Brakes Anmeldelser 

After weeks of damaged deliveries, missing items, poor communication and no notice cancellations I am sorry to say that I can no longer trust this company.

A huge order scheduled and confirmed for Friday 11 June, simply didn’t arrive, after so many attempts to find out where my order was I got a phone call at 4pm telling me due to a lack of drivers my order would be cancelled! 4pm on a Friday, every item we needed for weekend service. Left me high and dry.

To top it off, they debited the money and now over a week later I am chasing refunds.

Absolutely avoid this company. I would rather drive around and pick everything up myself than trust Brakes to actually deliver what I pay for.

Such a shame.

I always believe that all business should be given a fair chance of putting things right as all businesses suffer from tough times. During the pandemic, we have always ordered from them and I felt that I was actually a customer. Since then, they have gone from ok to bad to frustrating to worse to nonsense!

From wedding catering that was half baked because of them, orders being missing and then charging it and orders being promised on a certain date, then moved back NOT ONCE, NOT TWICE, NOT THRICE BUT I DON'T KNOW HOW MANY TIMES!

Now they are enforcing a £250 minimum order saying that this will help, what if I order within the minimum and it doesn't arrive? Who loses out? All you get is an automated phonemail saying 'due to unprecedented demand, we....'.

No account manager calling, apparently working flat out to help. If Brakes are really doing something, why isn't it getting better?

Instead of me getting a survey call from a company you pay about how we feel about our delivery, maybe you should spend those resources into getting more staff or drivers!

We businesses don't want false promises or false hopes, we have a livelihood to run and frankly, you are affecting it! We businesses don't want to hear any apologies, we want solutions! Just because we are a small business doesn't mean that you should prioritise the big companies that brings you more money! That's greed! Remember, we were there when they were not!

For those thinking of joining Brakes, think carefully, I don't discourage or encourage you. You need to decide for yourselves. Just remember the points I have raised because I was in your position before!

If there are other companies there that treats all business equally, whether they are small or big, please do message me.

What a shambles of a company, they don't care about small business (just demanded a £250 minimum order value). They rolled my delivery 2 times and then lied about when it was coming and got told the driver had returned to the warehouse (2 mins later he drives down the road and finally delivers), they double charged me as they failed to cancel the first order which then also meant their drivers turned up when we were closed. Getting through to your own account manager or have them respond to an email is virtually impossible and then when you call to complain you get told your being rude and they hang up (no swearing or being personal to them). Its okay for this company to treat customers (I'm a new business trying to build a reputation) like absolute dirt and not even as much as a small credit note just more empty apologies and lies.

If you are looking to join Brakes as a customer I would strongly suggest you look elsewhere.

Latest news just in Brakes to rename there brand to BROKEN. I got more satisfaction out of the England game last night than I have with the whole experience with brakes lately, totally rubbish, delivery days changed without being told, missing products when they do decide to deliver. When placing an order on line they say all products are in stock and on the day of our limited one day a week delivery the order has change like magic to crosses on our order saying not in stock!! And today we have an email saying a minimum order must be above £250. Well we would be able to spend that amount but you never have the stock!! With no customer service and no stock they will have no business soon and when that happens I will smile. We have been a customer for 20+years and now we are moving on. Why should we put up with this just because we are a small independent restaurant, the divorce papers are in the post and you can stick your nectar points where the sun doesn’t shine.

COMPLETELY USELESS AND BLAMING THE "UNPRESIDENTED" PANDEMIC. YOU KNOW - THE ONE THATS BEEN HERE FOR 18 MONTHS. AND APPARENTLY NO ONE TOLD THEM THAT 75% OF HOSPITALITY WAS REOPENING ON MAY 17th. IT WAS A SURPRISE THAT AFTER 5 MONTHS OF LOCK DOWN HOSPITALITY OPENED AND THEY NEEDED FOOD. ITS NOT THE PANDEMIC THATS THE PROBLEM. ITS THEM. WE'VE NOW GOT NEW SUPPLIERS AND I REALLY CANT WAIT TILL THEY COME KNOCKING AND WANT OUR BUSINESS BACK!! I WILL DELIGHT IN TELLING THEM WHERE THEY CAN STUFF THEIR SPECIAL OFFERS.

Total rubbish! For the second time this week I have received automatic text message that my goods won’t be delivered. Items that I need for weekend they will deliver on Monday. Total joke.

*Updated Review* Service has been brilliant from start to finish, the online ordering website is very easy to use and the item arrived the following day.

I had previously wrote a negative review as a member of our staff failed to communicate with us that the item had been delivered which led us to believe it was Brakes fault, the member of staff has only just told us that the item arrived (moral of the story, don't jump until you look)

Apologies for the misundertsanding and look forward to doing continued business with yourselves, Love Sea King Fish Bar x

Dont bother to deliver
All week Brakes did not deliver to us.
Amazing.... no customer care at all.
Pointless to contact custumers care.
Spend hours on the phone and they can't do anything..
Even area manager had no answer for that extremely bad service..
We have to give the face to our custumers and apologise for others...

Such a bad service.every time they mess my order and delaying though order early and confirm with them

Absolutely disgusting service, taking orders & confirming delivery day, then failing to deliver on the day with no notice, avoid this company if you care about your business

Shocking service lately. Tried to place an order two weeks ago by the temporary, earlier cut-off as requested. Order wouldn't go through and when I called I was told they'd decided they weren't going to deliver to smaller business for the next couple of days, dropping my business right in it.

Now today I can't get on their website to place an order and can't get through on the phone.

Started worked last Monday as a temp agent all good with the training manager tonight meet a team leader just for 10mn told me to leave when i asked the reason told me "i just don't like you" when i ask if i can talk to the manager he walked me all the way to the door worst ever experience in my life. Was so happy to work there but now not sure.

This company should be lower than a zero! DO NOT USE THIS COMPANY as they will destroy your business! Deliveries never turn up!!

Hi,

I have called on several occasions and your teams do not care whatsoever. Our account Manager actually told me to take our business elsewhere!

This is exactly what we will be doing.

Not sure what is going on at Brakes but the service has absolutely gone to pieces, Dreadful service. Will not be using them anymore.

i worked for this company for over 19 years at grantham depot,because of my attendance due to mental health they sacked me in june last year,after working thru the first lockdown,so much for the company supporting staff with mental health issues,they dont give a ==== if you work on the shop floor,unlike the office upstairs living in there clicky little world,bunch of tossers !!!!!!!!

Online ordering was OK, waited 1 week for delivery, the delivery turned up on time and in an 18-tonne lorry.
The vegetables were not good, luckily I used most of them on the day of delivery, the fruit was expensive and not great, £11.50 worth of apples are going in the bin, they are passed the good stage.
The meat looks good and well presented.
Because I am a new customer and this was my first order I wanted to call them to discuss my issues, unfortunately after waiting and pushing all sorts of numbers I get through to a girl that was simply not interested, so they have now lost another customer through poor customer service
My Order number was ECO4220804 customer number 1700168

Worst company to work with downright scam. Prices displayed are not actual prices

Sales staff basically lied to get our business missing out important information in conversations and emails . Buried in t&c were clauses that apparently justified dramatic price rises and non fulfilment of voucher back offer. AVOID

Brakes at their best yet today!
We've got an important event on tomorrow morning and because "we no longer trust brakes will deliver on time" we decided to have all items needed for our event delivered the day before. How wrong were we...?! We called 2x times to chase. The delivery turned up at 5:27pm rather then between the promised delivery slot (8am - 12noon). When the driver turned up he did not have the full delivery either. When we called the customer support a very unhelpful gentleman called Karl told us that we should have chased the delivery in the morning not at this time and that we have missed the deadline and therefore there was nothing he could do for us.... Are you actually kidding? You've delivered 5 hours after the deadline, you've not delivered all the items and you suggest this is our fault? Very very disappointing

Try getting your money back from this company. Do not give them your card details, pay cash or use someone else.