basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Vis mer
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Vis mer
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
An online grocery store where you can find all your favourite authentic products!
Kontaktopplysninger
London, Storbritannia
- +447853910492
- Help@bonvila.com
- bonvila.com
4,7
Enestående
527 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great range of products and excellent…
Great range of products and excellent service from the website all the way to delivery.
3. februar 2022
Fabulous Service, Fantastic Products!
It's always a pleasure to receive my Bonvila delivery, the packing for chilled foods is extremely impressive and the products are always super fresh!
3. februar 2022
Quality and reliable
A brand that is always indispensable for us with its quality. We make sure to shop every month. It is an online market that has won us over with its collaborative and help showing that they value the customer even in the smallest problem.
26. januar 2022
Anmeldelse skrevet uten oppfordring
Excellent!
They have become the only point of our shopping with their wide product selection, fast shipping and trustworthy staff. Thank you so much for everything!
26. januar 2022
Anmeldelse skrevet uten oppfordring
Yufkalari gayet tazeydi
Yufkalari gayet tazeydi, haftasonu kahvaltisinda sigara boregi yapip keyifle yenebilir:)
25. januar 2022
Anmeldelse skrevet uten oppfordring
Bonvila is always my first choice!
Bonvila is always my first choice with its wide product catalog, local products, fast and great delivery!
21. januar 2022
Anmeldelse skrevet uten oppfordring
I moved to London last year and Bonvila…
I moved to London last year and Bonvila changed my life! I am not far away from Turkish food anymore. They are super fast, products and brands are really quality and I can find whatever I want. Especially, lahmacun, simit and arpa sehriye are my favorite products. Thanks Bonvila, I can feel like at home!
20. januar 2022
Anmeldelse skrevet uten oppfordring
Highly Recommended !
They are one of the warmest company i have ever met. Beside their profuct quality, I can contact them whenever i want, they are helping me with my every occassion. When i want a new product somehow they find it. Especially the taste of Yucca i really love !
19. januar 2022
Anmeldelse skrevet uten oppfordring
Super fast delivery!
Super fast New Years Eve delivery of gorgeous foods and treats - excellent customer service - will order again soon! Thank you, Kirsty
12. januar 2022
Fast and easy
9. januar 2022
Grateful for Bonvila
Amazing service and a wonderful range of products. Thankful for Bonvila
5. januar 2022
Not happy with my last order
Not happy with my last order. All foods were in a large box and some of them were smashed because of the weight. Also there was hair in one of the bakery product so couldn't eat them. Ezine Cheese taste was like its expired but not on the package. Also delivery company left the box to another door without any notice.
5. januar 2022
Svar fra Bonvila
Hey Saffet, Thank you for your feedback, very helpful.
DHL must have delivered it next door because no one was home but you are right they should have left a note under your door saying where they dropped it, did you not receive a notification?
The ezine peyniri, I'm assuming you are referring to Sutas? There is still plenty of date on it, we will however let Sutas know about this.
In regards to the hair, which product was it specifically so we can take it up with the supplier.
With respect to the packaging, we try to package it the best way we can, in transit at times the products inside may move around and damage one another. But we can guarantee that we are packaging it the best way we can.
Give us a call on the helpline any time and we can give you a goodwill discount or talk things out :)
Communication is key!
I received a substitution which I…
I received a substitution which I wouldn’t be buying under normal circumstances. I was shocked because I chose no substitutions when I was placing my order. What I received was £2 cheaper but I was still charged for the other item.
The same thing happened at my last order and when I complained I received a refund. However I had to keep and pay for the substitutions.
3. januar 2022
Good quality Turkish food
Good quality Turkish food, excellent service and timely delivery. Thank you Bonvila!
11. desember 2021
I have received rotten Biber dolma…
I have received rotten Biber dolma (green peppers) in my last order which was supposed to be fresh.
This is not the first time I have had this problem and informed their business account about it.
For the first time I had it, the lady was very helpful and send me another parcel the next day w/o any fuss.
But this time, there is no reply yet after 10 days, they wrote that they are sorry about what I am experiencing.
I am Turkish, Bonvila is my favorite online shop because of its wide range of Turkish brands and supplies.
Please do not send vegetables that are not fresh to your customers, it is really inattentive behavior for an online shop.
10. desember 2021
can be improved
10. desember 2021
They have a great customer service
8. desember 2021
Great service
Great service, wine delivered when promised and a few free chocolate bars which was a lovely gesture, will definitely use again when I’ve drank my supply of Yakut
4. desember 2021
Anmeldelse skrevet uten oppfordring
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