basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Vis mer
With Bonvila, the quality of the customer service is as good as the quality of the products. In case of any issue, it is quickly resolved by the staff. Happy to shop at Bonvila since the beginning o... Vis mer
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Vis mer
Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
An online grocery store where you can find all your favourite authentic products!
Kontaktopplysninger
London, Storbritannia
- +447853910492
- Help@bonvila.com
- bonvila.com
4,7
Enestående
527 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Proper and timely delivery as usual
Proper and timely delivery as usual, also very kind of you to send us festive candies as a gift!
31. mars 2025
I’m absolutely delighted with my order…
I’m absolutely delighted with my order from Bonvilla! The products are of excellent quality and beautifully packaged with great care. Shipping was impressively fast and the delivery was smooth and professional. I also really appreciated the thoughtful little gift they included—it was such a lovely surprise! Thank you for the wonderful service. I’ll definitely be ordering again!
29. mars 2025
Fresh and high quality products
Wide range of products, fresh and great taste. Great customer service
27. februar 2025
great service great selection for…
great service great selection for turkish groceries
23. februar 2025
Good customer service
They were very helpful during the delivery process and everything came in order!
25. januar 2025
Great online shopping experience
Great company. They have big variety of products and deliver next day to my door.
5. januar 2025
great service
3. desember 2024
always fresh and on time
26. november 2024
THE DELIVERY TEAM MADE EVERYTHING THEY…
THE DELIVERY TEAM DID EVERYTHING THEY CAN SO THAT MY ORDER ARRIVED 2 DAYS BEFORE WHAT THE SYSTEM GAVE ME AND THEREFORE IN TIME FOR OUR GUESTS , THANK YOU VERY VERY MUCH INDEED !! :))
25. oktober 2024
Svar fra Bonvila
Dear Ayşem ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
I have been shopping from Bonvila for…
I have been shopping from Bonvila for the last 5 years
They are very nice and helpful
I would recommend them they have the best customer service I have experienced
5. oktober 2024
Svar fra Bonvila
Dear Helen ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Svar fra Bonvila
Dear Kenan ;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Svar fra Bonvila
Dear Pauline;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Svar fra Bonvila
Dear Çağrı;
Every feedback we receive from our customers is really important to us. We answered all the details about this issue in the phone call we had with you and listened to you. and then took care of it. We make every effort to maintain the best possible service. This is largely due to your feedback. Unfortunately, from time to time, problems can occur with the partner companies we work with to carry out the work. In case of problems with the logistics companies in these regions, our company covers all the damages to the products you ordered free of charge. However, let's not forget that each company has its own working principles and policies. As we mentioned in our previous communication, our company now carries out London deliveries directly. We believe that you will not encounter the same problem again.
Best regards
Issues with Frozen Items Delivery
Our delivery was handed over to DHL, which received the package a day before the arranged delivery date. Unfortunately, the frozen items we requested arrived packaged with ice but were not in a frozen condition. As a result, we had to consume all of them within the same week.
26. juli 2024
Svar fra Bonvila
Dear Ayse Hanim,
First of all we always appreciate feedback. As it is clearly stated in the product description we store goods as frozen but deliver chilled and advise to consume within 24 hours according to food Standards Agency regulations. All our customers have different needs so we need to have a standard delivery method and if not specified with a comment, a standard shipment is made. We use gel packs and fridge bags that guarantee the products being chilled for up to 72 hours. Our regular delivery times are less than 24 hours to keep products as fresh as possible. We hope you were able to enjoy the order and wish you a great week.
They care about they clients
They care about they clients , well appreciate
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Bonvila
Dear Şemsi;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Svar fra Bonvila
Dear Ümit,
Thank you so much for your wonderful review! It seems there might have been a little mix-up when selecting the rating stars. To adjust it, you can simply delete your review, then rewrite and rate it again.
Warm regards,
Great online grocery service and love…
Great online grocery service and love the products
29. mai 2024
Svar fra Bonvila
Dear Dilek;
The feedback we receive from you is very valuable and important to us. We work to improve our work and do our best. Your nice comments illuminate our way and enable us to hold on to our work more tightly. On behalf of all our team members, we thank you very much.
Warm Regards.
Dette er Trustpilot
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