Blackburns (UK) Ltd Anmeldelser 

One of the worst vehicle-buying experiences I have ever had: SA22 JZH

I would strongly recommend anyone considering buying a vehicle from Blackburns UK Ltd to do their homework and have the vehicle independently inspected before handing over any money as I made this fatal mistake.

I purchased a van from Blackburns and what followed was an extremely frustrating and costly experience. The vehicle developed multiple serious problems, including an oil leak, gear selection problems, clutch/flywheel and gear-selector issues. These issues were then resolved by their “trusted” garage which then resulted in a damaged cable causing a no-start problem, a looser gear shifter and a fuel injector being held down with a cable tie - to name a few. The oil leak they stated had been fixed which wasn’t then subsequently left the vehicle to begin to smoke making it unsafe to drive as this was turning into carbon monoxide in the cabin.

The van ultimately spent a ridiculous amount of time off the road, around 14 weeks dealing with repairs. Once they stated repairs had been complete we requested paperwork for all repairs and these were never supplied. We then had to pay an independent mechanic to check the vehicle over who advised these repairs had not been carried out.

What makes the situation even more frustrating is that I later discovered an earlier advert for the same van describing it as a “non runner” and stating that it “turns over but will not start.” That is extremely concerning given the condition I subsequently experienced.

Blackburns eventually accepted my rejection of the vehicle, but the resolution was another battle. Their after sales team are unhelpful and in my opinion just rude. They have 0 customer service skills and make everything 10x harder to resolve.

The whole experience involved far too much time, money, travelling, inconvenience and stress for something that should have been a straightforward vehicle purchase.

I also had to deal with the knock-on consequences of being without my van, including having to hire another vehicle and losing working time. I was running a business that relies heavily on having a reliable van, so this wasn’t simply an inconvenience, it had a genuine financial impact.

I would not purchase another vehicle from Blackburns UK Ltd.

I purchased a van from Blackburns and have received excellent service. The van is great and the price was excellent. On collection of the vehicle it was immaculate and the guys are so helpful and friendly. I had a small issue with the van after a few days and the after sales have been top rate. Communication with Matt has been brilliant and he’s been so accommodating. I will always use Blackburns now for all my future van purchases. Thank you for a five star service both with the sales and after sales. Highly recommend!

COWBOYS !!!! Do not use this firm all good until you buy or sell a car. No customer service at all promises to call you back. Matt you sausage what a criminal. They would be happy if making the money off you but when selling a car they have no interest in a customer. I would avoid this company please be careful! Even the staff have their doubts. Warranty what warranty? Hopefully this review helps others please be very careful with this company.

Bought my van here from Edinburgh went down all way see it what a cracker well presented

A-class
Saw a-class on line, Matty kept it for me till the next day without a deposit. Nice to know some garages still work off trust and verbal agreement. Really nice to deal with no pressure. Paid for it over the next week whilst they serviced and mot'd it, Steve sorted all my paperwork really easy process . Only just bought the car, but really happy with car and price. Hope they have something I like when I buy my next car as I would absolutely buy from here again.

Just recently purchased a VW Arteon Shooting Brake from Blackburns (UK) Ltd which is the first time I've not used a large well known franchise. This was a very pleasant and smooth experience with initial help from Mathew who gave a very competitive price for my trade in vehicle and gave me confidence that the car was mine until I decided it wasn't for me. After agreeing trade in I did the 6hr round trip from Glasgow to view the vehicle and take for test drive. Stephen was great in meeting us and giving us the time to view and test drive on our own with no pressure to buy. I was happy to visit and after agreeing to purchase left a small deposit. Once payment was made in full my new car was delivered the next morning by 8:30am which I thought was a superb service. I feel Blackburns (UK) Ltd only deal with prestige cars and would thoroughly recommend if they have a suitable car in stock. Would definitely consider using them again in future.

Great service, lovely guys who listened to exactly what we were looking for, for our son’s first car. They made sure it was spotless, new tyres, serviced, new timing belt and new MOT, very happy and well worth the little drive out to see and collect this beautiful car, would highly recommend! Thanks so much!

Following my last review I was contacted by Blackburns and the issues were resolved very quickly and professionally. Good customer service. Very pleased with the outcome.

It was a pleasure dealing with this company. There customer service is excellent and went above and beyond my expectations. Matthew is a great asset to the company.

People People People.
It is no wonder that this is a hugely popular Car Retailer.
The emphasis on the Customer is Awesome,you could say Old Fashioned in the nicest way.
My contact was with Matthew,he made it a pleasure to do business,wishing you great success in the future.
Michael

Just sold our car to Blackburns via their collection service. An easy straightforward transaction. Steve the courier was friendly and helpful and waited patiently until the funds were transferred to us, which was super quick.
Wouldn’t hesitate to deal with this company again.

Just been for my transit custom from the guys at Blackburns,great team here agreed price for part ex on phone and didn't come out kicking tyres and such to knock a quid off.Quick and efficient getting me on the road in new vehicle.Highly recommended would use again with no hesitations,thank fellas

Mattie & Blackburns came highly recommended. This was my daughter's first car and Mattie found the perfect car for her. He made the whole experience easy, he was friendly, professional and what was most important from a female perspective, was that he was completely trustworthy.

Absolutely superb company and Matt and the team were amazing from start to finish and I love my new car and will definitely buy my next car from Blackburns.
I am in the classic car trade and I bought from the trade and they treated me like a retail customer and the attention to detail was superb and they under promised and over delivered and would recommend them to everyone I know
Keep up the brilliant service and products
Thanks again
David Reid
CEO Waterside Group 🙌🙌🙌

Great experience with this dealership, got a fantastic deal from Matthew for a part-ex and I managed to buy my dream car from these guys.

I felt everything was honest and up front. I mainly dealt with Stephen in the showroom who’s helpfulness and honesty even went as far as giving advice on what to look out for in similar cars if I chose not to buy with them!

I would buy from Blackburns again and I would recommend them to others. Thank you for the Mustang!

We’ve just had our Audi S3 dropped off and wow what a great service we received from Blackburns.
They made the whole process such an easy one that we would have no worries doing business with them again.
Nothing was too much trouble and we’d like to say to Mattie and Stevie a special thanks.
Well done for making us feel at ease with the buying and selling process,the car is everything we were hoping for.
Many thanks,
Matt & Lisa.

Purchased a very nice BMW from Blackburns, clean well maintained example, all history and service as stated. Staff were approachable friendly and professional, communication from start to finish was spot on. The day of collection was excellent, smooth handover with no issues at all, full valeted car in and out with 1/4 of a tank of fuel. Brilliant service start to finish would 100% recommend, will be back in the future.

We had a no pressure to buy experience from the team at Blackburns. Very friendly and informative. I would 💯 recommend the company and use again myself.

I would highly recommend Blackburns. They had a great selection of quality used cars. The staff were friendly, professional and efficient. I'm very happy with my new Audi.

This was a smooth, hassle free experience, they are polite, friendly and courteous. They arrived to pick up the vehicle as planned and paid us immediately before they drove off with the vehicle. I would highly recommend this company, we would definitely use them again for either purchasing a car from or selling a car to.