The products are well made and the materials used feel high end. Product descriptions and sizing charts are accurate. Orders have been filled quickly. I order it. I get it quick. It’s top notch.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely fantastic customer service the whole way. Jackie and Madison were great and even took care of a return / exchange, fast, that was necessary when I was shipped the wrong product. 5 star serv... Vis mer
Selskapet har svart
Awesome customer service. I bought some SQlab handlebars for my mountain bike. SQlab takes pride in designing bike hardware that is ergonomic-friendly and I wanted to get bars that had more backswee... Vis mer
Selskapet har svart
Poor shipping/packaging practices. Two small products were shipped in a large box with no packing materials to keep the products from flying around and to keep the box from getting crushed. The larg... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
WE ARE THE US REPRESENTATION OF ION. ION IS ABOUT CHALLENGING YOURSELF, EXPERIENCING NATURE, AND FEELING ITS FORCE. THEREFORE ION DEVELOPS WATERSPORTS- AND BIKE GEAR THAT IS NOT ONLY SMART AND INNOVATIVE BUT ALSO TRANSFORMS THIS PASSION INTO AN UNIQUE DESIGN.
Kontaktopplysninger
4,4
Enestående
46 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
My questions were answered quickly
My questions were answered quickly, more order went out the same day and showed up faster than quoted!
23. oktober 2025
Svar fra ION Products USA
Hi Will,
That is great to hear! Thank you for your kind words!
Very generous sending me a saddle fit…
Very generous sending me a saddle fit kit no charge for the kit or shipping. Thank you.
14. oktober 2025
Svar fra ION Products USA
Hi Brian,
Happy to help customers find the right fit! We hope you enjoy your new saddle too!
Fast and secure shipping
Fast and secure shipping, as well as more eco-friendly than other brands.
10. oktober 2025
Svar fra ION Products USA
Hi Theodore,
Thank you for your review! Enjoy your new gear!
Svar fra ION Products USA
Hi Marilyn,
Happy to hear it!
Good Customer service in all aspects
Good response in all aspects, customer service, gear recommendation to customer needs and gear review. Very impressed. Prompt responses to any kind of questions! Thank you!
8. oktober 2025
Svar fra ION Products USA
Hi TJ,
Glad to hear you were so satisfied with our customer service! Thanks for your kind review.
Easy to Deal With-fast shipping!
Great communication and fast shipping-received 5 days earlier than expected!
1. oktober 2025
Svar fra ION Products USA
Hi Chris,
Thank you so much for your kind review! We hope you enjoy your saddle!
Svar fra ION Products USA
Thank you!
Poor shipping/packaging practices
Poor shipping/packaging practices. Two small products were shipped in a large box with no packing materials to keep the products from flying around and to keep the box from getting crushed. The large box was smashed and partially open when delivered. The corner of the small pedal box is smashed. Quality saddles should be sold and sent in their own fitted box, not attached to a card like a cheap chain store saddle.
26. juni 2025
Svar fra ION Products USA
Hi JA,
We are sorry to hear about this and will send your feedback to our product team.
You sent two left handlebar grips
You sent two left handlebar grips. I am not making this up.
28. april 2025
Svar fra ION Products USA
Hi David, I am sorry to hear that happened. If you would please email us at: customerservice-b2c@boards-and-more.us we can send you a new pair.
EasyWeb store, Quick to ship
Web store was easy to use. Product shipped quickly and arrived in a timely manner.
28. april 2025
Svar fra ION Products USA
Glad to hear it!
Awesome customer service.
Awesome customer service.
I bought some SQlab handlebars for my mountain bike. SQlab takes pride in designing bike hardware that is ergonomic-friendly and I wanted to get bars that had more backsweep angle, but I wanted to maintain the other aspects of "bike fit." Unfortunately, the dimensions in the SQlab catalog (and almost everybody else's catalog!) weren't sufficient to figure out how to accomplish this. I worked with Madison in customer service who worked with the SQlab Germany folks to get me the necessary information. He has also requested that the needed info be added to their catalog. Top notch customer service in my opinion.
2. april 2025
Svar fra ION Products USA
We are so glad to hear you are so happy with our products and customer service!
Shipping delays
Placed my order 2.5 weeks ago and haven’t received it. For some reason my shipment got sent south to LA in the peak of the fire crisis. For context I live in Canada and this is way out of the way. Needed the equipment for an upcoming trip but looks like I won’t receive it in time…
7. januar 2025
Svar fra ION Products USA
Hello Danica, I see your package did ship in 2 business days as promised. Unfortunately we don't dictate freight routes for our carriers, and have no control over which shipping centers are used by USPS. I agree it is disappointing to not receive an item quickly, however amidst the Canada Post strike requiring catchup, and the fires in Southern California, I'm not surprised there was a delay. Please reach out to customerservice-b2c@boards-and-more.us if you'd like to arrange for a return.
Svar fra ION Products USA
Thanks David, and we hope you have been able to get back on the water with your Rebel!
Awful
They did send me twice the same product and don't want to give money back, website is in total bug. Terrible.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ION Products USA
Hello! I'm so sorry you're disappointed with the product and website. We'd be happy to arrange a return for your product, please email us at: customerservice-b2c@boards-and-more.us
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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