I got my bra size wrong but the Bluebella team was very helpful with solving my issue even though they didn't have to per se since it was my mistake. Otherwise I'm always very happy with the quality o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks... Vis mer
Selskapet har svart
Didn't ship my items for several weeks. Followed up with customer service and my package was finally shipped, but it was missing a a bra once I finally received the package. The bra was part of a set,... Vis mer
Selskapet har svart
Articles of clothing are gorgeous. I struggled with fitting & size on a few of the pieces had to do a return. There was some back-and-forth tracking down the return package, but the team was incredibl... Vis mer
Informasjon om virksomheten
- Dameundertøysbutikk
- Butikk med erotiske klær
- Butikk for motetilbehør
- Forhandler av badetøy
- Undertøysbutikk
- Dameklesbutikk
Skrevet av virksomheten
Bluebella was born from a simple idea to create luxurious and sensual lingerie for self-assured women. Founded on the belief that strength and sensuality belong in the everyday, with the understanding that beautiful lingerie sets a powerful tone for whatever comes next. Bluebella is a multi-award-winning brand that has paved the way for accessible luxury in the lingerie industry.
Bluebella
Skrevet av virksomheten
How Bluebella Gives Back
Customers can choose to donate 1% of their purchase
Bluebella is dedicated to supporting and helping others and have partnered with multiple charities across its global sites. Customers can choose to donate 1% of their purchase, at no extra cost to them. The charities include the Gender Equality Foundation, Equality Now, LGBTQ non-profit Outright International, the climate justice charity Rainforest Trust, and body positivity resource SeekHer Foundation.
Kontaktopplysninger
Brickfields, Unit 201, 37 Cremer Street, Hoxton, E2 8HD, London, Storbritannia
- 0203 176 6990
- care@bluebella.com
- bluebella.com
3,3
Middels
6k anmeldelser
Har svart på 48 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible experience poor quality and fit
Terrible experience. Poor quality of goods. Appalling customer service and I won’t be shopping here again!
14. januar 2026
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear about your experience and that both the quality of your items and our service did not meet your expectations.
We understand how disappointing this must have been, and we sincerely apologise for the delay in our response.
We take all feedback seriously and will be sharing your comments with the relevant teams as we continue to improve both our products and customer experience.
Warm regards,
Bluebella Customer Care
Assistenza ottima.
Ho avuto dei problemi nella ricerca di un capo e sono stata aiutata ed assistita. Davvero professionali ma anche umani.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Good luck getting a refund
Refunds take weeks/months to process even if they receive the good back within a few days. They use AI bots to respond to your emails (which also takes them weeks to get back to you for some reason) so you have to repeat the same issue(s) over and over again. In the end I had to resort to a chargeback as I wasn't even sure I would hear from them again. Honestly such a shambles of a company.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bluebella
Thank you for taking the time to leave a review.
To help us assist you further, we have requested some additional information. Once we receive this, a member of our Customer Care team will be in touch to provide support.
Warm regards,
Bluebella Customer Care
Poor customer care
Awful customer care. Returns were sent 2 months ago, company can see goods were returned but seeing the delivery as “still in transit” so refusing to refund me “while they investigate”. Took 2 weeks to even get an email from customer care. Avoid like the plague
Edit: to be fair and balanced the refund eventually came. Upgraded to 3 stars.
8. januar 2026
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear about the frustration caused by the investigation into your returned items.
As part of our standard company policy for lost returns, we always investigate with both the courier and our warehouse before issuing a refund. This process is in place to ensure all returns are tracked accurately and handled fairly.
We appreciate your patience during this process, and a member of our Customer Care team has been in touch directly to confirm your refund.
Warm regards,
Bluebella Customer Care
I purchased a beautiful white lace…
I purchased a beautiful white lace basque for my daughters wedding I gave it to her she was delighted unfortunately I ordered the wrong size I had ordered weeks before I gave it to her so was over the 30 days to return I emailed Bluebella and they were amazing they understood and swiftly let me return the basque and order a smaller size I was so grateful as was my daughter the return process was quick and easy I wouldn’t hesitate to purchase more goods in the future thank you blue Bella perfect response
23. mars 2026
Anmeldelse skrevet uten oppfordring
Always love Bluebella's pieces
Always love Bluebella's pieces, they are stunning and so well-crafted. I do wish the 34 bras had one extra hook tighter, but they are still gorgeous pieces and I am a regular to your brand. Added to that, the deliveries come fast!
24. februar 2026
Still waiting for my reimbursement after almost two months!
I ordered three items on January 31st. O received them on February 6th, but decided to return them because they didn't suit me. I sent all of the items back on February 8th. By February 27th they still hadn't sent a reimbursement, so I reached out. They told me to wait. Meanwhile I also received their automated confirmation that my return has been received on March 5th. But I'm still waiting for the reimbursement. That's absolutely unacceptable.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bluebella
Thank you for sharing your feedback. We’re truly sorry to hear about the delay in receiving your refund.
At Bluebella, we pride ourselves on delivering a seamless and considered experience, so it’s disappointing to know we fell short on this occasion. We completely understand how frustrating this must have been.
We can confirm that your return has now been refunded. The agent handling your case will be in touch shortly should you need any further assistance or have any additional questions.
Warm regards,
Bluebella Customer Care
Not great
Not great! sent me faulty item, I asked for replacement and was fobbed off with nonsense email.
I’ve been waiting for a response for over a week.
Definitely would not use again
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bluebella
Thank you for taking the time to leave a review. We’re sincerely sorry to hear that you received a faulty item.
We completely understand how disappointing this must be, and please rest assured that this is not the experience we want for any of our customers.
We have requested some additional information so that a member of our Customer Care team can follow up with you regarding this issue and assist further.
Warm regards,
Bluebella Customer Care
I never received my order and never…
I never received my order and never heard back from customer service after emailing them.
16. februar 2026
Svar fra Bluebella
Thank you for taking the time to leave a review. We’re sincerely sorry to hear that you have not received your order.
We can confirm that the Agent handling your case has opened an investigation with the courier. However, we apologise that we have not yet been able to locate your parcel.
A member of our Customer Care team will be in touch with you directly to provide a further resolution.
Warm regards,
Bluebella Customer Care
Terrible customer Service
I am waiting almost 2 months for a refund. I received an email that you received my return and have sent 3 emails to customer service and have received no response. I am a repeat customer and have never seen anything like this.
9. februar 2026
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear that your refund has taken longer than expected and understand how frustrating this must have been.
Our team works hard to process refunds as quickly as possible, however occasional delays can occur. We sincerely apologise for any inconvenience this may have caused.
The Agent handling your case will follow up with you shortly to confirm your refund and check if you require any further assistance.
Warm regards,
Bluebella Customer Care
Horrible customer support
Their sizing chart is completely misleading. Therefore I had to send my order back, that was end of February. Since then I’m still waiting on my refund. I have been trying to contact customer service several times regarding my refund and haven’t received any response. Super frustrating and unprofessional!
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We’re sorry to hear that the sizing did not meet your expectations and that you’ve experienced delays in both your refund and our response. At present, we’re experiencing a higher volume of enquiries, which has unfortunately led to longer response times than usual. Our Customer Care team works through requests using a queue system to ensure all enquiries are handled fairly and in the order they are received.
To help us resolve this for you as quickly as possible, we have requested some additional information regarding your return. Once we receive this, a member of our Customer Care team will be able to assist further and provide an update on your refund.
Warm regards,
Bluebella Customer Care
Absolute shit quality
Absolute shit quality, I have had better items from Shein. This company is a scam. I am pretty sure the prototypes on the website are from a different quality. Will never order from them again.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear that you were disappointed with the quality of your items. This is not the experience we aim to provide, and we take concerns like this very seriously.
To help us look into this further and resolve the matter for you, we have requested some additional information regarding your order. Once we receive this, a member of our Customer Care team will be able to assist further and work towards a suitable resolution.
We appreciate you taking the time to share your experience.
Warm regards,
Bluebella Customer Care
They have gret customer service but the…
They have gret customer service but the system had an issue that made it more challenging than it should have been.
12. februar 2026
Bluebella lingerie is always absolutely…
Bluebella lingerie is always absolutely beautiful and leaves everyone breathless at the quality
11. februar 2026
They didn’t send all of the items I…
They didn’t send all of the items I ordered, and have been unresponsive by email. I’ve sent 4-5 emails without a response over the course of a month.
11. februar 2026
Svar fra Bluebella
Thank you for your feedback. We're very sorry to hear that your order arrived incomplete. We understand how disappointing this must have been.
At present, we’re experiencing a higher volume of enquiries, which has unfortunately led to longer response times than usual. Our Customer Care team works through requests using a queue system to ensure all enquiries are handled fairly and in the order they are received.
The Agent handling your case has been in touch to confirm the refund for your missing item, along with any additional resolutions provided.
Warm regards,
Bluebella Customer Care
not answering emails
17. mars 2026
Svar fra Bluebella
Thank you for your feedback. We're really sorry to hear that you experienced a delay in receiving a response from our team.
At the moment, we're experiencing a higher volume of enquiries as we come out of our peak period, which has unfortunately led to longer wait times than usual. Our Customer Care team works through requests using a queue system to ensure every enquiry is handled fairly and in the order it was received.
We completely understand how frustrating delays can be and we truly appreciate your patience while our team works through the backlog. Providing timely and helpful support is very important to us, and we are continually reviewing our processes to improve response times.
The Agent handling your enquiry has reached out again to check whether you require any further assistance.
Warm regards,
Bluebella Customer Care
One disappointment after another
One disappointment after another
1 - I paid for expedited shipping with a defined delivery range, the package was delivered almost a week late.
2 - The original product's hardware broke the very first time it was tried on
3 - Customer service responds about once a day, making communication painfully slow
4 - they offered a free return and to replace the product with free shipping and a discount that ended up being about 10%, not great
5 - The replacement order went unfulfilled for a week, and then was cancelled due to being out of stock
7. februar 2026
Svar fra Bluebella
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating this must have been.
We apologise for the delay with your expedited delivery. While we do our best to ensure orders arrive within the estimated delivery window, delays can occasionally occur once a parcel is with the courier. As a gesture of goodwill, the expedited shipping cost was refunded when you originally reached out.
We're also very sorry to hear about the issue you experienced with the product hardware. This is certainly not the standard we aim to deliver, and we appreciate you bringing it to our attention.
For our US customers, returns are free, and our team arranged a return and offered a replacement, along with a 15% discount code as a gesture of goodwill.
We understand it was disappointing to learn that the replacement item later became unavailable. The Agent handling your case will be checking back in with you shortly to assist further and help find a suitable resolution.
Thank you again for your patience and for bringing this to our attention.
Warm regards,
Bluebella Customer Care
Beautiful lingerie
Beautiful lingerie! I got a set for Valentine’s Day and it looks so delicate, beautiful, feels comfortable and makes me feel confident when I wear it 🩵
It’s on the pricey side but I’d say it’s worth the splurge !
9. februar 2026
I don’t know who loved the lingerie…
I don’t know who loved the lingerie more, my wife or me! She looked absolutely stunning!
8. februar 2026
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