We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares... Vis mer
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These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... Vis mer
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Bobcares worked with me to address the latest cPanel vulnerability alerts. We applied patches to the kernel and locked down access to my server from the outside world. They responded immediately to th... Vis mer
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I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... Vis mer
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Kontaktopplysninger
202 E Earll Dr #410, 85012, Phoenix, AZ, USA
- +1 (800) 383-5193
- sales@bobcares.com
- bobcares.com
4,9
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523 anmeldelser
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Nearly 5 Years of Excellence
In July 2024, it will be 5 years that we began using the services of Bobcares. During this time, I can honestly say our small company is very pleased with the kind of service the Bobcares team consistently delivers. I like their direct approach to resolving matters. No matter where we need help, I feel members of their team do their best. When additional knowledge is required a senior tech is called in to investigate. When there is confusion of any kind, a team leader steps in to find a quick resolve. They have a system that works and in the nearly 5 years that we have been with Bobcares, I am both surprised and grateful to see no drop off in how their services are delivered. In fact, their customer support continues to improve.
7. mars 2024
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Svar fra Bobcares
Hi Carolyne,
Such an awesome review, which highlights how the server administration works and satisfies our customer needs with a clearly established policy. Thank you so much for your 5-star rating. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24/7 should you need any further assistance. Thank you for your business and for your kind review.
Regards,
Sruthi S
Quality Manager
Bobcares.
Great service
Great service, I had great support from the team. My problem was resolved quickly. Thank you!
13. mars 2024
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Svar fra Bobcares
Hi Tinh,
Thank you for choosing Bobcares to care for your servers. We are committed to providing great customer service. It’s important to us that our customers are more than satisfied.
Regards,
Sruthi S
Quality Manager
Bobcares
Easy to get connected with our server…
Easy to get connected with our server and website. The technicians are knowledgeable and respond quickly.
1. mars 2024
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Svar fra Bobcares
Hi Marc,
Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could add value to your business. Thank you for being our valued client and for your review.
Regards,
Sruthi S
Quality Manager
Bobcares.
The quality of work sucks you have to…
The quality of work sucks you have to spell out any little thing, they switched the nameservers on a site and did not reenter the DNS records. I can send you 50 examples of simple tasks they bumble.
0 - Quality control
0 - Reading comprehension
0 - Communication
EDIT: I don't trust you I have asked for a full refund of time. This is not a one-time thing let me know if I need to post many other examples of your incompetence. Ill be happy too.
27. februar 2024
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Svar fra Bobcares
Dear Blake,
I'm reaching out to address the concerns you raised regarding the DNS records migration and the subsequent challenges you encountered. I'd like to clarify the situation and detail the measures we've taken to resolve the issue.
We became aware of the difficulties you faced during the DNS records migration following the DNS switch. It was observed that the DNS records were not correctly transferred to the new server, leading to your concern. We apologize for the issue on our end in ensuring the DNS records were accessible on the new server after the migration. Despite our engineer’s initial belief that the migration was successful, steps were missed to confirm that, which is against our norms. As per the level of service reviews here, this was not our normal level of service and has been escalated and resolved internally.
I want to emphasize that this incident does not reflect our usual service quality or our capabilities. As an ISO-certified organization, we follow strict quality standards and have rigorous checks in place to prevent errors. However, when shortcomings occur, we are committed to acknowledging our mistakes, addressing them promptly, and taking steps to prevent them in the future.
Following your report on February 28th at 17:00, we confirmed that all DNS records had been accurately restored and were operational. To alleviate the inconvenience this situation has caused you, we have credited your account so that you can continue to use our service cost-free to ensure you see our service standards we provide daily to thousands of customers.
You can be assured that we are taking this incident very seriously. We are thankful for your patience and continued trust in us. Our team is committed to providing the high-quality service you deserve, and we look forward to continuing to support your needs.
Should you have any further concerns or need additional assistance, please feel free to reach out.
Thank you for your understanding and support.
Regards,
Sruthi S
Quality Manager
Bobcares
An incredible service highly recommend
An incredible service, extremely professional but the most efficient staff. The assistance was provided in record time and on behalf of our entire college we would luke thank Bobcares and the entire team for their assistance and keeping us online.
21. februar 2024
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Svar fra Bobcares
Hi Glen,
Thank you so much for taking the time to share your positive experience with Bobcares. It's our commitment to provide top-notch assistance, and we are happy to have met your expectations. Big thanks from the whole team here at Bobcares. Wishing you continued success and a smooth online experience!
Regards,
Sruthi S
Quality Manager
Bobcares
Fast professional and caring support
Fast professional and caring support. Technician took ownership of the issue and kept me updated about its progress. Absolutely satisfied with experience. Very professional and systematic attitude, how issue was solved.
Even though problem was nasty, support experience with Bobcares was enjoyable.
14. februar 2024
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Svar fra Bobcares
Hi Erno,
We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It's fantastic to hear that our support is fast, professional, and caring. We aim to provide outstanding service, and we're delighted that our technician took ownership of the issue, ensuring you were kept informed about its progress throughout. If you ever need assistance in the future or have any questions, please feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
Always on top of our server and taking…
Always on top of our server and taking care of us even before we know what happened! Thanks bobcares!!!
31. januar 2024
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Svar fra Bobcares
Hi Andrew,
Thanks a bunch for the fantastic 5-star feedback. Our team is dedicated to providing proactive and top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares Rocks
I am always less stressed when I know this team will take care of any problems that present themselves. Quick response and service :)
27. januar 2024
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Svar fra Bobcares
Hi Lori,
Thank you so much for taking the time to share your experience with our team. It's always our priority to address any problems that arise swiftly and efficiently. Your awesome comments serve as a great motivation for our team to continue delivering top-notch service. Looking forward to serving you again in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
Top service
17. januar 2024
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Svar fra Bobcares
Hi Davide,
Many thanks for your 5-star review. It's truly great to know that our service exceeded your expectations. Should you require any further assistance, don't hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
Great support
17. januar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Bobcares
Hi Benjamin,
Thank you so much for your 5-star feedback. We are delighted to hear that you had a great experience with our support team. If you ever need assistance again, feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
I was really hoping these reviews were right
I was really hoping these reviews were going to be right and that maybe every outsourced indian company that I have tried in the past were going to be just a bad experience, but theses guys were going to be the "real Deal" - how wrong was I.
First of all - there average response time that they advertise, is how long it takes them to respond to you a generic message saying we have received the ticket and to give them a "moment" to look. This is purely to keep up their stats, and ends up becoming annoying when every response you hope is a tech but it's just someone telling you "moment". When you do hear from someone - it will literally just be to ask you more questions, and then you'll have to wait hours for them to send another one back so that an average ticket can take 6 - 12 hours because they don't sit and work on your ticket, they are trying to have good stats by saying that they reply, despite the tech never actually doing anything. They will never use their own initiative, you'll always have to tell them what to do. For example, they focus on scanning my server twice now for viruses despite files being created that shows there is something that is still there - no one thinks about it until I again point it out and say I've scanned the server that's taken 24 hours twice now, but whatever is there, is still causing it to be there - shouldn't we make sure we are secured before running another virus scanner.
Oh yes, let us now work on a script to close back door. You will have to hold there hand ALL the time. Every single time, hold their hand.
14. januar 2024
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Svar fra Bobcares
Hi Robert,
I understand and empathize with your concerns about response times and the nature of our initial communications. At Bobcares, we are committed to catering to diverse client needs through our various service plans. Our standard plan is designed to offer dependable support at an economical rate, whereas our priority plan is tailored for clients who require immediate, direct assistance for more urgent technical issues. It seems that your initial choice was our standard plan, but you have now upgraded to the priority plan, acknowledging its more direct and responsive nature. We regret any inconvenience caused during the transition period for your priority chat login, which now facilitates real-time interactions with our expert techs. I'm glad to hear that you've observed a noticeable improvement in response times since this change.
Regarding the protocol for email responses, we initially sent an acknowledgment to confirm we have received your inquiry. Subsequently, we aim to provide a detailed and effective response as promptly as possible, taking into account factors such as your chosen service plan and the urgency of the issue.
Concerning the malware issues on your server, we've put forward a comprehensive strategy to ensure thorough cleansing and robust security. To move forward with this solution, we kindly request that you review and approve the proposed plan outlined in our ticket.
Ensuring your satisfaction and the security of your server is paramount to us. Should you have any additional concerns or require further support, please do not hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
24/7 Dedicated & Professional Support
Most of the time I received a reply within 30 minutes. Recently they mounted my new backup hard disk and set the backup configuration. I always assign tasks only at the night time and they never missed one task till now. I will definitely recommend Bobcares to others.
2. januar 2024
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Svar fra Bobcares
Hi JaganNathan,
I appreciate your 5-star rating and the fantastic feedback. Our commitment to 24/7 service ensures that all scheduled tasks are executed promptly, guaranteeing our customers receive the right service at the right time. Thank you sincerely for your recommendation and the trust you place in our business. If there's anything more we can do for you, please don't hesitate to let us know.
Regards,
Sruthi S
Quality Manager
Bobcares
Partners you can depend on.
All Bob's people I got in contact with, from the sales exec I initially chatted with to the techs who helped solve my weird Plesk problem, were extremely fast and kind and helpful and super efficient. Thank you guys for your great support!
4. januar 2024
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Svar fra Bobcares
Hi Christos,
It is fantastic to know that from our sales executive to the techs, everyone left a positive impression. Thank you so much for your awesome feedback. We pride ourselves on delivering fast, kind, and efficient support to our clients. Thank you once again for choosing us. We appreciate your trust and look forward to assisting you in the future!
Regards,
Sruthi S
Quality Manager
Bobcares
The people here are very proactive and…
The people here are very proactive and are quick to respond and take care of things! I really wish I would have found them sooner. We have been providing hosting for over 20 years and I have never worked with anyone as responsive and helpful as Bobcares!
21. desember 2023
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Svar fra Bobcares
Hi Heidi,
Thank you so much for your valuable review and 5-star rating. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. We are here to make your hosting journey seamless, and we are excited to continue this journey together. Appreciate your trust and looking forward to many more years of collaboration!
Regards,
Sruthi S
Quality Manager
Bobcares
Exceptional Server Administrator Services
I recently engaged with Bobcares for server administrator services, and I must say that the experience has been nothing short of outstanding. As a business owner, ensuring the smooth operation of our servers is crucial, and Bobcares has proven to be an invaluable partner in this regard.
I wholeheartedly recommend Bobcares for server administrator services. Their expertise, responsiveness, and dedication to client satisfaction make them a reliable and trustworthy partner for any business seeking top-notch server management.
29. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Bobcares
Hi Monzer,
Thank you so much for your 5-star review and your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. Your words about our expertise, responsiveness, and commitment to client satisfaction mean a lot to us. It has been a pleasure working with you, and we truly appreciate the opportunity to be a part of your business's success. Thank you once again for choosing Bobcares. We appreciate your trust and recommendation.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares responded very quickly to a server issue
Bobcares responded to a server issue before we even knew we had one. They took care of it very quickly and made recommendations to mitigate the issues going forward which we approved and they implemented. We would recommend their services.
16. desember 2023
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Svar fra Bobcares
Hi Dahms,
Thank you very much for the 5-star feedback. It's awesome to know that our proactive approach allowed us to address a server issue before something bad happened. We believe in not just fixing problems but also in offering proactive solutions to enhance your server's stability. Your recommendation is highly appreciated. Thank you for entrusting us with your server management, and we look forward to continuing to exceed your expectations!
Regards,
Sruthi S
Quality Manager
Bobcares
Great work by the Technician
Great work by the Technician.
Resolved within minutes.
Great work
Thank you so much
16. desember 2023
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Svar fra Bobcares
I sincerely appreciate your generous 5-star rating and the positive feedback. The infrastructure team and the priority service plan @ Bobcares together ensure swift and effective solutions for your needs. Our team will be available 24/7 should you need any service in the future.
Regards,
Sruthi S
Quality Manager
Bobcares.
Bobcares was able to recover a current Zimba Mail system
Bobcares was able to recover a Zimba mail server that had a number of modules failing to start. The entire attitude of their team was impressive. Best support group I have worked with in a long time.
6. desember 2023
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Svar fra Bobcares
Hi Kevin,
Thank you very much for the 5-star rating and the awesome feedback. I have gone through the task where our team solved the Zimba mail server issue and I am glad to know you were really happy with the service delivered. At Bobcares, we take pride in our highly skilled engineers dedicated to proficient server administration and management tasks. Our Infrastructure team is available around the clock, ready to assist you whenever needed. Thank you once again for your feedback, and we wish you continued success in your endeavors and business.
Regards,
Sruthi S
Quality Manager
Bobcares
Bobcares team was very helpful
Bobcares team was very helpful, thank you.
Responsive and resolved my issues 100%.
6. desember 2023
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Svar fra Bobcares
Hi Mick,
Thank you so much for taking the time to leave us such a positive review. Providing excellent customer service is our top priority, and it's always rewarding to know that our efforts are making a difference.
If you ever have more questions or need assistance in the future, we are available round the clock.
Regards,
Sruthi S
Quality Manager
Bobcares
timely responsive to server issues when…
timely responsive to server issues when they occur
3. desember 2023
Anmeldelse skrevet uten oppfordring
Svar fra Bobcares
Hi Bruce,
Thank you so much for your feedback and the 5-star rating. We are so glad we could be of assistance when you need help with the server issues. We are always around to help 24x7!
Regards,
Sruthi S
Quality Manager
Bobcares
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