Catherine assisted me in full with a small issue with my order. She made it no problem to resolve, a simple exchange of emails and Catherine had it all sorted for me. She even followed up with confi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
-Products are good quality for school uniforms. -Site quite simple but do the job. -Return not free but straight forward and refund done quite quickly. -Too long delivery lead time, especially dur... Vis mer
Selskapet har svart
I've been a customer for years now and only recently received a faulty item for the first time. Cindy was super helpful and resolved my issue quickly and a replacement item was sent promptly.
Selskapet har svart
I recently purchased a PE T-shirt from Brigade, but unfortunately the embroidered badge on the front was faulty. I contacted Brigade to let them know, and I was very impressed with how promptly th... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Leading UK manufacturer and suppliers of quality embroidered & printed school uniforms and school accessories for over 25 years.
Kontaktopplysninger
15 Binns Close, CV4 9TB, Coventry, Storbritannia
- https://www.brigade.uk.com
- https://www.brigade.uk.com
- brigade.uk.com
4,5
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Absolutely hate the order processing…
Absolutely hate the order processing here BUT Elle saved the day. Outstanding customer service from Elle and ive been dealing with Brigade for the last 4 years and Elle service has been top tier!! Cannot fault her.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for taking the time to leave your feedback! We’re delighted to hear that Elle was able to provide such outstanding service – we’ll be sure to pass your kind words on to her.
We really appreciate your loyalty over the past four years and your patience with our order process. Your support means a lot to us, and we’re thrilled that Elle was able to make your experience a positive one.
Thanks again for your wonderful review!
Loads of issues with the couriers
Loads of issues with the couriers, quite frankly they are useless, however as soon as I managed to speak to Kelly from Brigade she was a star and did everything she could to get my items to me so thank you Kelly I wouldn't have got anything sorted if it wasn't for you :)
23. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your lovely review!
We’re are again really sorry for the frustration caused by the courier issues, but we’re delighted we was able to step in and get everything resolved for you. Your patience and understanding was very much appreciated, and we’re so pleased to hear you’re happy with the service in the end.
Thank you for choosing Brigade!
Elle was fantastic at promptly sorting…
Elle was fantastic at promptly sorting out my order. Great customer service!
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your kind review!
We’re so pleased to hear that you were happy with the service you received and that Elle was able to get everything sorted for you so promptly.
Thank you for choosing Brigade, and we look forward to serving you again soon.
Absolutely fantastic company
Absolutely fantastic company, have gone above and beyond, providing excellent support. Made my daughters day and even included a little treat. Kelly was fantastic and very quick to come back to me.
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your wonderful review! 💙
We’re absolutely delighted to hear that you were happy with the support you received and that your daughter’s day was made — that truly means a lot to us. We always aim to go above and beyond for our customers, so it’s lovely to know that effort made a difference.
Thank you for choosing Brigade, and we hope to serve you again soon!
Sweatshirts
Well I bought a few sweatshirts from Brigade and at first they messed up with my delivery and sent me the wrong items so I contacted them and straight away they sent me a replacement. Elle was great and sorted out everything straight away Thank you
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for taking the time to leave your review!
We’re really sorry again for the mix-up with your original delivery but are delighted to hear that Elle was able to get everything sorted for you quickly. We’ll be sure to pass on your kind feedback to her — she’ll be so pleased to hear it!
We really appreciate your understanding and are glad you’re happy with the outcome. Thank you for choosing Brigade — we look forward to serving you again soon!
Great customer service
Had a small issue with a product, but the Brigade team were super helpful and sorted me a refund really quickly. Their customer service is brilliant which made the whole process so easy. I’ll definitely be buying from them again! Thank you
22. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your kind review!
We’re really glad to hear our team could resolve the issue quickly for you and that you were happy with the service you received. We always aim to make things as easy and stress-free as possible for our customers, so your feedback means a lot.
We really appreciate your support — and we look forward to welcoming you back again soon!
I have ordered twice now....
I have ordered twice now from this company. I had an issue with the second order and I am so impressed by their customer service in resolving the issue!!
Warm Regards!
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your continued support and for taking the time to leave such a kind review! We're really pleased to hear that our customer service team was able to resolve the issue quickly and to your satisfaction. We truly value your custom and look forward to serving you again in the future!
Great Customer Support guidance and support
I wanted help with my order and contacted Brigade customer support. Elle from the CS team helped me with the issue with my order. I really appreciate her timely help. I was very well guided by Elle.
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your kind feedback! We’re delighted to hear that Elle was able to provide timely and helpful support with your order. We appreciate your recognition and are always here to assist you.
The Brigade Team
Elle Was so helpful this morning…
Elle Was so helpful this morning helping me out with my order. Made my day! Thank you for your kindness and time :)
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your kind words! We’re thrilled Elle could help and make your day a little brighter. We’re always here if you need anything else!
The Brigade Team
Replacement school bag…
Issue with one of the school bags that I had purchased. Elle very quickly arranged for replacement school bag which I received within a couple of days and she emailed me afterwards to ensure I had received it. Very good and efficient service.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for sharing your experience. We're delighted Elle was able to assist so promptly and ensure everything was followed up smoothly. It's great to know the replacement arrived quickly and met your expectations.
The Brigade Team
After contacting Bridage clothing…
After contacting Bridage clothing regarding a faulty jumper, they were very quick to replace and get it send out. Huge thank you to Elle for making it a smooth and easy process.
6. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your kind feedback. We're so pleased to hear that the replacement process was smooth and that Elle was able to assist you promptly. We really appreciate you taking the time to share your experience.
The Brigade Team
Order school clothes Highfurlong blackpool
Order - 1217955
Very disappointed with this order. Waited more than 2 months and only got a response when I emailed to see what was happening. I was informed they were lost in transit as this was school clothes we had to send our daughter in complete different outfits. Was told they would mark the order as urgent for next delivery and even that took a long time in coming . Never had any other response other than after sending my first email.
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
We're very sorry for the delay you experienced. Unfortunately, we were not aware of an issue with your delivery until you contacted us on 1st October. As soon as this was brought to our attention, we arranged a replacement order which was delivered as quickly as possible. We understand how important school uniform is and sincerely apologise for the delay inconvenience you experienced.
Kind regards
Kelly Holcroft
Customer Service Manager
Very good communication
Excellent customer service. Ordered uniforms mid September and was also moving house. Reached out to Brigade Clothing Ltd and they managed to search, locate and redirect my parcel to the school. Kelly from customer service was very responsive and considerate.
Would also like to add the clothes are great quality.
17. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your lovely feedback. We're so pleased to hear that we were able to assist you during your house move and ensure your parcel reached the school safely. We're also delighted to know you're happy with the quality of the uniform. If we can help with anything else in future, please don’t hesitate to get in touch.
Great customer service
Yet to receive my order, great customer service! Thanks for your help Elle
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your kind comments. We're glad to hear Elle was able to assist you. Please don’t hesitate to get in touch if you need any further support.
School uniform- awful company
School uniform- awful company.
Website is like something from the 90s ordered one jumper it’s taken 4 weeks to come and they charged £4,50 for delivery for it too. Madness .
Do better in this climate
29. august 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for taking the time to leave a review. We're very sorry to hear of your disappointment and would welcome the opportunity to look into this further for you.
We previously submitted a request for more information via Trustpilot so we could identify your order, but unfortunately haven’t received a response. Without further details, we’re unable to locate any record of your order or a previous enquiry, which limits our ability to assist you directly.
With regard to the delay, please note that during our peak summer period, lead times are extended due to the high volume of orders we receive. To help manage expectations, we set clear summer ordering deadlines and communicate these in advance to all our partner schools, as well as to parents who have registered or placed orders with us.
We completely understand how frustrating delays can be, especially when preparing for the new school year, and we're truly sorry if your order was affected.
If you are still in need of support, please don’t hesitate to contact us directly at sales@brigade.uk.com
with your order number or any additional details, and we’ll be happy to help.
Thank you again for your feedback.
Kind regards
Kelly Holcroft
Customer Services Manager
Amazing customer service
Couldn’t recommend the customer service enough, especially Elle. After my initial order had been lost, she processed a replacement and got it dispatched within a few days. She kept me updated and sent me an email the morning of delivery with the tracking number so I could keep an eye on the status of delivery. Thank you again Elle!
3. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your kind feedback. We're pleased to hear that Elle was able to support you promptly and keep you well informed throughout the process. Your comments have been passed on to her. Should you require any further assistance in future, please don’t hesitate to contact us.
The Brigade Team
Quick response
Some items in my order were incorrectly sized. The response from Kelly at Brigade was fantastic and the items were swiftly replaced! Much appreciated!
30. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your kind review! We're sorry for the initial sizing issue, but we're thrilled to hear we was able to help quickly. We truly appreciate your understanding and support!
A company that looks after it's customers well.
Elle and her colleagues were very helpful to replace an item that was sent in error. Kept me fully informed.
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you for your wonderful feedback! We’re proud to be a company that truly values looking after our customers. Elle and the team always strive to provide helpful and transparent service, and we’re glad this was reflected in your experience. We appreciate your support!
You are a star ⭐ Kelly
I am so grateful to Kelly, who was able to acknowledge my concerns that I had and was able to sort it out in a calm , kind and caring manner.
She was super efficient and was very understanding to my problem.
She was very supportive and helpful and quick to resolve my issues.
God bless her abundantly .
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your incredibly kind words! It truly means a lot to me to hear that I could help and support you during a stressful time. I’m grateful for your patience and understanding, and I’m always here if you need anything else. Wishing you all the best and many blessings! 🌟
Kind regards
Kelly Holcroft 🌼
Outstanding customer service
Outstanding customer service by Elle. My daughter's cardigan was way too big. I had to return it and order a size smaller.
Elle ensured I receive my order quickly and she went beyond to despatch the order sooner than it should and answered all my queries very patiently.
Thank you Elle, for your amazing service 😊
25. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brigade Clothing Ltd
Thank you so much for your lovely feedback! We’re delighted to hear that Elle went above and beyond to help you with the cardigan exchange. We’ll be sure to pass on your kind words—Elle will be thrilled to hear them! 😊
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.