Biscuit Pet CareAnmeldelser 

Svar fra Biscuit Pet Care

For 3 dager siden

Hi David, thank you for the feedback and for being with us from the start, we're sorry the update prompted you to cancel. Anything we can help with on your remaining subscriptions, just email support@biscuitpetcare.com. We are reading all of the feedback, including the tougher messages like yours. Many thanks, The Biscuit Team.

Svar fra Biscuit Pet Care

For 3 dager siden

Hi Jamie, thank you for the years of support and for the honest feedback. We did send out emails to all our users before the change. We're sorry the change isn't right for how you use Biscuit. There's a window until 31 July to use your existing balance via "Where did my Biscuits go?" before you decide. If we can help with your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.

Svar fra Biscuit Pet Care

For 3 dager siden

Hi, thank you, and we're sorry to see you go after being with us from day one. This move won't suit everyone, and feedback like yours is exactly what we're taking on board. Your balance is still available until 31 July via "Where did my Biscuits go?". Anything we can help with on your account, email support@biscuitpetcare.com. Many thanks, The Biscuit Team.

Svar fra Biscuit Pet Care

For 2 dager siden

Hi, thank you for taking the time, and we're sorry for the frustration. We'd like to clarify a few things for you,
your Biscuits haven't been lost. You have until 31 July to still use your existing balance through the "Where did my Biscuits go?" option in the app, and that includes exchanging it for a voucher to spend with a range of merchants, not only on competition entries or dining offers. So the balance you built up is still yours to use.
It's never our intention to silence honest feedback, and we're sorry if it felt that way.
On the change itself, there's been a lot of research behind it, but we know the new rewards direction won't suit everyone. We also recognise that this is a change to the current rewards programme, and I'm sorry it hasn't landed well for you.
On your subscription: Biscuit Plus is purchased through the app store, so you're free to cancel at any time directly there, with no notice period, and no further payments are taken once you do. Refunds for store purchases are handled by the app store, and we're happy to walk you through it, just email support@biscuitpetcare.com.
If you'd like us to look into anything on your account, we're at support@biscuitpetcare.com and we'll be very happy to help you directly.
Many thanks,
 The Biscuit Team

Svar fra Biscuit Pet Care

For 3 dager siden

Hi, thank you for being straight with us, and we're sorry the update has left you feeling let down, especially as an annual subscriber. That's a real commitment on your part, and feeling short-changed after it isn't what we ever want.

One thing worth clearing up: the new Treats are more than coffee. Through the perks, you get 2-for-1 mains, 50% off food or 25% off your bill at 6,500+ restaurants. And the Coffee Club isn't just for coffee, it's money off any drink the cafe makes, so it works whether you're a tea, hot chocolate or iced drink person.

If it doesn't, you're not stuck with it. You can cash out your Biscuits balance from within the app, and we're adding more online and everyday offers you can use without leaving the house.

We don't want to lose you, and honest feedback like yours is exactly what shapes what we add next. You can always reach us at support@biscuitpetcare.com.

Happy walks,
The Biscuit Team

Svar fra Biscuit Pet Care

For 3 dager siden

Hi Natalie, thank you for being honest, even though it's hard to read. After saving towards rewards that then changed, you've every right to be annoyed.

We won't pretend the 1 July update didn't shift things, so here's the thinking behind it. Instead of slowly saving points for one-off vouchers, keeping up your walks now unlocks Treats through tastecard: 2-for-1 mains, 50% off food or 25% off your bill, plus money off coffee, across 6,500+ restaurants and cafes. The more consistently you and your dog get out, the more you get back, again and again, rather than saving for months towards a single reward.

The Biscuits you'd already built up are still yours. If what you were saving for has gone, you can cash out your balance from within the app so nothing goes to waste.

We hear the bigger point too, that this should be about your dog's health first. That's exactly what the new model rewards, the routine of getting out together, and feedback like yours keeps us honest on it.

Happy walks,
The Biscuit Team

Svar fra Biscuit Pet Care

For 3 dager siden

Hi Andrew, thanks for the honest feedback, and we're sorry the rewards haven't suited where you are. Brilliant walk tracking only goes so far if you can't easily use what you earn.

Since 1 July, keeping up your walks unlocks Treats through tastecard, discounts on meals and coffee at 6,500+ venues. If there aren't many near you, that's not much comfort, so here's the part that matters for you: you don't need a local venue to get value from your Biscuits. You can cash out your balance from within the app, and we're adding more online and everyday offers you can use wherever you are.

Drop us a line at support@biscuitpetcare.com if you'd like a hand, and tell us your area. It genuinely helps us prioritise where to add partners next.

Happy walks,
The Biscuit Team

Svar fra Biscuit Pet Care

For 3 dager siden

Hi, and thank you for sticking with Biscuit for over five years. That genuinely means a lot, and we're sorry the 1 July changes have left you feeling let down.

We did email customers ahead of the changes to explain what was happening and to flag the window for using your existing balance. It's clear that the message didn't reach you in time, and whether it landed in a spam folder or slipped past in a busy inbox, the result is the same for you, and that's frustrating. We're sorry it worked out that way.

We're glad the walk tracking is still earning its place on your phone, and we'd love the chance to win back your confidence in the rest over time.

Happy walks,
The Biscuit Team

Svar fra Biscuit Pet Care

For 3 dager siden

Hi Nicola,

Thanks for taking the time to leave such detailed feedback. We’re really sorry to hear you’ve had trouble with your walks not saving or disappearing, and we completely understand how frustrating that must be.

We’d love to investigate this for you, as it doesn’t sound like the experience we want you to have. Please get in touch with us at support@biscuitpetcare.com and include as much detail as you can, such as your phone model, whether you’re using iPhone or Android, and if possible, the date and time of any walks that disappeared. This will help us look into what’s happening.

We’re also sorry to hear that earning rewards has felt disappointing. We really appreciate you sharing your thoughts, as feedback like this helps us improve the experience for everyone.

We hope you’ll give us the chance to help get things back on track.

The Biscuit Team

Svar fra Biscuit Pet Care

22. juni 2026

Hi Mia,

Thank you so much for your lovely review!

We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.

Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!

The Biscuit Team

Svar fra Biscuit Pet Care

8. juni 2026

Hi Victoria,

Thank you for taking the time to share your feedback.

We're sorry to hear that Biscuit didn't fit your needs while travelling across Europe with your dog. We completely understand how frustrating it must be to stay active, see your walks recognised by PitPat, but not be able to earn rewards through Biscuit during your trip.

Biscuit has always been a UK-focused app, and rewarded walks have only ever been available within the UK. This has been the case since Biscuit launched and is outlined in our Terms & Conditions, which state that Biscuit is intended for UK residents and UK-based use.

That said, we appreciate that this can be disappointing for members who spend extended periods travelling abroad with their dogs, especially when activity is still being tracked through PitPat.

Feedback like yours is incredibly valuable because it helps us understand how people are using Biscuit and where there may be opportunities to improve in the future. We've shared your comments with the team.

We wish you and your pooch many happy adventures across Europe. If you'd like to share any additional feedback, we'd love to hear from you at support@biscuitpetcare.com.

The Biscuit Team

Svar fra Biscuit Pet Care

22. juni 2026

Hi Jill,

Thank you for taking the time to leave such a thoughtful review! 🐾

It’s fantastic to hear that you’re enjoying tracking your walks with Buddy, comparing progress with similar breeds, and getting involved with our quizzes. We love helping people discover new things about their dogs while celebrating the journey they’re on together.

We’re especially pleased to hear that our support team has been able to help quickly whenever you’ve needed us. Your feedback means a lot to the whole pack and motivates us to keep making Biscuit even better.

Thank you for being part of the Biscuit community, and give Buddy a fuss from us!

The Biscuit Team

Svar fra Biscuit Pet Care

4. juni 2026

Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Svar fra Biscuit Pet Care

4. juni 2026

Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Svar fra Biscuit Pet Care

4. juni 2026

Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Svar fra Biscuit Pet Care

4. juni 2026

Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Svar fra Biscuit Pet Care

15. mai 2026

Hi,

Thanks for your feedback, and we completely understand why that change might feel frustrating. We know annual plans can feel simpler and easier to manage, especially if that’s what you originally signed up for.

We’re always reviewing how we offer subscriptions and pricing so we can keep improving Biscuit and adding more value for dog owners. We really appreciate you being part of the journey so far, and we’d genuinely hate to see you go.

If there’s anything specific that’s made the change difficult for you, please drop us a message at support@biscuitpetcare.com. We’re always listening to feedback and sharing it with the team. 🐾

Svar fra Biscuit Pet Care

4. juni 2026

Hi Lyn, that's what it's all about, getting rewarded for the walks you'd be doing anyway. Thanks for taking the time to leave a review, it really does mean a lot. Keep enjoying those walkies, and we're always here at support@biscuitpetcare.com if you need us. Happy walks, The Biscuit Team