issue. My package arrived the following day without any additional costs. I was thoroughly impressed by their responsiveness and the high quality of the delivered products.
29. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra British Cravings
Thanks Jennifer for your kind review. Hope to serve you again in the future!
Very fast delivery
21. november 2025
Svar fra British Cravings
Thanks Jacqueline for a kind review. Hope to serve you again in the future!
Excellent selection, prices, and customer service
We are British expats in the US and are new customers with British Cravings, having previously purchased our British treats from one of their competitors, BritSuperStore. We were extremely satisfied with our purchase experience with British Cravings. They offer free shipping above a certain order amount, which makes their overall prices very competitive. The customer service is first-rate - very professional and responsive. They were able to source special items for us that were not on their website, which we very much appreciated. The one issue we experienced was that the shipping speed was slower than expected; however, this was out of the company's hands and they promised to make things right if any of our items were spoiled, which thankfully they were not. Overall, we were very satisfied and will definitely be repeat customers.
30. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra British Cravings
Hi Ruth, thanks for such a kind review. We hope to serve you again in the future. Happy holidays! 🎄
Hiányos csomag
Nem érkezett meg az egyik tétel a rendelésemből sajnos, az M&S Shortbread Light up House Tin.
17. november 2025
Svar fra British Cravings
Thanks Ibolya thanks for your kind review. If you have any enquiries please email us at customerservice@britishcravings.com
Great products and choice
Great products and choice. Great to be able to get the things we miss from home. Delivery was quick.
22. november 2025
Svar fra British Cravings
Thanks Wendy, for your kind review. Happy Holidays! 🎄
Svar fra British Cravings
Thanks Michelle, for your kind review. Happy holidays!
After sales service …
I had an issue with dhl and customs advising me that a fee was payable. This fee was nearly twice the value of the goods ordered. I emailed customer services and they told me that all taxes and fees are paid at their end. They asked me to send all the relevant documentation over and they sorted the matter straight away. I had the package delivered the next day with nothing to pay. I was very impressed with the after sales service and the quality of goods delivered
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra British Cravings
Thanks Richard, for your kind review. I’m glad we were able to solve your issue and hope to serve you again! Happy holidays! 🎄
The extremely poor customer services from British Cravings
I received an email from DHL delivery to say that my delivery was happening today. Just afterwards, I received an email from British cravings saying that me delivery would be tomorrow. I emailed British Cravings to ask which was correct, and ended up exchanging emails with their extremely rude customer services department. I had only suggested that they make sure that I only have 1 date to stay at home for. I will not be dealing with such rude, and incompetent people again.
2. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra British Cravings
Hi Vicki, thanks for your review however we’d like to clarify a few things as it does not reflect what actually happened in our email exchange.
The confusion you experienced came entirely from DHL’s automated system, which displays both an estimated delivery date and a live tracking status. When you contacted us, we checked your tracking immediately and confirmed the correct live status, which showed your parcel was out for delivery that same day. All notifications you receive come from DHL, not from us and we cannot edit, alter, or control any of them.
Despite providing the correct information, your responses included several personal insults and accusations toward our staff, including comments about our competence and professionalism. Even so, we continued responding promptly and clarified the situation for you.
Your delivery arrived as scheduled, and no incorrect information was ever sent from British Cravings.
We always welcome fair feedback, but this review does not accurately represent the facts or the conduct shown during the conversation
Delivery was quick and great care was…
Delivery was quick and great care was taken to ensure contents were packaged carefully.
26. oktober 2025
Svar fra British Cravings
Hi Wayne, thanks for your kind review. Hope you enjoy the biscuits! Happy holidays 🎄
I never received my order
I never received my order. The tracking info says it’s undeliverable and being disposed of. So I paid and never got it.
22. september 2025
Svar fra British Cravings
Hi Tabitha, thanks for your review however let’s clarify a few things.
According to UPS records, they initiated contact on September 25th to obtain an import ID, which is now a U.S. Customs requirement for clearing international packages. This information can only be provided by the recipient, as it typically involves personal identification details such as an SSN or EIN.
As no response was received, UPS disposed of the shipment rather than returning it. Unfortunately, once a package enters the destination country, it falls under customs control, and we are unable to intervene or retrieve it.
As stated in our terms and conditions (agreed to at checkout), refunds are only issued for packages returned to us. We have contacted UPS to review their handling of this case, but we are unable to issue a refund for goods that were disposed of by customs.
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