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For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

BOSSU is such a dirty company. What a scam this company is and their customer service has definitely dropped off. They just take money from customer but don't give right product.

Vurdert til 5 av 5 stjerner

Very easy to navigate online with super quick delivery, it arrived next working day with dpd. very condition, vr headset looked like new. Lovely 2nd Oculus. Very good communication with updates. Thank... Vis mer

Vurdert til 1 av 5 stjerner

Be careful buying from this company. We bought a Xbox from them which has stopped working. We have attempted to contact Bossu as the Xbox is still under warranty but they are not coming back to us. We... Vis mer

Vurdert til 5 av 5 stjerner

I was a bit hesitant to buy a refurbished Series X, but I'm so glad I did. The console arrived in immaculate condition and functions just like a brand-new one. The packaging was secure, and the delive... Vis mer

Informasjon om virksomheten

  1. Butikk med tilbehør til mobiltelefoner

Skrevet av virksomheten

The go-to online retailer for refurbished tech and personalised tech accessories. Whether you need to buy/sell game consoles(PlayStation/Xbox) or iPhones refurbished to a high standard, or premium customised phone cases for your iPhone, Samsung or Google Pixel, we have it all. We care about the environment, recycling techology is an intrinsic part of BOSSU's ethos, that's why we offer the best prices for your game consoles(PlayStation, Xbox, Nintendo) and iPhones

Kontaktopplysninger

3,3

Middels

TrustScore 3.5 av 5

120 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har ikke svart på negative anmeldelser

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 1 av 5 stjerner

What a joke of a company

What a joke of a company ordered 2 weeks prior of when I needed something when the website stated will be delivered in 2/3 days 2 weeks down the line nothing tried to contact customer services twice and had no response also tried to use online chat they told me to email them which I said I had twice and they said that's all they could do. It is disgusting and unprofessional please be more accurate with delivery times after paying for faster delivery and not receiving it at all is a joke! I want to be refunded in full after this experience. Just awful.

8. august 2024
Anmeldelse skrevet uten oppfordring
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Svar fra BOSSU

Dear Ally,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We completely understand your frustration regarding the delayed delivery, and we regret that this issue occurred.

As you mentioned, there was indeed a delay due to an unforeseen logistics issue with our courier, Royal Mail. This is not the level of service we strive to provide, and we are sorry that this impacted your experience with us. We did our best to rectify the situation by providing a free return label and ensuring the item was eventually delivered to you.

We understand that waiting longer than expected is disappointing, especially when you paid for expedited delivery. Please know that we take these concerns seriously and have since reviewed our processes with Royal Mail to prevent such issues from happening in the future.

Regarding your request for a refund, it’s important to note that your item was successfully delivered and received, as confirmed by the courier. We have also noted that a chargeback attempt was made, which was unfortunately rejected due to this proof of delivery. While we understand your dissatisfaction, we believe we have done everything within our power to resolve the matter, including offering a free return for your convenience.

We always aim to be transparent and fair in our dealings, and we regret that this situation has left you feeling otherwise. Should you still wish to return the item, we remain open to assisting you with this process. Your satisfaction is important to us, and we would like the opportunity to regain your trust.

We apologize once again for the inconvenience you faced and thank you for your understanding as we continue to improve our service.

Vurdert til 1 av 5 stjerner

Never use this company

We received a faulty PS5 and controller , which ruined our daughters birthday, been trying to contact them since for a full refund/return and their complaints policy with no reply.
I have asked for the grievance policy due to this and still no reply, unprofessional company do not use.

5. august 2024
Anmeldelse skrevet uten oppfordring
Logoen til BOSSU

Svar fra BOSSU

Dear Bethany,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you encountered with your recent purchase of the PS5 and controller. We understand how important it is for everything to go smoothly, especially when it's for a special occasion like your daughter's birthday.

Regarding your request for a grievance policy, please note that as this is a consumer purchase, such a policy does not typically apply. However, we take all customer concerns very seriously and are committed to resolving any issues to your satisfaction.

To address the situation with the PS5 and controller, we offered a free return so that we could inspect the items and process a refund or exchange as needed. Since we have not yet received the return, we want to ensure that there are no further barriers to you completing this process. If you still wish to return the items or need assistance with setting up or troubleshooting the console, we are here to help.

Please let us know how you would like to proceed, and we will do everything we can to resolve this matter promptly. Your satisfaction is our priority, and we are keen to turn this experience around for you.

Once again, we apologize for any distress caused, and we appreciate your understanding as we work to make things right.

Vurdert til 5 av 5 stjerner

I was a bit hesitant to buy a…

I was a bit hesitant to buy a refurbished Series X, but I'm so glad I did. The console arrived in immaculate condition and functions just like a brand-new one. The packaging was secure, and the delivery was timely. Their customer service is top-notch too. Will definitely shop here again for my gaming needs.

3. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ps4 pro

Get a ps4 pro for my friend , had a delivery issue at beginning but customer service solved it quickly ,Good price, the product is amazing and my friend is happy with it!

17. juli 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Good products

I brought a Switch which was as advertised. I had an issue with the delivery that went over days quoted however this was resolved by the customer service team

11. juli 2024
Anmeldelse skrevet uten oppfordring

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.

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