The products are well made and the materials used feel high end. Product descriptions and sizing charts are accurate. Orders have been filled quickly. I order it. I get it quick. It’s top notch.
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Absolutely fantastic customer service the whole way. Jackie and Madison were great and even took care of a return / exchange, fast, that was necessary when I was shipped the wrong product. 5 star serv... Vis mer
Selskapet har svart
Awesome customer service. I bought some SQlab handlebars for my mountain bike. SQlab takes pride in designing bike hardware that is ergonomic-friendly and I wanted to get bars that had more backswee... Vis mer
Selskapet har svart
Poor shipping/packaging practices. Two small products were shipped in a large box with no packing materials to keep the products from flying around and to keep the box from getting crushed. The larg... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
WE ARE THE US REPRESENTATION OF ION. ION IS ABOUT CHALLENGING YOURSELF, EXPERIENCING NATURE, AND FEELING ITS FORCE. THEREFORE ION DEVELOPS WATERSPORTS- AND BIKE GEAR THAT IS NOT ONLY SMART AND INNOVATIVE BUT ALSO TRANSFORMS THIS PASSION INTO AN UNIQUE DESIGN.
Kontaktopplysninger
4,4
Enestående
46 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The plasma booties are great
The plasma booties are great. Definitely order a size smaller than your shoe size. I am a 6.5-7 US shoe size and the size 5 worked for me.
28. september 2026
Ion Water
The products are well made and the materials used feel high end. Product descriptions and sizing charts are accurate. Orders have been filled quickly.
I order it. I get it quick. It’s top notch.
29. september 2026
Svar fra ION Products USA
Hey Chris,
Thank you for the positive feedback and support. hope your getting plenty of time on the water.
Best,
Absolutely fantastic customer service…
Absolutely fantastic customer service the whole way. Jackie and Madison were great and even took care of a return / exchange, fast, that was necessary when I was shipped the wrong product. 5 star service!
27. august 2026
Svar fra ION Products USA
Hello Matt
We appreciate the kind words. Enjoy your new gear.
Thank you!
Ship right away and arrived a day…
Ship right away and arrived a day early. That's a win
27. juni 2026
Svar fra ION Products USA
Hi,
We're sorry to hear about your experience. We've since scaled our warehouse staff and are shipping within 1-3 business days.
The products all showed up quickly
The products all showed up quickly, fit well, and looked good. I love ordering from Ion.
26. februar 2026
Great service great product
28. mai 2026
Fast reply
I emailed with questions and got a reply really quickly which helped with my decision to place my order.
16. april 2026
Great service
Great service which was timely with fast customer reponse plus an easy pick up just over the river.
28. april 2026
Ordered two sq lab seat measurement…
Ordered two sq lab seat measurement kits, never shipped out or received them
28. april 2026
Svar fra ION Products USA
Hi,
We are sorry to hear that. You can now do it at home with our instructions here https://www.sq-lab.com/en/us/ergonomics/downloadable-measurement-kit
Excellent communication and fast…
Excellent communication and fast shipping. Excited to get the new gear on the water.
31. mars 2026
Svar fra ION Products USA
Hi Paul,
Glad to hear you are enjoying the new gear!
Took 5 business days before it was…
Took 5 business days before it was received by USPS, making it over 17 days for order to delivery.
30. mars 2026
Svar fra ION Products USA
Hi,
We're sorry to hear about your experience. We've since scaled our warehouse staff and are shipping within 1-3 business days.
Quick delivery and exactly what I wanted
29. januar 2026
Svar fra ION Products USA
Hi James,
Thank you for sharing about your experience. Enjoy your new gear!
Delayed shipping
The product did not ship until after a few days, not a big deal but I was anxious about it.
Also the fact that the purple version was sold out.
5. januar 2026
Svar fra ION Products USA
Hi Gerard,
Thank you for the feedback.
The purple chest protector is only sold in the EU.
The ION Wing Foil board bag
The ION Wing Foil board bag is the perfect setup for flying your gear around!
5. januar 2026
Svar fra ION Products USA
Hi Steve,
We are so glad to hear you are enjoying it!
Excellent sale price and fast shipping
Excellent sale price and fast shipping! Just installed the new bars and they are well made and ergonomically even better than I had envisioned.
2. januar 2026
Svar fra ION Products USA
Hi Dane,
We are so glad to hear you are happy with our service and handlebars! Happy Riding!
Fast shipping
Quality products, quick shipping with easy tracking. My go-to site for all things wind/water related.
26. november 2025
Svar fra ION Products USA
Hi Tonya,
We are so happy that you are enjoying our products!
Easy, clear, and fast
Website was very easy to use. Links to needed accessories helped me navigate the site. (booms to go with with wings)
29. oktober 2025
Svar fra ION Products USA
Hi Steve,
We appreciate your feedback and are glad to hear it!
160mm sqlab 610 Ergolux active saddle
160mm sqlab 610 Ergolux active saddle. Ion shipped out the right product and it arrived on time. Literally saved my ass from the skinny little seat that originally came with the Santa Cruz Bullit.
29. oktober 2025
Svar fra ION Products USA
Hi Rex,
Glad to hear we could help you out! Enjoy your new saddle!
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.