Brightr® Sleep Anmeldelser 1 356

If you don't want to waste your time and money, don't deal with this company. I ordered a pillow in February which came with two snags on the case and a terrible chemical smell. After going through a dreadful return process (they need to approve it) and paying over £10 to return it, I never received my money back. It's now been over 6 weeks, I've chased them 3 times and received over-polite emails back but no refund. As I've already told them I'm my last email, I'm now planning on reporting them to Trading standards. Avoid these guys, they are a scam.

Fabulous mattress topper very well made and amazing nights sleep with it and so comfortable sleeping on a cloud

Like numerous other people on this site I ordered a topper in Dec 2025, found it not suitable (had back surgery and not enough support) so returned it for a refund under their '100 night comfort trial'. It was delivered back to them on 27 February. Following countless emails which have implied the repayment was forthcoming I had a message on 7 April saying: "From what I can see, it has been processed on our end, but I have now escalated the matter as urgent to our finance department for further investigation. If there are any issues, we will work to resolve them as quickly as possible".
They are dishonest and should be struck off for fraud.

The website was easy to navigate with plenty of information about each product. Ordering was straight forward and my pillow arrived as stated, very well packaged and as described. The pillow itself is super comfy and adjustable and after a couple of nights where I altered the filling quantity, I now have the best pillow I've had in years and I dont wake up with neck pain!

Excellent pillow,first time I've woken up without neck pain for a year,very firm and also lightweight,I have right side spasticity and once I had adjusted it to my shoulder to head depth I've been able to sleep for six hrs without waking up because of neck pain

I’d give zero stars if it was possible. DO NOT BUY from this company, they are a bunch of robbing B@£stards. You will not get a refund despite following their returns policy. They eventually respond to emails telling you the refunds been processed. It doesn’t take over a month to refund anyone. They have no intention of giving you your money back for utter tat. Looks like I will be seeking legal advice and court action. I think I may also contact our local newspaper and ITV news, I’m sure they’d be interested in hearing about a scamming company.

I ordered a mattress from Bright through Debenhams. After returning it, I never received my refund.
Both Bright and Debenhams have ignored the issue completely. Zero professionalism. The delivery was fast, but when it comes to getting your money back, it suddenly becomes impossible.
This case will have to go to court. I strongly do not recommend. A complete waste of time, money, and nerves.

Worse company in the universe. Do not buy anything from them. After 100 days they sent a label which was not working when i contacted them they did not reply after some days they replied saying, the label is passed 10 days so i am not entitled to a return. I have referred them to trading standards. bunch of thieves. Update, the return code issued on 26th January was not valid as it was not accepted by Evri,I messaged you on 31st January to inform you. But keep lying saying i did not use within 14 days.. such a dishonest company

Awful products. Purchased a mattress topper that’s ill sized, doesn’t stay flat to mattress and was a complete waste of money. Poorly designed rubbish. Their customer service is also questionable as they wouldn’t take a return of a product out of the packaging.

Easy to order.
Communication good
Description of item spot on
Informed delivery
Item as described. Comfy with my arthritis protection cover great idea

Nothing wrong with the company or goods, unfortunately I had to return mine as did my back no good at all. My problem is getting the refund, keep getting fobbed off. Returned 12th Feb and to date no sign of refund although I keep in touch with them.

Took the plunge with ordering an on-line product for personal sleep, but happy I did!
Pillows exact firmness I needed -so many other fall short
Body pillows a lovely surprise...great back support when knee is on them..whilst hugging higher up. It's just the storage of them in our small house!

I ordered the moonhug pillow. It arrived within a few days and I find the pillow really comfortable and it has definitely helped my neck and jaw pain. My only complaint is that I wish they did a softer pillowcase for it as the one it comes with is not that soft/smooth on your face.

Top quality product fantastic night sleep

I didn’t realise how much of a difference the right pillow could make until I found Brightr Sleep. These pillows are incredibly comfortable and supportive — helping me settle more easily and wake feeling more rested. A small change that’s made a big difference. Thank you 💫

The delivery was quick and easy.The mattress topper is fantastic.My back doesn't bother me any more.I also received a free pillow which is great.I sleep so much better.

Excellent topper.my sleep has improved ten fold

I returned two pillows over a month ago and had no refund of them. There great when you want to buy item but when it comes to having your money back they don’t respond. I would buy again from this company