bigplush.com Anmeldelser 370

I had a nice conversation with the owner. He explained the situation and took full responsibility for all issues and have put plans in place to ensure this never happens again. Anyone that takes full ownership of the issue without placing blame elsewhere is worth giving another chance. I will order again from this company.

I ordered an item April 30. It is now May 15 and my order states "awaiting fulfillment". Great news since I needed the item for a special occasion. Website provides two numbers and states calls will be returned within 24 hours. This is very unreasonable since one of the numbers rings forever, but does not connect. A recorded message states this person is unavailable and try again later. The other number will not even ring. Appears their criteria for great customer service with a 24 hour call back policy is if we did not receive a message, then no call back required, so we met our customer service goals. Quickly pat ourselves on the back for job well done and bonus for customer service. Again website states all emails will be answered within 24 hours, yet no one responds to emails. If only one customer realizes they do not respond to emails, then no big deal, their secret of providing great customer remains intact. Horrible company. I attempted to cancel my order, but the only way is via phone or email. I think my order will remain in "awaiting fulfillment" for quite some time. I have no idea of the quality of the item, because I am unable to receive one. Sure there are many more reputable companies that would enjoy the business.

Site not updating me on my order, neither by email or am I receiving an email reply. I am from the UK and Ive ordered this for a friend in the US, and I'm worried I've been scammed because the bear I ordered has now been removed from the available to buy list.

I was pleasantly surprised with the quality of the goods

I ordered my custom bear from big plush and had it sent to my girlfriends house in Vegas. the order was delivered on time but when my girlfriend got home the package was stolen. and the package had to be a 5' box so it shouldn't have been an easy grab and run. But it was stolen off the property. Filed a claim but FedEx sent out a letter basically giving me the finger. contacted big plush and the guy resent my order FREE of charge and made it so signature was required this time.
Overall, the service exceeded my expectations easily. Nice people and I'm sure my girl will be jumping with joy.

Hi! Im still wating on my bear! I really need it before the 14th I bought it on ebay and they never gave me the tracking number!!!! I already send alot of messages on ebay and fb to you guys and no answer at all. Please reply.

This company is horrible and are LIARS! I placed my order an it took over a week for them to ship it, so I decided to call them and I was told the reason my order wasnt shipping was because of an incident with a new employee or something like that. The man gave me his phone number and told me to call once it arrived just to make sure everything went smoothly. They shipped it out immediately the same and it arrived very quickly. Just like there website promises. But then I get the bear and it doesnt look like the exact bear in the picture. From customer pictures they all received that amazing big fat bear in the picture on website. I didnt. The bears legs were on backwards and was poorly stuffed. The description promises a fully stuffed bear. So I called the phone number of the man I spoke to previously and he told me there system was down and to send him a email and He will call me in a few hours and quickly respond. I sent him the email like he asked. Well that was a week ago! No response or call back. So I called again today. And the system is down and he said it would be up in a few hours and to just send him and email. He said itd be up in a few hours last time but that was last week. Plus he never responded to my email. Horrible company! All I wanted was a big giant teedy bear like in the picture. I wanted the exact bear in the photo like other customers had. I wanted to exchange it but I cant because "the system is down" Stay away from these people. I waited over a week for my bear to arrive. I waited a week for a response to my exchange that Im not going to get and now im going to be stuck with this ugly bear. Unacceptable. I wasted $100 bucks for nothing when all I wanted was a teddy bear. Extremely disappointed. Now im going to have to find another bear and waste more money to replace this bear.

the best company i ever dealt with the most trustworthy and honest there word is there bond i am sorry other companies are not like them again the BEST 10 STARS

I ordered a stuffed fox for my wife on the 10th of this month and it is now the 18th. I haven't gotten any update on my order and I've asked via the messaging tool on their site 3 times for one. The money was immediately pulled from my account and I was given a delivery date of the 16th. The order status has read "awaiting fulfillment" every day and even just now when I checked it.

I order a WHITE 6-ft gorilla w/ tiedye shirt and rainbow ribbon w/ personalized message. It arrived on time and everything was fine except the gorilla! It was PINK! As a Valentines gift, I'm sure they get a lot of "pink" animals ordered but this is NOT what I paid $200 for! Not only does my fiancé despise pink, we both associate the color w/ the painful losses of loved ones to breast cancer. It was a horrible experience on a day dedicated to the proclamation of our love for one another. It left us incredibly disappointed and reopened wounds from our pasts. When I did attempt to contact customer service, I sat on hold before Mike answered and told me "their system" was "down" at the moment and he will "get back to me." I'm not sure what the protocol is for vetting companies prior to advertising them on a radio station, but apparently there's not much to it. This company reeks of incompetency. I sure hope (if they ever do "get back to me") they do not attempt to send me what I actually paid for. The moment has passed and this Valentines Day will be remembered by bitter memories rather than the sweet ones it was intended to be. I would expect a full refund but this company probably runs out of somebody's garage and I just paid their electric bill.

5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the hour - never did.
I have called several times and get the same recording. No one answers. These are very expensive items & I'm unable to communicate with Big Plush.
Website does not state where to return items.
UPDATE - Owner called me directly & said they would "make it right". They were initially very busy due to the holiday. Owner also gave me his cell # for the future.

I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name

Knowing I could not be present for my grandson's Birthday, I ordered this bear & he came early.
Next day, family received tragic news. But, there sat the bear waiting inside his great big box, so they opened him up while I watched online.
He emerged from his box beautiful, big, loveable with all the extra's and my grandson was overwhelmed by it all! Seeing his face light up as he listened to my voice was awesome!! My grandson declared his name was Clarence...
Now, he sits in daddy's chair when he is not there & no nightmares dare come as they might encounter this Great Big Bear!
Clarence will always be more than a 'Bear' to us! He helped cushion a heavy blow and in that moment he stole the hearts of us all!
A Great Big Thank You to the many Big Plush 'angels' who dressed him right and got him there!
Wonderful site, many choices! Exceptional prices! Teddy Bear is detailed and well made! Complimented by caring customer service! (3 hours after ordering, realized forgot to put a shirt on this bear, but they were gracious and efficient and it all got done in perfect time!)

I have place an order Friday the 17th and I have checkout as I guess. I have paid for the express delivery to be delivery today , but up to this point there is no a email confirmation not even tracking number. The number I called it always sends me to leave a voice message.. I left more than 3 voice messages but there is no response, I have email them, no response...

I ordered the big plush elephant and had it shipped to the Caribbean. Service was excellent. I have no complaints. Product quickly arrived at my US address and later shipped to me. The elephant looks just as it did on the website and the personalized stuff was exactly what I requested. But the website also said "This Beautiful stuffed natural gray color plush ELEPHANT is BIG! BIG! BIG! and SQUISHY! SOFT! SNUGABLE! It is stuffed SQUEEZABLY SOFT and will provide years of huggable squeezable love". Cute? Yes, but definitely not soft, squishy, snugable or squeezable. He is way too hard. Ah well, I guess it's an elephant and to keep the body shape, it couldn't be soft.

I purchased a giant monkey and a giant rose for a surprise proposal for my girlfriend. There was a mix-up and I received the wrong giant monkey in the mail but Mike with Customer Service bent over backwards to get me the perfect replacement and on time for my planned proposal. They also threw in some extras for the inconvenience. So, although it was originally a mistake with what they sent me, the personal care and how they handled the replacement makes me still give them 5 stars. No issues with shipping or anything like that. I've never had as good of a customer service experience as I did with them so the initial mistake is easily forgiven. :)

when purchasing online im always alittle nervous but this was absolutely great customer care... i was updated on tracking and my order was delivered quick... no extra hoops to jump through just great customer care and a great product

This is a gift for my friend, she likes it very much, customer service is very patient, I will come again next time

The 32-inch bunny that I ordered arrived promptly, but I immediately noticed that it was not the same quality fur or materials as the panda bear I had ordered from another company. I gave it to my granddaughter for her birthday, and within 2 hours, a tear was noticed in one of the arms. I wanted to return it, but my granddaughter just wanted me to patch it. I sewed it as best I could - it wasn't in a seam - so we'll see how long it lasts.

After contacting the company, I was amazed at the prompt, courteous and responsive reply. Not only were they apologetic, but sent a new bunny at no charge. I have never experienced better customer service anywhere.

This company partnered with Google kept me so informed every step of the way. Way more than any company I have EVER dealt with and I am a shopper. Wonderful experience!!!

Got exactly what was advertised