As others have said, they mislead you into thinking you are dealing with booking.com We got suspicious as soon as we booked but they wouldn't refund. Fortunately the bank were awake and refunded. I... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer support team didn't give up and negotiated with the hotel until I got all the refund back. Great job and service!
Selskapet har svart
PROSIMY NIE REZERWOWAĆ NOCLEGÓW PRZEZ TĄ STRONĘ !!!. Nie współpracujemy z nimi a zdjęcia i część opisu są SKOPIOWANE z portalu booking.com. Wiele informacji zawartych na stronie booked.net a dotyczący... Vis mer
Selskapet har svart
Nuit réservée à l'aéroport de New Delhi avec annulation automatique jusqu'à la veille, annulation faite 2 semaines avant, confirmée par booked, mais finalement non effectuée auprès de l'hôtel. 200 € p... Vis mer
Selskapet har svart
2,1
Under middels
439 anmeldelser
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
mensonger
Il y a une différence entre ce qu'il y a écrit sur le site booked.net et la réalité une fois arrivé à l'hôtel. J'ai réservé une chambre spécifique de l'hôtel Barclay à Vancouver (chambre double avec lits doubles ou lits jumeaux) et je me suis retrouvée avec une chambre de gamme inférieure (un lit de 140cm). Bien sûr une fois sur place, on ne peut rien faire si ce n'est d'accepter la chambre....Inadmissible ! Je déconseille clairement de réserver via ce site.
20. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Hind,
We are very sorry to hear that this situation happened.
We tried to find information about your booking on the provided data, but found nothing.
We kindly ask you to send us a request on support@booked.net, along with the order number and a description of the situation. We will check and get back to you.
Correct reaction on problems
Our reservation was canceled by a third party, without letting us know. We found out when we arrived at the apartment and were send away.
Booked.net immediately paid back our deposit, and after request compensated partly our extra made costs.
11. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Good Roeland!
We are very sorry that this situation happened and at the same time we are glad that we were able to find a way out of this situation that suited you.
We hope that you will use our services again in the future and avoid this unpleasant experience.
I sent email to change my reservation…
I sent email to change my reservation from 2 nights to 1. I received a response - with a question from Jane (to ensure the appropriate date was cancelled). I did not receive a reply to confirm and tried to call the US phone # (during posted hours) - the recording says the help desk is closed. Today is the last day to make changes without penalty. Can someone help?
11. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Marisa Fontenot!
We see that your request is being processed by our support team. Please wait for the reply from our team.
un able to remove listed property
Hi,
I have my property listed in the Booked.net website without our permission, and now not sure how to take it down. I have sent emails to support @ booked.net asking their advise and we haven't got any response yet.
I need to take all my personal information off from their web site but the site does not provide any user access to do that.
Regards
Ingrid Riley.
4. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Ingrid Riley,
Thank you for alerting us.
Kindly note that our customer service department have received your request to remove your property from the website and already are working on your case.
Should you need any further assistance, please do note hesitate to get in contact with us.
Sincerely,
Booked.net team
Big problem
Big problem. Somehow booked.net have got into the hotel site website I booked in Thailand so the payment went through them rather than the hotel. The hotel is closed for renovations and not open for my booking date. Luckily I spoke to the hotel & they seem to think the booking is through expedia so maybe booking.net are agents of expedia. In any event I have emailed booked.net seeking a full refund and lodged a disputed transaction with Amex. We will wait on the result of the emails but I would be very careful dealing with booked.net
2. september 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Leigh Smith,
Kindly note that we are investigating your case and we have already responded to your email.
Please note that our customer support department working on your case and will update you as soon they will get a respond from our hotel suppliers.
Sincerely,
Booked.net team
I am a motel owner and they are costing…
I am a motel owner and they are costing us business with false advertising. Saying our rooms and rates are cheaper than what they are. They keep hanging up on me when I request the fix or removal.
UPDATE: Remove our motel off your site immediately. We are not sending in updated anything to you after the experience I have had.
27. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Sir or Madam,
Thank you for alerting us to this and we do apologise any inconvenience that you may have experienced during the incident.
Please note that we can easily change it if you advise the source with the correct data or send us a link to your property on the website and new descriptions/photos via WeTransfer.
Kindly send us email to support@booked.net and our Customer department agents will assist you.
Thank you in advance.
Sincerely Booked.net team
Great communication with the agent
Great communication with the agent, helpful information support.
25. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Alexandra Firsova!
Thank you for your feedback.
We were happy to help you with your request and also look forward to our further cooperation in the future.
It’s not nice agency.
Wir haben auch von diese Website gebucht, und für zwei Zimmer , das sollte schöne Urlaub zu sein und ein Zimmer ist bezahlt und das anderes Zimmer war storniert. Obwohl wir alles bezahlt haben. Wir versuchen auch booke.net in Deutschland anzurufen. Herr Thomas war dran und versucht zu erklären. Ich verstehe das nicht was er mir erklärt: system Problem, und Er hat gesagt , das Geld würde zurück überweisen auf Credit Card, am 15.08.2022 bis jetzt haben wir noch kein Geld zurück und müssen noch mal in Hotel bezahlen. Am Telefon Herr Thomas war nicht nett zu mir. Ich habe gesagt, das ist erstes und letztes Mal dass ich mit booked.net buchen. Ich werde nicht weiter empfehlen. Ich habe e Mail geschrieben, kein Antwort zurück.und anrufen aus Slowenien nach Deutschland, war auch nicht nett.
Am 25.08.2022
Endlich haben Sie mich Mal geantwortet, ich habe E Mail NICHT bekommen wegen STONIEREN von booked.net und ich habe E Mail Ihnen geschrieben, Booked.net hat mich nie geantwortet ich habe Rekord in mein e Mail postgang. Und ich habe mit booked.net von Deutschland gesprochen, ich habe noch gebetet ob Sie mir e Mail schrieben können, was wir machen sollen. Ich war freundlich… bis zum Schluss booked.net war nicht nett zu mir. Wenn Booked.net möchte, ich kann mein record noch zeigen. Was ich geschrieben habe, wie öft habe ich Sie angerufen. Ich habe alles … und wo ist e Mail , sie Sie gesagt haben, dass Sie mir geschrieben haben? Ich habe nicht. Booked.net hat gesagt, Sie würden schon am 15.08.2022 Geld zurück überweisen, bis jetzt am 25..08.2022 haben wir noch kein Geld zurück, wie lange kann noch dauert? Ich werde zum Polizei gehen und informieren.
Danke
P.s. komische… Booked.net kann mir e Mail nicht geschrieben aber bei Trustpilots , können Sie mir antworten.
** Am 26.08.2022 **
Das Geld ist auf dem Konto zurück. Es dauert 11 Tage .
23. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Sehr geehrte Frau Banjongjit Huber,
Vielen Dank für Ihr Feedback.
Wir haben Ihnen ausführlich auf all Ihre Fragen per Email und Telefon geantwortet.
Des Weitern wurde Ihnen an dem Tag Ihrer Reservierung per Email umgehend mitgeteilt, dass eine Ihrer Reservierungen nicht bestätigt wurde. Es wurden Ihnen mehrere Alternativen zur Verfügung gestellt, welche leider von Ihrer Seite unbeantwortet geblieben sind.
Aus diesem Grund wurde eine Ihrer Reservierungen storniert und das Geld auf Ihren Account zurück überwiesen. Es kann nicht mehr lange dauern, bis Sie die Rückerstattung erhalten, aber ich kann Ihnen versichern, dass Ihre Rückerstattung unseren Account verlassen hat.
Mit freundlichen Grüßen,
Booked.net - Team
They cancelled our reservation the…
They cancelled our reservation the night before our arrival to the hotel for technical reason. We made our reservation on March for August and they took the money on July, but they cancelled the reservation the night before.
We contacted them and they said that they cannot do anything about this.
The worst company and customer service!!! Not a trusted company to book your vacation!!
21. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Mika!
We sincerely apologize for the situation caused.
We assume that we are talking about an order that the partner canceled on their side due to a technical error that he had. However, for a detailed check, we need a request from you to our mail support@booked.net, since we did not find the details of the booking you're talking about.
Be careful
Be careful! This site is a scam! I booked a 120 meter suite in Antalya. Two weeks before the trip, I checked with the hotel that the reservation was indeed confirmed and I was told that instead of a suite, I was booked into one 24-meter room! I immediately called the website and the representative answered without caring that this is what is available and I can cancel. I had to pay more money on another site. Do not order from there!!
21. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Miki!
We are very sorry that this situation has arisen.
We receive information about rooms, descriptions, photos, etc. automatically from partners, so we provide the data exactly in the form in which they were sent to us. We have no reason to deceive customers and provide them with incorrect information.
In order to consider your request in more detail, please send us a request to support@booked.net and we will be happy to help you with the situation.
Any help to customer
I have made a reservation and I made a mistake of digitation for one day. I have written immediately to change but I haven’t receive any assistance from customer service. I have lost my money
19. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Danilo Fago,
Thank you for your feedback!
As you were advised at the time of the confirmation and via EMail, this booking has been made under special cancellation conditions. This means that it is non-refundable/non-amendable and once made, we cannot make changes or waive charges. Please note that these are the same conditions we receive from our suppliers and Hoteliers.
We endeavor to assist you and offer flexibility wherever possible, however, in this instance we are unable to complete your request.
Thank you for your understanding regarding this matter.
Sincerely,
Booked.net - Team
I am appreciative of how well the staff…
I am appreciative of how well the staff worked with me to resolve a problem. They were professional and helpful.
18. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Client,
Thank you for the feedback. It made our team very happy We are so happy you have enjoyed our service and we are grateful that you have made your booking reservation on on website Booked.net
We wish you all the best and hope that that you will use our website again in the nearest future.
Sincerely,
Booked.net team
Unreliable
Originally the hotel booking was fine, we even called the hotel to make sure of it. One week before the holiday we got an email that the booking was cancelled without any given reason. When we called the hotel to ask what happened they told us the booking had been cancelled weeks ago already.
16. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Sir/Madam,
We are truly sorry that this happened.
In order to sort out your issue, please send us a letter on support@booked.net cause we do not find out your request.
We will definitely help you.
AVOID
AVOID! This hotel was booked months ago. It was incredibly difficult with work to make arrangements and I have two kids which they don’t care about even though it’s a child friendly all inclusive hotel. My whole family is there, cousins, ants, grandparents we have paid £2000 for tickets plus £4000 for the hotel so we can have a family holiday and they are telling me two days before that it is cancelled because of a mistake they made! Two days before! Absolutely despicable you have ruined our holidays.
15. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Eleni Mpratsika Afrodit,
Please accept the apologies for the inconveniences caused.
All explanation regarding the situation we gave to your email address, please check.
Also, you will get back the money within 1-2 days.
Horrible
Horrible, nos presentamos en el hotel, reservado y ya pagado confirmado por booked, habían cancelado por su cuenta. Nadie respondía, no teníamos donde alojarnos, tirados y sin el dinero.
12. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Hello Amparo Ramos!
We are truly sorry that this happened.
In order to sort out your issue, please send us a letter on support@booked.net cause we do not find out your request.
We will definitely help you.
Booked a hotel in Cuba
Booked a hotel in Cuba, and right away customer service dove in as it was not available. They found me a new one and since my trip was cancelled at the last minute did everything for the reimbursement. Great team! Perfect response time. Thank you Viktoria !
12. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Marie,
It was a pleasure to help you.
Thank you for choosing us for booking a property!
Do not use
Booked through booknet, received confirmation email but turned up to accommodation to find it had been double booked. This also happened to a friend I was travelling with. On contacting them the email informing me of the issue suddenly appeared.
11. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Joseph Brooks!
Please accept the apologies for the inconveniences caused.
Please provide us with details to support@booked.net so that we can find your booking and help you.
Betrüger!
Betrüger!
Wir haben gebucht, Geld wurde abgebucht, wir haben eine Buchungsbestätigung erhalten.
Am betreffenden Tag abends im Hotel angekommen teilte man uns mit, dass das Zimmer am Vortag storniert wurde und mittlerweile belegt ist. Hotel ausgebucht. Hauptreisezeit. In der Nacht anderes Hotel suchen...
Hotline hebt 30 Minuten nicht ab, spricht schlecht englisch, teilt mit, dass die Bearbeitung dauern wird und schaltet mich dann wieder auf ein Tonband wo ich nach weiteren 30 Minuten raus geworfen werde. 12:00 Stunden später noch kein Rückruf. Beschwerdeemail nicht beantwortet.
Buchungsnummer 196-120034
11. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear Thomas Novotny,
Please accept the apologies for the inconveniences caused.
The email with the information regarding the situation was sent right after the call has been disconnected for some unexplainable reason.
All explanation we gave to your email address, please check.
You will get back the money within 1-2 days.
Première expérience réussie !!
Très bonne expérience sur ce site car je viens d'y réserver un hôtel pour un séjour à Londres pour le mois d'août. J'ai dû par la suite modifier mes dates de réservation et ma demande a été traitée rapidement. Je remercie Saule pour son professionnalisme. 🙂🙏
2. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Dear ELISE MEFFO,
Thank you for the feedback.
We appreciate it.
da booking.com magicamante a booked.net e addio soldi
ho prenotato tramite booking.com che mi ha trasferito nella fase del pagamento al sito booked.net . ho pagato 516 € in carta di credito ed ancora nonostante risulta sul sito pagata e prenotazione attiva l'albergo non sa nulla. ho contattato mille volte l'assistenza...ma senza risultato...unica soluzione denuncia presso i carabinieri e blocca carta di credito..
NON ACQUISTATE NE DA BOOKE.NET - NE DA BOOKING.COM CHE SE NE LAVANO LE MANI
non frega un cazzzzz. a nessuno se ti inculano i soldi
AGGIORNAMENTO 08.08.2022 : MI DICONO DI PAZIENTARE ANCORA 4 GIORNI..(E' DAL 19 LUGLIO CHE ASPETTO) - ( Non siamo una società di truffa e siamo molto dispiaciuti che tu la pensi così.
La tua richiesta è in corso. Ci vorrà del tempo per risolverlo, quindi ti chiediamo di concederci più di 4 giorni per fornirti una soluzione finale.
Per favore sii paziente.)
voi che dite rimborseranno? oppure è solo una frase standard per temporeggiare.
Rimborso alla fine ricevuto....
Alleluia
7. august 2022
Anmeldelse skrevet uten oppfordring
Svar fra Booked.net
Gentile Angelo!
Siamo molto dispiaciuti che sia successo.
Come possiamo vedere, la vostra richiesta viene elaborata dal nostro servizio clienti. Si prega di attendere una risposta alla vostra mail.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.