Amazing customer service went above and beyond for my Dad to find a part for his walker . Well certainly be coming back to buy more items from yourselves nothing was too much trouble. Top star staff... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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First time having to purchase a walker/wheelchair. This company allows you to buy VAT free at the point of sale. I had a few issues checking out, the customer service team were very proactive. Bough... Vis mer
Not sure who’s fault it is,but ordered a rollater through Amazon,when delivered,it was just thrown over a 6 foot back gate which has a sign on it deliver to front door,not sure how they done this as... Vis mer
This was the best tri walker for the price; it has sturdy, large wheels, bag, basket AND tray. It also came in a gorgeous pinky-purple colour. Furthermore, it was dispatched swiftly & was very well pa... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Bio-Lec Mobility specialise in offering comfort and usability by providing the Best Mobility Aids for Elderly, Disabled Seniors & Less Abled people. Our diversified range of Mobility products includes Walking Aids, Bath Aids, Toileting Solutions, Household Aids, Kitchen & Eating Aids, Transfer Aids, Bedroom Aids plus many more to make living Carefree.
Kontaktopplysninger
Storbritannia
- biolecmobility.com
4,1
Bra
24 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 80 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
If it was possible to give a negative…
If it was possible to give a negative score then I would have.
The worst company I have ever dealt with, so unhelpful.
They do not listen when you inform them of any issues. You are expected to resolve any problems yourself despite having any physical disabilities. Requests for a call back constantly ignored..
Do not use them.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bio-Lec Mobility | Distributing Care
For context, the unit was hired for a fixed period but stayed on an extended holiday with you for several extra weeks beyond the agreed hire duration. During that time, we made multiple attempts to contact you to arrange collection, though we didn’t always hear back.
We always try to be as flexible and accommodating as possible, and in this case we allowed the hire to run well beyond the original agreement while trying to organise a convenient collection.
We’re sorry the experience did not meet your expectations, but we do wish the rollator had come back home a little sooner.
Wishing you the best of health, always!
Terrible company
Terrible company. Refuse to help when contact them.
15. september 2025
Anmeldelse skrevet uten oppfordring
Absolute worst company
Absolute worst company. Scammers. Dont accept returns for unused products. Dont give money back for elderly people. AVOID LIKE THE PLAGUE.
1. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bio-Lec Mobility | Distributing Care
For hygiene and safety reasons, UK law does not allow the return of items such as commodes or other personal care products unless they are faulty. This policy is in place to protect all customers, particularly vulnerable and elderly users.
We understand this can be frustrating, but we always aim to provide clear guidance on returns at the point of purchase and in our product descriptions.
In this case, the return request appears to be due to buyer’s remorse.
We wish you and you the best of health, always.
BEWARE!! Selling dangerous products and don’t want to know when they snap
BEWARE!!
My 84 year old Mums’ mobility walker sheered off and snapped after 1 year of ownership and these charlatans don’t want to know! This mobility aid is absolutely vital to her being able to get around! Her mobility is really, really bad and she was very fortunate she didn’t fall, but it has really knocked her confidence! There is allegedly a 1 year warranty with it, and if there is even a very serious issue after this, you are on your own! They aren’t going to investigate or anything! Shocking treatment by an allegedly reputable company!
13. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Bio-Lec Mobility | Distributing Care
We are very sorry to hear about your mum’s experience and understand how important a mobility walker is for day-to-day independence and confidence.
After reviewing the details provided, you confirm that the walker had been in used for more than 1 year and is therefore outside the stated warranty period.
While we appreciate your concerns, we are not in a position to determine how the product was used, stored, or maintained during the time it was in service, and for that reason we are unable to make any assumptions regarding the cause of the damage after this length of ownership.
Nevertheless, wishing you and your mother the best of health, always.
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