Virkelig god oplevelse fra start til slut! Bestillingen var nem, leveringen var hurtig, og produkterne er både rigtig flotte og af super god kvalitet. Alt levede fuldt ud op til mine forventninger... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
On the positive side: these Bibs are plastic-free - which assuages concerns about chemicals leaching into the baby's milk. The teats are good - with a latex option And the brand seems smart... Vis mer
Selskapet har svart
Virkelig lækre produkter og super god kvalitet. Man kan tydeligt mærke, at BIBS går op i både design, materialer og komfort for de små. Sutterne holder godt, ser flotte ud og føles som et premium prod... Vis mer
Selskapet har svart
I'm thoroughly unimpressed by my experience with bibs world. I feel like I'm being 'swept under the carpet' and stonewalled. Although the products are good, the service is terrible.
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
BIBS is a premium Danish baby brand that was established in 1978. Our initial focus was on pacifiers and our iconic round Colour pacifier has a history of more than 40 years. Our pacifiers have been refined several times, to secure the best possible material and product for little ones.
Your Feedback Matters
Skrevet av virksomheten
- Every review helps us improve
- We read every review and take your feedback seriously. Your experiences help us improve our products, customer service, and the overall BIBS experience for families around the world.
Kontaktopplysninger
Kattegatvej 40, 2150, Nordhavn, Danmark
- care@bibsworld.com
- bibsworld.com
3,1
Middels
127 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Deeply disappointed
I am beyond frustrated with my experience. I placed an order on February 18th for my best friend’s baby shower on March 8th, thinking that three weeks would be more than enough time for delivery.
However, the tracking has been stuck since February 19th at 09:35 local time with the status "EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING."
After reaching out to support on March 1st, I even placed a second order and asked them to prioritize my new order.
To my absolute shock, the second order is now stuck at the exact same step and even the exact same timestamp as the first one.
This shows me that this isn't just a one-time mistake but a structural problem with how orders are handled.
It was honestly humiliating to show up to the baby shower yesterday without a gift. I only started reading other reviews when it was too late and I realize now that I should have never ordered here in the first place. Because I already told my friend what I got her, I am now stuck waiting for a response and a solution for this complete lack of reliability.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Heel blij mee
Het viel mij erg op dat als ik de bibs spenen kocht via via dat ze dan nieuw maar oudere spenen waren. Nu besteld bij bibs en nu echt nieuwe spenen. Het verzenden duurt dan wat langer maar voor mij het wachten zeker waard!!
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Thank you so much for your kind review. We are delighted to hear that you are happy with your pacifiers and that ordering directly from BIBS gave you the experience you were hoping for.
We also truly appreciate your patience with the shipping time, and we are very glad to hear that you felt it was worth the wait. Feedback like yours is always valuable to us, and we continuously work on improving both our products and our customer experience.
Thank you for choosing BIBS.
Best regards,
BIBS
Levertijden zijn idioot lang
Levertijden zijn zoals te lezen in andere reviews echt belachelijk lang, klantenservice reageert op hetzelfde tergend langzame tempo en er komt geen zinnig antwoord over mijn bestelling. Enorme afrader..
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Thank you for your review. We are sorry to read that you feel disappointed with your experience.
We always aim to provide both timely delivery and helpful customer service, so we regret that this was not your impression. In order to investigate your case, we requested additional information through Trustpilot, but we have unfortunately not received a reply.
We would still welcome the chance to review your order and address your concerns. Please respond to our request with your order details so we can look into this properly.
Best regards,
BIBS
Bad Customer Service
UPDATED: THEY GOT BACK TO ME AND ISSUED A REFUND, SO I’M CHANGING THE RATING FROM ONE TO THREE, AS IT STILL TOOK THEM QUITE SOME TIME TO RESPOND.
I made a purchase on January 5 and still haven’t received my package. The tracking information hasn’t been updated since January 23. I also tried contacting the company to check the shipping status, but I haven’t received any response.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Hurtigt levering
Hurtigt levering,har bestilt 9 sutteflaskerne d. 24/1 og modtaget d. 28/1 . Jeg skal tage dem med til Vietnam som gaven til familien i marts måneder.
28. januar 2026
Anmeldelse skrevet uten oppfordring
Products are great but the website is a…
Products are great but the website is a rip off. said free shipping then when fedex dropped off the package i had to pay $29 for duties and shipping….. tried to contact the company on january 13 and STILL nothing back.
13. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Thank you for your feedback, and we’re glad to hear you love our products.
We’re sorry for the frustration caused by the delivery fees. Please note that customs duties and courier fees are set by local authorities and FedEx, not by us, and this is clearly stated in our Terms and Conditions, which are accepted at checkout.
We also apologize for the delay in our customer service response and understand how disappointing that can be. Our team strives to reply as quickly as possible, and we appreciate your patience.
BIBS
Lieferung
Lieferung dauert ca.14 Tage, die erste Mail bezüglich des Versand, obwohl direkt bezahlt wurde, kam 10 Tage später....
12. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you for your feedback. We’re sorry to hear that the delivery time and the delayed shipping confirmation did not meet your expectations.
During that period, we unfortunately experienced temporary delays at our warehouse, which affected both dispatch times and shipping notifications. This is not the level of service we aim to provide.
We appreciate your understanding and your honest feedback, which helps us improve.
Kind regards,
BIBS
Delivery time is not okay !!!
Love the products but hate the delivery time.
24. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you for your feedback and for sharing your experience. We’re happy to hear that you love our products, but we’re truly sorry that the delivery time did not meet your expectations.
We have recently experienced temporary delays at our warehouse, which unfortunately affected delivery times for some orders. This is not the experience we aim to provide, and we are actively working to improve the situation.
We appreciate your understanding and your honest feedback - it helps us do better.
Kind regards,
BIBS
Ingen ordre og ingen respons
Jeg bestilte d. 30. december og min ordre er endnu ikke sendt endnu... og det er selvom, der står levering 1-3 hverdage!!
Jeg har forsøgt op til flere gange at henvende mig til virksomheden, men de er UMULIGE at komme i kontakt med.
Jeg kan læse, at jeg ikke er den, der for nyligt har haft samme oplevelse. Anbefaler IKKE at købe hos BIBS!
11. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi er meget kede af at høre om den frustration, du har oplevet i forbindelse med både leveringstid og manglende svar.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket medførte længere leveringstider end normalt. Samtidig modtog vores kundeserviceteam et ekstraordinært højt antal henvendelser, hvilket desværre også påvirkede vores svartider. Det beklager vi oprigtigt.
Det er naturligvis ikke den service, vi ønsker at tilbyde, og vi arbejder intensivt på at komme helt ajour igen.
Da vi ikke kan identificere din ordre ud fra denne anmeldelse alene, vil vi meget gerne bede dig om at kontakte os direkte med dit ordrenummer, så vi kan undersøge din sag nærmere og hjælpe dig videre.
Venlig hilsen
BIBS
Furieuse
Bonjour,
Vous me demandez des nouvelles ? Vous en voulez je suis très en colère j’ai passé une commande de plus de 43 euros donc pas une petite somme que de tétines le 26/12/2025 et on est le 10/01/2026 je n’ai toujours pas ma commande. Ma fille n’a plus de tétines correctes et j’attends j’attends un scandale vu le prix des tétines …
J’attends un geste commercial…
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear how frustrated and disappointed you are, and we completely understand your concern - especially when it involves essential products for your child.
Following the holiday period, we unfortunately experienced an unexpected backlog at our warehouse, which resulted in longer delivery times than usual as well as a significantly increased number of customer inquiries. We sincerely apologize for the inconvenience this has caused.
This is not the experience we want to offer our customers, and we are actively working to return to normal delivery and response times as quickly as possible.
As we are unable to identify your order from this review alone, we kindly ask you to contact us directly by email with your order number, so we can look into your case and see how we can assist you further, including regarding a possible goodwill gesture.
Kind regards,
BIBS
Vare ikke kommet eller afsendt
Har 1 januar bestilt gave til et arrangement, men 10 januar står ordren stadig som bekræftet, dvs ikke afsendt. Pengene er reserveret på kontoen og man kan ikke kontakte dem, har forsøgt både via hjemmesiden og via email. Modtager man mon dem nogensinde? De lover 1-3 dages levering…
Varen er 13 januar fortsat ikke leveret ! Man kan ikke svare deres besvarelse herinde, så det passer ikke, at den er leveret i mellem tiden.
10. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi beklager meget den frustration, som den manglende afsendelsesstatus og leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Samtidig var der et ekstraordinært højt antal henvendelser, som desværre påvirkede vores svartider. Det beklager vi oprigtigt.
Vi kan se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne kom frem i tide og lever op til dine forventninger.
Vi arbejder løbende på at forbedre både leveringstider og kundeservice og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Bestilte sutter for 320 kr den 30
Bestilte sutter for 320 kr den 30. December og jeg har stadigt intet hørt (8. Januar)
Der skrives levering 1-3 dage. Svarer ikke ved henvendelse. Kan ikke anbefale at købe herfra.
8. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi er meget kede af at høre om den frustration, du har oplevet i forbindelse med din ordre og manglende svar.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket har medført længere leveringstider end normalt samt et markant øget antal henvendelser til vores kundeservice. Det beklager vi oprigtigt.
Det er naturligvis ikke den service, vi ønsker at tilbyde, og vi arbejder intensivt på at komme helt ajour igen.
Vi vil meget gerne hjælpe dig videre og kan desværre ikke se dit fulde navn. Du skal være velkommen til at kontakter os direkte med dit ordrenummer, så vi kan undersøge din sag nærmere.
Venlig hilsen
BIBS
Dårlig leveringstid
Gode priser. MEN
Lover levering på 1-3 hverdage.
Bestilte 29/12 2025 - og bevares, det har været juleferie. Men her d. 7/1 2026 har jeg stadig intet hørt. Det vil sige, at pakken ikke engang er sendt endnu. Så gad vide hvornår jeg modtager pakken.
7. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tak fordi du deler din oplevelse. Vi beklager den frustration, den længere leveringstid har medført.
I perioden omkring jul og nytår oplevede vi desværre en uventet backlog på vores lager, hvilket betød, at nogle ordrer blev afsendt senere end normalt. Det er naturligvis ikke den oplevelse, vi ønsker at give.
Vi kan dog se, at din ordre i mellemtiden er blevet leveret, og vi håber, at produkterne lever op til dine forventninger.
Vi arbejder fortsat på at sikre mere stabile leveringstider fremadrettet og tager din feedback meget seriøst.
Venlig hilsen
BIBS
Tétines
Depuis la naissance de ma fille je commande des tétines BIBS d’une part pour leur design et coloris très réussi et d’autre part pour un rapport qualité prix .
Effectivement les délais de livraison sont assez longs mais le suivi est mis à jour .
J’ai du faire récemment appel au service client et après vente pour une demande très particulière et ils ont répondu plus que favorablement à ma demande alors qu’ils n’en étaient vraiment pas obligé .
Vous pouvez commander sans hésiter
26. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you so much for taking the time to share such a positive and thoughtful review. We’re truly happy to hear that you’ve been satisfied with our pacifiers since your daughter’s birth, both in terms of design and value for money.
We also really appreciate your understanding regarding delivery times and are especially glad to hear that our customer care team was able to help you with your request. Your kind words mean a lot to us.
Thank you for your trust and recommendation - it truly means the world to us.
Kind regards,
BIBS
Great service
Had a little issue with a product, contacted Bibs and they resolved it straight away!
Best dummies for my baby!
Will recommend in future!
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you so much for your kind review! We’re really happy to hear that our customer care team was able to help you quickly and that you and your baby love our pacifiers.
We truly appreciate your recommendation and your trust in BIBS.
Kind regards,
BIBS
Je n'ai rien reçu
Je n'ai rien reçu ! Le colis est toujours en Allemagne apparement. Je vous ai envoyé un mail pour vous demander comment faire et je n'ai pas de réponse !
28. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Thank you for your review, and we’re sorry to hear about your experience.
We have previously requested additional information from you in order to locate and identify your order, but unfortunately we have not received a response yet. Without this information, we’re unable to track the shipment or assist further.
Please reach out to our Customer Service team directly with your order number and details, and they will be more than happy to help you resolve this as quickly as possible.
We appreciate your understanding and look forward to assisting you.
BIBS Team
Lang leveringstid og mangel på returlabel
Personligt, er jeg vild med bibs.
Jeg synes det er et dejligt mærke.
Dog synes jeg at en retur seddel burde følge med i pakken når man modtager den, i tilfælde af at man evt. har bestilt forkert eller fortrudt sit køb. Jeg har ikke gennemtjekket om man kan bestille returlabel på hjemmesiden, for det kan man sikkert. Jeg siger bare at, ekstremt trætte forældre kunne gavne af at det allerede var et returlabel med i pakken.
Grunden til at jeg siger det, er egentlig fordi jeg bestilte et sæt sutteflasker, og de sutteflasker tog ca. en uge om at komme. Da de kom, var de i plastik. Jeg troede jeg havde bestilt dem i glas… det var jeg ret træt af. Men jeg har ikke noget returlabel, og i realiteten er jeg for træt og mangler inderligt overskuddet til at sende dem tilbage. Derudover mangler jeg virkelig ekstra flasker, så jeg kan heller ikke undvære dem. Derfor må jeg ta til takke med at jeg begik en fejl og bestilte dem i plastik.. desværre.
10. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hej,
Tusind tak for din anmeldelse og for dine fine ord om BIBS, det sætter vi virkelig stor pris på.
I forhold til leveringstiden kan vi se, at din pakke blev leveret på den 4. hverdag efter bestilling. Vores normale leveringstid er 1–3 hverdage, men i perioden efter Black Friday og midt i julehandlen oplever vi desværre ekstra travlhed både på lageret og hos fragtleverandørerne. Det beklager vi naturligvis.
Vi forstår også din pointe omkring returlabel. Vi tilbyder ikke returlabels, og returfragt skal derfor bestilles og betales af kunden. Din feedback er meget værdifuld, og vi tager den med videre i vores arbejde med at forbedre kundeoplevelsen.
Det er helt forståeligt, at det er ærgerligt at stå med plastikflasker, når du havde ønsket glasflasker. Det kan vi sagtens sætte os ind i, og vi værdsætter, at du deler din oplevelse.
Tak igen for din feedback. Den hjælper os med løbende at forbedre vores service og kunderejse.
Kærlig hilsen
BIBS Teamet
[UPDATED] Terrible international shipping, packaging and delivery ruining an otherwise quality and aesthetic product
I spent a lot of time deciding on what products to get for my newborn and was really excited for my purchase when I chose Bibs brand because of their quality and beautiful aesthetics. But, the whole international shipping and delivery aspect of this brand has turned me off of Bibs. First, the responsibility for customs duties into my country was not very explicit, it should have been shown before the list of all the countries Bibs shipped to. I took that as my mistake and paid those unexpected costs. Second, shipment was meant to be 4 days and ended up being 15 days and transitted through US before coming to Canada from Denmark. Next, when I finally got my package, it was not in a box but just the thin plastic shipping bags which was ripped in transit. This was alarming because I purchased several glass baby bottles amongst other items. The bubble wrap was thin and very sparse as there was not enough to cover each bundles of products. The duct tape holding the wrap was directly taped onto the glass bottle boxes and product labels. It would and did rip the packaging when I removed the bubble wrap and tape. Because it was not shipped in a box, most of the product boxes and packaging was damaged and would not appear to be in a returnable condition if I do need to return anything. I am extremely disappointed with my experience of spending a lot of money on a brand that is supposed to have beautiful and quality products.
Edit: Original rating was 1 Star due to my experience. But since then, Bibs reached out and I filed a claim on their website. We were able to come to a resolution. I felt heard and they genuinely wanted to make things right so that interaction has improved my experience and my rating.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear that your experience with international shipping and packaging did not meet your expectations, especially when you had put so much thought into choosing products for your newborn. This is certainly not the experience we want for our customers.
Regarding customs duties, these are determined by the destination country, and we always aim to communicate clearly that additional fees may apply. We appreciate your feedback on how this information is displayed.
We’re also very sorry that your shipment took significantly longer than expected and followed an unexpected transit route. We understand how frustrating this must have been.
Most importantly, we sincerely regret the condition in which your package arrived. Torn shipping bags, insufficient protection, and damaged packaging are not acceptable, and we take your feedback seriously. We will address these points internally with our warehouse and shipping partners.
Please reach out to our customer service team so we can look into your case and find a suitable solution together. We would like the opportunity to assist you directly.
Thank you again for sharing your experience. Your feedback helps us improve.
Kind regards,
BIBS Team
Very good costumer service!
4. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Hi,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service.
Kind regards,
BIBS Team
Commande non reçu
Commande passer le 22 novembre 2025, toujours rien à se jour à par un suivi DHL qui ne bouge pas car soit disant suite à un problème les informations ne sont pas communiqué.
On est le 30 novembre pas de nouvelles du services clients et ma fille a besoin de ses tétines.
Première fois que je commande les tétines sur leur site avant j’allais directement en pharmacie.
Je suis extrêmement déçu car j’étais plutôt contente que ma fille est des couleur de tétine que la pharmacie n’as pas.
Service client inexistant.
22. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra bibsworld.com
Dear Marine,
We sincerely apologize for the inconvenience you have experienced, and we are truly sorry for the frustration this situation has caused.
After reviewing your case, we can confirm that your package was delivered to your mailbox yesterday.
Your order was placed on November 22nd, and the delivery was completed within the promised delivery timeframe. Please note that weekends are not counted as business days.
We fully understand your concern, especially when the order was intended for your child, and we regret that you felt you did not receive sufficient support or information from our customer service team.
Due to the exceptionally high volume of inquiries during the Black Friday period, our response times were unfortunately longer than usual. We sincerely apologize for this delay.
Furthermore, according to our customer service records, your case has now been resolved and your order has been successfully delivered.
We appreciate your feedback, as it helps us continuously improve our service.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
BIBS Team
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.