No communication once order was placed, had to call multiple times to check on delivery. after 2 weeks finally got a delivery day by calling up and the delivery didn't turn up. Called AGAIN and was ap... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ordered materials 2 days before pick up . Arrived at the depot went to reception.The staff at the reception were very efficient and dealt with my order right away.Left reception and into the steel yar... Vis mer
I am a private buyer and was treated like royalty! They brought in a non stock sheet next day and that is impressive for a one sheet order. Shop floor guys were great loading up. I fell foul of the co... Vis mer
Quick and easy from order to delivery I ordered non slip strips for my decking great product Only downside,, maybe countersink the screw holes so screws are flush ,, we did go through A LOT of co... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
We are BM Steel Barclay & Mathieson is a long established steel stockholder with depots across the UK. We have a feel for steel We stock it, we process it, we deliver it We pride ourselves on our product knowledge and our customer service.
Kontaktopplysninger
Shieldhall Works, Hardgate Road, G51 4TB, Glasgow, Storbritannia
- 01795 905666
- websales@bmsteel.co.uk
- bmsteel.co.uk
4,5
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 80 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very impressed!
Very impressed, 1st time using Bm Steel. Easy to order from the web site, delivery was spot on.
7. desember 2025
good prices very helpful staff and…
good prices very helpful staff and generally good a experience for me
29. november 2025
Svar fra BM Steel
Thank you for your feedback. We are very sorry to hear that some of your cladding arrived broken. That is certainly not the condition in which we intend for our products to arrive.
We take damage during transit seriously and will be immediately investigating this issue with our third-party carrier to prevent recurrence.
We also noticed that you haven't yet been in touch with our customer service team about this. They will be reaching out to you shortly to arrange a swift resolution.
We appreciate you bringing this to our attention.
11 days now still no delivery very poor…
has arrived now well packaged happy I have my order just a little slow
30. november 2025
Svar fra BM Steel
We are truly sorry and disappointed to receive your 1-star review. Please accept our deepest apologies for the late delivery and for not meeting the standard of service you expect from us.
We understand how frustrating this must be, and we are currently investigating this incident thoroughly to understand exactly how our delivery process failed on this occasion. We are taking immediate steps to ensure this does not happen again.
We value your business and hope to have the opportunity to regain your trust.
BM steel means blooming marvellous.
The Web page made ordering my required steel beams very easy,communications were very good letting me know my order was being processed and also again when ready to pick up,on pick up was helped by a cheerful young man,all in all from start to Finnish was a great experience.
28. november 2025
Easy and Friendly to deal with
Easy and Friendly to deal with, good price, good product.
19. november 2025
Nice and easy company to deal with…
Easy ordering online and metal was ready for collection when they said.
Great communication throughout.
16. november 2025
Very efficient service
Very efficient service. Ordered 2 rsj at 1530hrs, and they were on my driveway by 1030hrs the next day. Very happy.
8. november 2025
Good Service
Charlie in Nottingham office very helpful - our dates for delivery changing and he's pleasantly reorganised as necessary!
7. november 2025
Poor Communication and Customer Care
Buying from this company was simple, competitive pricing and free delivery. Delivery and Communication is very poor, I was asked if I wanted delivery am or pm , I requested am and as early as possible because they informed me I’d require 3 men to assist with unloading. I rang the company first thing that morning to be informed my steel was on the lorry and out for delivery. At 1pm still no delivery and the company informed me the driver must be stuck in traffic. When the driver finally arrived,a very nice man, he informed me there was never a chance of my delivery arriving in the morning and the office had put it down for the next to the last delivery. I’ve had three men waiting when they’d finished the job they were doing. I’m sure the company could do much better in Communication instead of wasting other people’s time and money. Think it’s called customer care
29. oktober 2025
Svar fra BM Steel
Thank you for your review. We are glad to hear you found our pricing competitive and the buying process simple.
However, we are sincerely sorry for the miscommunication and the significant distress and inconvenience this delivery caused you. It is clear we missed the mark on this occasion, and we regret that your time and resources were wasted.
We want to clarify our delivery process: as a multi-drop service, we do not generally offer guaranteed time slots. We create our route the night before to be as economic and fuel efficient as possible. While we can request an AM or PM slot to try and assist our customers, these are simply requests and are not guaranteed.
If you were assured a morning delivery by one of our team members and then let down, I can only apologise for the incorrect information you received. This is a serious lapse in our service, and we absolutely understand your frustration about having three men waiting. We are immediately reviewing our internal communication processes to ensure greater honesty and accuracy moving forward. We value your business and are committed to improving our customer service.
Easy process and helpful.
18. oktober 2025
Rude manager rob
8. september 2025
Anmeldelse skrevet uten oppfordring
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.