Bluebella Anmeldelser 5 910

It took awhile, but my issue was satisfactorily resolved.

Great quality! Easy return policy

I had made a mistake in the order with my email address. The representitive ended up researching in numerous ways to find the order, make the necessary corrections and get the order shipped. This took a number of communications via email over a 8 day period.
Well beyond the service level of most.
Thank you.

Some of the fabric was ripped out of the box. Either somebody didn't check quality control when it was boxed or maybe bluebella sent us something used? Not sure but there was no excuse for sending me defective / ripped merchandise

Horrible customer service. Waiting for my refund since February. Sent out many requests but no response from Bluebella customer service team. This is unacceptable that i have to chase for my refund!!!

Love everything I got! Such high quality and my husband was very happy as well :)

Tried to exchange for different size. Was informed that I couldn’t do that. Returned more than two weeks ago, still waiting for refund even though Company indicated they received the item

Bluebella must resolve their dire refund process. After returning an order I did not receive a refund despite contacting the company twice via email. An AI bot response is not adequate nor acceptable. Only after escalating via PayPal did I receive a refund but the company still hadn’t responded so the case was closed in my favour. Bluebella then conveniently responded to my email. It took over a month from receipt of returned order. I will not be purchasing from them again.

All lingerie received was of great quality and fit well. However, one bra that I received was covered in gray mold. Like hairy mold. I washed the bra and it all came off, but it was disgusting when it arrived. If I could upload photos here, I would. It must have been stored for a long time in a humid environment. I’m surprised it wasn’t quality-checked before it was sent. Otherwise, I’ve had a great experience with Bluebella.

She loved the pajamas. Timely delivery to Virginia in the US

Pessimi, ho acquistato intimo in perle per regalo a mia moglie e’ arrivata la parte superiore rotta, ho scritto e inviato mail con foto 2 volte di seguito e non mi ha risposto nessuno, non c’è neanche un numero di telefono da contattare.
Sono passate quasi 3 settimane e inizio a pensare di essere stato truffato.
Evitate di acquistare ho perso 170 euro

never got my order. zero help when i requested it

Order ontvangen, prachtige artikelen maar een deel niet goed. Teruggestuurd en nu wacht ik al meer dan een maand op mijn geld.
In eerste instantie kreeg ik wel replies van de customer care. Het duurder kennelijk een paar weken om de zending te laten binnenkomen en registreren en daarna moest ik ze tot 14 werkdagen geven om het bedrag terug te boeken. Maar nu zijn we inmiddels al meer dan 21 werkdagen verder en heb ik nog geen geld retour én krijg ik ook geen reactie meer op mijn mails.

Echt heel vervelend want het gaat om meer dan 110 euro retour.

I am not the kind of person who takes to the internet to vent frustration about a company, but after my first—and certainly last—experience doing business with Bluebella, I felt compelled to share what happened.

I wanted to buy my partner something special for Valentine’s Day and, to avoid the risk of a last-minute hiccup during peak shopping season, I opted for an e-gift card. The idea was simple: no shipping delays, no risk of a package getting lost in transit, and she could choose whatever she liked instead of me guessing in the dark. Delivering a digital code is quite literally the easiest order a retailer can fulfill.

From the very beginning, the process was confusing. The purchase receipt that was automatically emailed to me did not make it clear whether the order number was the e-gift card code or not. When my partner tried to make a purchase a couple of days later, we quickly realized that it was not. Yet, we also never received anything else, not knowing whether we should have expected to or not.

About a week after the purchase, I reached out to the company for clarification. Instead of an explanation, I received an email stating that the order had been cancelled and that a refund was on the way. No context, no prior communication—just a cancellation. At no point did anyone explain what had gone wrong or attempt to resolve the issue.

I was aghast and immediately sent an email expressing my frustration. A customer representative named Barbara eventually responded. Looking at the reviews here, I suspect I may have been lucky simply to get hold of a human being at all. Sounding contrite, she offered me a 10 percent discount code—which is frankly pitiful given the scale of their screw-up. I did not even bother arguing about it, since I had no intention of ever doing business with this company again anyway.

Now, two weeks after the cancellation and nearly a month after the original order, I am still waiting for my refund. I have sent yet another email and will see if—and when—it ever arrives.

The whole affair is genuinely incomprehensible to me. I cannot wrap my head around how a company can fail to deliver an e-gift card—a digital code that, by its very nature, cannot run out of stock or fail in transit. Through no fault of my own, I found myself in the absurd position of having failed to give my partner her Valentine’s gift. Had I not raised a fuss over email, it appears they would simply have cancelled the order with no clear explanation, no meaningful communication, and no real customer support beyond a generic apology and a supposedly automatic refund that, two weeks later, is still nowhere to be found.

This is not an office stationery company. You are not selling staplers. You are selling lingerie at premium prices, and if there is one day of the year when your business should function properly, it is Valentine’s Day.

If you are considering buying from Bluebella, I would strongly advise thinking twice.

There are plenty of companies that, unlike Bluebella, understand the industry they are in and actually earn the margins they charge. You are far better off taking your business to them.

If my experience is anything to go by, this is exactly how companies go out of business. While I would not wish that fate on anyone, my experience with Bluebella suggests they are doing a remarkably good job of accelerating that outcome.

I am always pleased with my purchases on Bluebella. Very beautiful and well made lingerie.

Great designs, good quality, and good service

Still waiting for my refund after my parcel was received by the warehouse on the 11th of Feb. Many automated emails, no way to reach someone to directly resolve the issue. Refund is sizable and it starting to build charges on my credit card while waiting for my card to be credited.
Very angry and frustrated.

Having the worst experience with their customer service.
I have returned few items at the beginning of February, received an automated email confirming my return was shipped back correctly but haven`t been refunded yet.
I contacted the customer service via chat and email multiple times but no one ever answered to me.
I managed to get hold of someone via instagram and they reassured the case would be looked into but nothing.
I am not bound to start a small case claim to get my money back.
This experience is frabkly shocking.

Quality for the price could be way better.

Very sexy!! She loves it and I love it when she wears it.