Boundless Technology Anmeldelser 

Not that I used traditional email support, but I had the official Instagram account tell me to send information regarding my order to get started on a warranty claim. They did not respond for over a month after this and still have not responded. My warranty claim happened without ever receiving a message but only after I threatened to contact the BBB. Overall a very poor experience for what I’d say is a mediocre product. Stay away from the terp pen line, their flower vapes are the only thing worth a buying.

Big-Time customer service never wavers over the years; recently sent me a part complimentary that I wasn’t even claiming as a warranty issue. Always happy with their products too and my CFX Plus is way over the top!

the customer support is really great i requested a spare part and they helped me immediately sending me in a short time from the usa to italy thanks a lot

Customer Service is extremely helpful with all issues. Devices can malfunction quite quickly. Can be one of multiple ways. Yet there is a Warranty. Otherwise, Great Device (Terp Pen's) for what they're needed for.

I had a regular terpen and I loved it let my aunt who had cancer who has since passed away borrow it while she was in the hospital. It got lost so I decided to buy a terpen XL and it sucks. Got one warranted out it works a little bit better but it still sucks.

I have bought several products from boundless and love them all had a slight issue I called and it was taken care of ty for that

Great customer service and the shipping is extremely fast. Prices are very reasonable and I had an issue with the coils and they fixed my issue no questions asked.

Customer service was ultimately excellent and Boundless really stands behind their products. I will continue to shop with BT and would recommend their products to anyone.

Excellent customer service! Love the terp pen !

awesome customer service! really helped out my awkward situation as a customer without making me feel like i’m being unreasonable

Carolina Rodriguez handled my ticket and I mistakenly emailed back in the wrong section and didn't get a response. My ticket was closed due to not responding in time. I sent another email separate from the previous one and thread, explaining what happened. She responded within an hour apologizing to me for the mistake that I myself had made. She went over my information and reviewed the data I had provided her. she was quick and efficient and had a replacement for me in the mail within a couple of days (2). It even arrived early, pre charged, and ready to use. So a really big shout out to Carolina and Boundless for a prompt response and beyond excellent service especially when I had made a mistake messaging originally and the ticket had been closed. So thanks guys! I am loving all of my terp pens. It's an excellent product and model and I'd recommend them to any/every one who needs/uses concentrates.

Received product from warranty after sending request due to defective device.

Simple, easy, quick delivery.

I’ve ordered 2 sets of coils and one from each pack has been faulty and I’m a pretty loyal customer

I love your product, and I love your service. Not just dealing with humans instead of robots, but exceptionally nice people.

You just kinda sent me a new unit instead of troubleshooting the problem. I'm grateful for the new unit, but what if it happens next time I need to change out the coils?

Company sent me wrong tip and won’t send correct piece, I’m stuck waiting and paid extra for something that doesn’t work.

Ordering from the website has been quick and easy. The products are as advertised and shipping has been very quick.

I hate it! I want my money back